Hampton Inn & Suites Cape Cod-West Yarmouth

The place had a lot of potential. In their defense it was off season a Monday night in mid October.
So let’s start with the good. Friendly staff, nicely decorated, free parking and a decent hot breakfast buffet.
The key words I’m looking for in any hotel Unilocal review are «I’d stay here again» now the question would I stay here again?
Probably not first because its a short drive to anything in the area except mini golf and parking can be difficult in the area during peak season.
Second the hotel was mostly empty due to the season. Our room smelled of mold from the wall air condition unit. You’ve got 90% vacancy and you put us in the room that stinks of mold. I know people must have complained about the room before and staff certainly smelled it as there was an overwhelming scent of deodorizer attempting to mask the smell.
Other than the smell of that room the place could work if you don’t mind not being in the middle of everything.

Out of all the three star-​ish hotels that we stayed at during a New England road trip, I liked Hampton Inn the most.
On the surface, Hampton Inn is no different from, say, Holiday Inn Express and Best Western hotels in this area. They have a relatively similar style and feel. The room size and bathroom quality are similar enough. Yet it is the small things that stand out, such as there is unlimited, and DECENT, hot coffee in lobby all the time. The tea bags in the rooms are Tazo tea bags. They provide Neutrogena shampoo, conditioner and body lotion, instead of some unheard of floral/​natural stuffs that are either too harsh or too weak. The in room free WiFi is fast and reliable. The fitness center is spacious and has half decent machines. The game room has retro arcade game machines that work. The vending machine has interesting snacks (Cape Cod chips). There are charging stations for your electronics on both bedside nightstands. Last but not least, the free hot breakfast has good selections (including hot oatmeal that is not from a package) and the food tastes good.
For this particular location, I felt that either the hotel was newer or had been renovated recently. The place was clean and immaculate during our visit. The front desk was fast and professional. The only complaint I had was that the mattress was too soft for me. My back hurt after two evenings.

Great hotel! Last minute reservation — woman at front desk was lovely. The room smelled a little bit, but otherwise great experience and we were DESPERATE for a room so glad it all worked out. The breakfast in the AM was really lovely.

We come here every year to escape CABIN FEVER! This year has been extra therapeutic due to 100″ of snow.
Thank you, Hampton Inn!

We came here for our Thanksgiving vacation because it’s centrally located on the Inner Cape and we found an excellent deal on Expedia. It turned out to be one of the nicest places we’ve stayed down there — immaculately clean and well-​kept, a nice indoor pool /​hot tub, a lavish breakfast available until 10 am, and the staff were incredibly nice to us. We had an emergency and had to extend our stay for three days, but they accommodated all of our needs and made us feel very much at home. We’ve agreed that we will absolutely stay here again and recommend it to our friends.

Had a satisfactory experience on a prior stay at this property, but 3 nights at the end of September were singularly lacking, particularly given the high price one pays on the Cape. There used to be the standard two phones in each room, but they’ve pulled the phone on the «desk» (leaving only one by the bed), making it even more difficult to get work done (although when asked about it a front desk clerk just gave a blank look). And the slowness of the complimentary HHonors internet connection only added to the non-​business atmosphere. The counter of the desk/​work area was now badly chipped as well.
There used to be two coffee services (one ²⁴⁄₇ and a second at breakfast), but they now don’t bother to put a second one out in the breakfast area, and with large tour bus crowds on two of our three mornings there was literally nothing to drink (when informed about the lack of regular coffee one morning the attendant’s reply was «oh») nor a place to drink it (not that one would want to touch the food anyway) as they literally had no seating left in the breakfast area. And don’t try taking a «grab and go» bag for the road instead; there weren’t any, even on a weekday morning. And to add insult to injury, despite confirming our HHonors membership at check-​in, 10 days later no points had been awarded and a claim had to be filed.

Rude. Unfriendly. Uncooperative. You’d think that they would be accommodating given all the choices of hotels in the area, especially in the off season. I’ll never stay there.

