Residence Inn West Springfield

We stayed here for three nights beginning on Thanksgiving night into Sunday. We were in town for the holiday and our son was playing in a three-​day hockey tournament. The hotel is just a short trip to the ice rink.
When I checked in Thanksgiving night, the staff provided me with a room upgrade at no additional cost! I went from a one bedroom suite to a two bedroom suite! Very nice touch!
The room was clean and certainly enough space for two adults and one child. I noticed that the paper towel holder in the kitchen was not screwed in place on one side. I mentioned it to the maid who had arrived at our room to clean. When I returned later in the day it was fixed! Water pressure in the shower was nice and strong. Some downsides to the room — it could use some furniture upgrades — not a big deal but it looked like some pieces have seen better days. Some of the room’s wall paper and paint were in need of a touch up in certain sections. Some things to consider for upgrades include the convenience of a coat rack near the door entrance as opposed to the room closet. Also, it would be nice to have outlets built into the base of the nightstand lamps for easy device charging. I had to unplug the alarm clock so I could charge my phone.
A continental breakfast was included from 7:00 — 10:00 AM. Standard fare included scrambled eggs, sausage patties, home fries, cereal, oatmeal, yogurt, fruits, assorted bread/​bagel and juice/​coffee water. Also free newspapers were available. Something for everyone!
The pool area was a decent space with tables and chairs. Pool was average sized along with a nearby jacuzzi. I did not use the gym but heard it was small but functional.
The common area was relatively small but nicely staged with a big flat screen TV, fireplace, tables and lounger chairs.
This is a pet friendly hotel — I didn’t hear any noisy 4-​legged or 2-​legged guests during my stay.
All of the staff, front desk, food service and cleaning were very friendly and helpful. The staff allowed the boys to play knee-​hockey in the conference room which was a great piece of space for them to be loud and play their games without (hopefully) disturbing the other guests.
While the weather was not super warm, the hotel did have a nice tennis court and outdoor patio for use during warmer weather.
It is located near many shops and restaurants. The location, while not the fault of the hotel, it quirky and difficult for a GPS to locate. Once I found it, the remainder of the stay was simple in and out.
Overall, a very nice stay staffed with caring, attentive and friendly employees.
I would certainly come back to this hotel.