Han’s Cleaner

I’ve been a customer of Han’s for almost five years, and I’m shocked at some of the negative reviews left here. The staff, usually the owner or what I believe to be his son, are courteous and friendly. They’ve never lost any of my clothes, and I’ve been pleased with the alterations I’ve had done. I recently had them repair a leather jacket which had some tears, and the job is very professional with almost no sign of the repair visible. If you live or work in West Sacramento, I highly recommend them.

What a shitty place the owners rude that customer service and they’re way too overpriced if you need something done the next day they show you an attitude

POOR CUSTOMER SERVICE! I have used HANS CLEANERS for years despite their rudeness and high prices, only because of the convenient location. Today however ends it– I went this morning at 10am to pick up my coat (which I dropped off 4 days ago). The rude young man (possibly owner’s son) could not locate it. I told him I was informed I could pick it up Monday and no specific time was mentioned. He then repeatedly and sarcastically asked «whose responsibility is it anyway to tell you what time?» Can you believe it? I replied if they say Monday, without a specific time, it means any time on Monday. I told him I was not there to argue and just needed to know what time it would be ready. He then repeatedly kept trying to argue with me posing various scenarios like if I were invited somewhere isn’t it MY responsibility to ask what time to meet? Unbelievable! He was relentless and kept arguing! Well GOOD RIDDANCE HANS CLEANERS!
Dear Unilocalers, if you currently use them, consider another dry cleaner– it’s only a matter of time when you will have the same horrible experience. It took me a few years to realize a good location does not substitute for common courtesy and customer service.

I’ve been coming here for years great service every time very professional. There really fast on getting your clothes back to you. The owner is always here he always make sure you get the right pricing. They are open from Monday to Saturday

The worst. To start off, the owner is rude and unfriendly and the service is horrible. I complained to him about my buttons coming back destroyed and he tried to make me feel bad about how cheap the buttons were and that it would cost him money to replace them. When I reminded him that it was his equipment that ruined my shirt, he continued muttering how expensive it would be to replace the buttons. My advice — go elsewhere!

Just got 4 heavy sweaters and a dress shirt done here last week. The people at the counter were always friendly, my clothes looked great and were carefully pressed and hung, and the price was pretty average. They have very convenient hours and the parking lot isn’t a huge mess like Lowe Dollar cleaners.

This cleaner is way overpriced and the owner is unfriendly, rude and cantankerous. $ 6 for pants & $ 5 per shirt. I have had buttons go missing from shirts and clothes come back with stains on them. I will be taking my business elsewhere– I recommend you save time and money and do the same.

I have had things dry cleaned here on and off. My last service was horrible and the owner is VERY rude. They damaged my husbands black wool/​silk custom made suit and tried to tell me moths did the damage. My fathers a master tailor. I know what moths can do. There was a 2 inch rip down the lapel of the suit jacket. They ruined a $ 1500 custom suit. I’ll never go back.

I wouldn’t even give them 1 star!
NEVER drop your clothes off here! If you don’t pick them up (or lose your ticket) they won’t call you and will give your stuff away to a thrift store! They will not call you and take no responsibility for giving away your stuff! They gave away a $ 180 dress of mine!

I’ve had no problem with any of my nice dress shirts and dress pants being dry cleaned here like a lot of the other reviewers (knock on wood) have said. The price seems relatively reasonable for me and it’s close to where I live. Turn around time is usually a few days, but that’s reasonable because they seem to have a lot of people bringing stuff in (judging from the racks and racks of clothes they have on the conveyor belt).

I have to find another dry cleaners in West Sacramento. Sick of paying too much and having shirts that are cleaned but have missing or broken buttons every single time I have a shirt or jacket cleaned. I dropped a brand new collar shirt of on Monday morning and said i need to pick it up Wednesday afternoon or Thursday morning, and BAM $ 4.95. WAY TOO high for dry cleaning a shirt with a 3 day turn around. Sorry Han’s, no more waiting 5 mins for someone to walk to the front of the store to even greet me. I have to find a dry cleaners that is cost effective and that won’t break or lose at least 1 button off of every shirt I bring in for cleaning.

Nice family, affordable, and always on time. Never any damage to clothes like I’ve had with other dry cleaners. Definitely will continue going to them!

Waaayyyyy over priced and they do a horrible job! DO NOT GO HERE! Try Lowe dollar cleaners in West Sac. Its a little out of the way but they are very well priced and do a MUCH MUCH better job! I promise ;)

Their pricing is way too high and they pressed my shirt collars wrong despite having been given direction on what I wanted when I dropped them off. My shirts also came back with a ring around the collar and the sleeves. I won’t go back again, which is a shame because they’re located a mile from my house.

Wow the reviews are really all over the board on this one.
My experience…
They don’t lose my shirts and they look nice when I pick them up.
However, they’re a little pricier than other places and they’re not the fastest at turn around time.
Also, can we be a little friendlier when I come in to pay? Give me that and i’ll continue to pay your increasing mark up for regular dry cleaning. Just smile, say hello and ask if there’s anything else I need done. I think that’s not asking too much.

Their cleaning is always good, but I get very frustrated by the turn around time and prices. I dropped off my dry cleaning on saturday, the pick up day was Thursday, when I went in my stuff wasn’t ready. The prices are also very high… I find that I only go back because of their location.

Been meaning to write this review for awhile: Brought my best black button-​up shirt here and they shrunk it. Greaaat, now I gotta buy another shirt, if I can even find one that fits and feels half as nice as the original…

While their dry cleaning may be ok, they get poor marks for alterations.
I had brought my pants in to be hemmed and within 2 months one of the hems came undone. They said because it’s been 2 months they had to charge me for it. Hmm… I wonder if I said 1 month instead of 2.
IMHO this is typical for an asian business (yes, I know I’m biased), but I’m part asian and it’s all about the $$$ and not customer service.
I definitely will not be coming back here no matter how close to home it is.

Quick, efficient, inexpensive and friendly service.
If anyone here has a better cleaner/​tailor than Mr. Han, do tell – and I will swiftly dispute your claim.

First time going to Hans Cleaner, and boy am I glad I did. Located next to Table 360 and a thai place, this is the best dry cleaner in Elk Grove.
Suits are dry clean and pressed very well for $ 11. My wool coats came back looking brand new with missing buttons sewed back on (without me asking) and the extra fuzz/​lint that developed with wear was also was removed.
The turnaround time for 3 suits, 3 jackets, and a few shirts were about 3 days. When I walked in the door, I was greeting professionally and even though this was my first time, and before I gave them the ticket slip, they began gathering my clothes and had them ready for pick up. Now that’s service.
The environmental friendly detergent used is also another reason to go here too. So yes, even though it’s a dollar or so more than your mediocore cleaners, Hans cleaners is definitely a place where you can say you get what you pay for.
I highly recommend this dry Cleaner.