TERRIBLE experience. walk in the door and the place had such an overpowering stench of chlorine. not a normal pool smell but one that made our eyes water. that was only the beginning. the lady at the desk was very rude and the person that confirmed our reservations prior to our visit assured that we could pay in cash. When we arrived after several hours trip on a motorcycle. we were told the credit card that we used to book the room had to be swiped for confirmation even if we were paying cash. Well they actually CHARGED the room on the card twice! so therefore the card declined and they went out of there way to NOT help us. it was their screw up! We had the emails on our just about dead phones showing room reservations etc and nope they didn’t care one bit. Due to the time of year and sports tournament in the area we ended up calling the Millenium Bostonian where we stayed the previous night for a room and they were full however the guest desk there went out of their way to try to find us a room for the night. We ended up having to drive all the way back to Lexington MA for a room. The people at this Hampton Inn made a terrible experience for my first trip to the Cape.

Efficient is the best word I can use to describe the Hampton Inn. The customer service was great, the rooms were clean, the pool was lovely and it is conveniently located.
Our deal had a free breakfast which wasn’t gourmet but certainly acceptable.

For July 3^rd Thursday, I reserved 2 rooms for us and requested adjoining rooms. As requested, we had an easy check-​in and pleasantly surprised with the layout. The bedroom and bathroom are both spacious. Plus, there are the common ammenties which are especially important on Cape Cod. The room had both a microwave and a rather large mini-​fridge. Only complaint from my girlfriend was the end table at the foot of the bed which was pretty high up. Plus, there as a cushion which would make it difficult to write on for another desk. Back to ammenties, there was free internet as well as free breakfast. There are two pools– one indoors and one outdoors with a bar side and grill. My girlfriend and I played some water basketball in the pool with some hotel guests. It was probably a highlight of my hotel stay. Unfortunately, the pool closed at 10PM so had to call short the game once the pool closed.
In the morning, I checked out the other ammenities. I worked out at the fitness center which was huge and spacious. Complimentary ear buds made it nice to watch your personal TV screen on the treadmill, elliptical, or cycling machine. Across the fitness center, there was a nicely appointed arcade room but unfortunately we were unable to squeeze this into our stay. There is a business room which is nice to print out any material you need on your trip. Last time, we stayed at the Tidewater Inn just next door. I don’t recall a free breakfast or business room. So, this is a definitely a step-​up in my humble opinion. Plus, I used the 24,000 points to pay $ 100 for each room which went for $ 275 according to Hilton website. So, I easily saved $ 175 per room which is a pretty sweet deal. One thing that you guys probably know is to avoid the egg omlette which tastes synthetic or as my dad says «manufactured». Stick with the hard boiled eggs to be safe. Plus, this one has a step-​up breakfast with free cut fruit (pineapple, cantalope, strawberries, blueberries). Also, my mom loved the front desk layout with a fruit basket with juicy plump oranges with a nice table with selection of tea plus coffee. Evening had a plate full of cookies which my dad picked up before turning in. West Yarmouth does not have much in terms of dining experience. So, the lobby desk clerk recommended Hyannis which I feel is too commercialized. We got another recommendation to visit Chatam downtown which was quaint and just perfect. Great staff and help with picking places to visit. I would not hesitate to visit here again.

This hotel is very nice and close to Cape Cod mall and many other stores and restaurants. convienant location. would recommend to friends

If any of you with kids are looking for a fantastic mini-​getaway with the kids, I highly recommend the Hampton Inn Cape Cod in West Yarmouth. We booked the Pizza Party package, which came with two large pizzas from an outstanding Italian restaurant (gluten free options as well!), 4 Regal cinema passes, popcorn, Xbox system, warm chocolate cookies at bedtime and a HUGE breakfast with everything you can think of. The fitness center, indoor pool and hot tub were immaculate and we had them all to ourselves! When we got home, we realized the kids left an iPod in the room and called the hotel to see if they had found it. After a quick search, they called to say that they had found the iPod and insisted on mailing it out immediately, free of charge. Hats off to Gladys (housekeeper) and Lexi (desk staff)! Just wanted to share our positive experience at Hampton Inn.

