National Self Storage

We have been using this storage facility for a few years now. The customer service has been exceptional and our belongings have been stored safely with no issues.

Wendy Is very friendly and very helpful. Every dealing with her has been more than satisfactory. I really enjoy the referral program, it is a nice addition to services.

Cheap rates and good service! I was skeptical going in because it’s an older facility and doesn’t have much curb appeal but it’s clean and well maintained.

BEST PLACE TO STORE YOUR STUFF!!! Wendy and the Staff were very knowledgeable and extremely helpful with my EVERY need! Price was right, facility upkeep was great and an overall GREAT experience. Wendy was exceptionally helpful and eased my worries about my storage concerns. She made me feel comfortable and was a joy to do business with. Because of Wendy and Staff, my mind was at ease knowing she/​they were looking our for and keeping my storage rental space safe and secure! Thanks Again! Look forward to do business again for my future storage needs! 5 STARS — 2 THUMBS UP! RECOMMENDED!!!

Everyone knows moving is a PIA, especially when its hot! So glad I found Wendy at National. She was VERY helpful to me and my needs.
As soon as I walked in the office, I felt the cool air conditioning that I so needed at that moment. Everything went very smoothly and quickly.

Here’s my experience with NSS:
4÷17÷12
I needed a storage unit that could accept deliveries and place them inside my unit. I run a business and require this service. I asked NSS if this was possible and was told yes. I signed the paperwork and setup my direct deposit and had a funny feeling, so I dug deeper into the accepting deliveries. I asked, you can place it inside my unit, right? I was told he could try to make an exception, but it’s not something they typically do. Now I really can’t afford to have my product locked up in the front office after hours, and was completely fine with not receiving my initial $ 24 setup fee since I felt it was a little bit my fault for not asking all of the questions (though I feel I could’ve easily asked for a refund and have been in the right).
I drove down the street and found another storage company that fit all my needs and signed up. I returned to NSS to let them know I wouldn’t be using the unit at all and that they could close me out of the system and rent the unit out to someone else — and keep the $ 24 initial setup fee. I confirmed with the man at the front desk that I was canceled out of the system and wouldn’t be getting any additional charges. I specifically asked him if I would be renewed the next month, he said no.
5÷15÷12
To my surprise, I’ve been billed for another month. $ 84.00. I promptly called the office and asked what had happened, she explained it must have been an error and that it would take up to 10 business days to reverse. 10 business days passed, I drove to NSS and spoke with the original guy I signed up with (who remembered me). He was shocked as well, and told me it would be 3 business days. Another week passes and I drive there again to meet a new employee, who gives me the «big boss» number. I call and explain the situation to her and she assures me if it can’t be refunded then they will send me a check in the mail.
6÷20÷12
I have still not received a refund. 4 different employees have acknowledged the error and 3 employees have made promises to refund my money and to date they haven’t.

Decent place overall. Very convenient to freeway and generally clean and well-​managed. Unit is accessible every time I’ve needed it. Been with them over ten years and they’re probably the most inexpensive in the area. Only complaint is that the office seems to keep erratic hours and occasionally aren’t open when I need to pay rent.