Ken Garff West Valley Chrysler Jeep Dodge Ram

I was mislead and had a horrible experience. I was car shopping and trying to get a loan. I told them what I could afford they came back with something twice the amount. They told me they would continue to look but because it was a weekend it could take an hour or more. I was told I would receive a call from them in an hour or a little longer. Two, three, four hours passed nothing. I went to a competitor (Markosian auto) and got hassle free treatment. As for Ken Garff, I would never go back or recommend. Shameful treatment.

Avoid their service department like the plague! Service took much longer than promised, then when we did arrive to pick up vehicle, there were several issues still unaddressed!
I was also charged for a tire rotation after being told it was complimentary. After getting home, we realized the tires had never even been rotated!
We called and emailed service and management daily for a week and never received a response or acknowledgement. Angry and disgusted with their blatant lack of concern for customers. Won’t return.

Five stars. Bought my Dodge from here. Excellent service and prices. I really was pleased with the service that I received and they also took care of my shipping from Utah all the way to Hawaii. I really love my car! Thank you very much! Aloha from Hawaii!

We found this dealership to be untruthful with us on several points, including the contract. We go through a specific bank and we were assured they did go through our bank only to find out they didn’t. Both the floor manager and the finance person told us that. The finance guy told us their three warranties were required. We questioned that but he said that was the way it was. I accused him of getting money back on these when people signed. We found out later they are absolutely not required. When I called this finance person to ask about the points we were questioning, he kept yelling at me on the phone and indicated he wanted nothing to do with me. We did go back the next day and met with Mike, a different finance person who quickly corrected our contract and set up our loan with our bank. Nino the floor manager also called to apologize for all the ‘misunderstandings’ and trouble we went through. Our salesman James was wonderful, sadly, the first finance person gave the sale to someone we never met or had anything to do with. Also, our online bank service had a referral to this place and we were to go through the Ken Garff West Valley internet salesperson. We brought this up twice and they said they’d taken care of it. However, he didn’t even know we purchased the vehicle. We will never go back to this place for another car.
Today, Oct 5^th, I received the nicest letter from Brian Vaughn the General Manager of Ken Garff West Valley. He apologized for our trouble there, stated that he talked to all parties involved so it doesn’t happen again, and told me this is clearly not the way they operate. I, in good faith, believe him and felt that his willingness to take time to write to me personally showed that this issue is important to him. Therefore, I have changed my rating.
Oct 16^th 2013, Ken Garff has not made the payoff within the 10-​day window as they promised. It is now 6 days past and no one there has returned my calls or my emails yet. We are now getting charges from the bank of the trade-​in car who verified no pay-​off has been made. Yet Ken Garff now has our trade-​in car up for sale.
This is a bad company to do business with, in my opinion.

The guys at the desks in service are all so nice and friendly. I was looking forward to the service matching their demeanor.
Unfortunately we had two vehicles go in for service or maintenance just two days apart and the excuses, lies and waste of our time were practically identical. We were told to bring the vehicles in at 7am so they could get right to work, received a call late afternoon saying they tried working on them but needed a part they couldn’t get and that it would take another day. This, after having called a day in advance to set up the appointment.
The sad fact we discovered upon having to go to another dealer was that no work had ever been attempted. We were deceived and this treatment made us feel terrible. We trusted what they were telling us and were let down and left feeling insignificant.
We would not want anyone to be treated in such a way!
I hope they can get things together over there so they don’t lose customers who could be potentially loyal. It makes me sad that even a professional appearing and acting company cannot be trusted in the end.
Twice burned, no third chance here.

I got a recall notice on my Chrysler 300 and thought oh damn I need to deal with a dealer. I put it off as long as possible then started looking for dealers near my work and home. I found that Ken Garff who is very close to my work was offering an «Advantage Plan» for oil change, tire rotate, executive car wash at a reasonable price. That spurred me to use them to check out the recall item on my car.
I booked an appointment via phone, service was good that was encouraging. I asked about the advantage plan to see if there was an extra charge for Hemi engines since they require 7 quarts of oil, vs the normal 4 – 5 and he said no… yeah we will see.
I showed up for my appointment and received exceptional treatment from a larger than expected group of folks than expected. When again I asked about the Advantage plan I was again insured that for $ 99 I get 3 full services (oil change, tire rotate, and executive car wash). I went ahead with both the recall work and a advantage plan. Miguel the shuttle driver, who was very friendly, gave me a ride to work and I was set. In the back of my mind I was thinking there may be up charges and BS in my future. I got a call a little while later, went over at lunch and got the car, again very friendly service and pricing as was expected, no surprises. Oil was changed, tires were rotated, recall item fixed and the car was washed with shinny tires and all. I was very pleased with the service and work (except how they cleaned the windows, a fresh towel would have avoided the streaking & spotting) but better than past dealership experiences.
Summary, Ken Garff service seems to be better than average and the Advantage Plan is a great deal especially if you have a Hemi that requires 7qts of oil. I will update my review as I use the other 2/​3rds of the plan if service is not as good as before.