I stayed in the «off season» and had a wonderful time. The price was very reasonable. The rooms were huge, tons of light coming through the window, and they were spotless. Great service as well.
They offer a full hot breakfast every morning, eggs, bacon, waffle bar, fruit, toast, pastries, yogurt, etc.
They also have afternoon appetizers and «bed time cookies» such a great concept, and pretty decent food to have to snack on.

Clean rooms, excellent amenities, friendly staff. Free breakfast with hot eggs, sausages, fruit, oatmeal, and free coffee in the lobby all day. The pool was very nice and the staff was friendly. Awesome experience for anyone with kids. 250/​night in mid August, but it is Cape Cod… If you’re going for a couple of days and and want to make the experience count, this is great choice. The traffic on 28 is pretty busy though; making a left turn out of the parking lot is near impossible. Despite that, a most excellent place to stay.

I stay at this hotel for business throughout the year, and the rooms are consistently bright, the employees are always friendly, and the morning breakfast is always filled and hot/​cold where it needs to be!
Spacious Bathrooms, quiet rooms, plenty of plugs for my laptop, cell phones, etc.
Also had a refrigerator and a microwave in my room, every time I have stayed!
Joanne, the Sales Manager there was outstanding-​I will continue to stay here, even when I am not on business–
Thank You!!!

I recently stayed at this hotel with my husband and three children. I booked the reservation on line and requested a room for 5 people. The reservation system gave me a room with two queen beds, so I figured there must be a couch or I could get a cot. We arrive and the hotel is beautiful and very clean. There is a line to check in so it takes quite a while. We get to the room and it was nice and clean but small for 5 people. There was not a couch so I called to get a cot and was told there were none left on property. I asked again later for a cot and was told there were no cots on property. No offer of a solution, just matter of fact, no apologies. Even when I asked for a blanket so my son could sleep on the floor still nothing. This might not have bothered me so much if I hadn’t paid so much for the room, it was just unacceptable. When I checked out I brought up my concerns again to be told I booked the room knowing it had two queens and there is no guarantee of a cot. I said I would write a letter to the manager and he said he was telling me what the manager told him to say as though that made it okay for him to not care in the least about how frustrated I was. The hotel itself was nice and clean, the breakfast buffet had a good variety and if you don’t need something outside of the basics it is probably fine.

Excellent property and great experience on all fronts. Nice price point, clean and modern, free breakfast, free shuttles around town, great and attentive staff and good location. Love the pool (with bar and music) and great for kids without being crazy overrun by loudness.
We will be back. Kudos to Hilton for making a reasonably priced property exceed expectations by a long shot.
Note to HHonors guests, if you are using rewards points and are between the remodeled Doubletree that is opening soon and this one, choose this one. We saw the location for the Doubletree –it is out by the airport and further away from everything in a pretty industrial location.

Excellent property and EXCELLENT for families with little children!
Stayed in 2 queen beds on Saturday night last week.
Clean rooms, Friendly and helpful front desk and breakfast staff, LOTS of things to do, great location, and quiet.
We were a very loud group– up until 5 am and not once did anyone complain about our noise (we tried really hard to keep it down low) nor did we hear any of the children on our floor in the morning (lots of families in the rooms around us).
Dave was nice at check in– gave us good reccomendations on where to go and where to stay away from. He even told us they dont have free bottle openers but saw that we had wine and offered to open them up for us before heading up to our room.
Came home pretty late with a few unexpected guests so we asked for a cot at 5 am and they brought one up for us right away. The two nigh audit guys were really nice, chatty, and helpful as we kept coming downstairs (smokers in the group), and told them to let us know if we were being too loud.
The next morning the breakfast lady was SUPER friendly and nice and they had a good spread of stuff that is typical of a Hampton Inn.
We got a late check out and they split up our bill with no issues.
There are SO many activities going on here for the guests it is almost overwhelming to keep track of it all. They have a scavanger hunt, animal show (real live animals walking around the lobby!!), ice cream social, pizza party, movies playing all day, live music and bar in the lobby at night, games, pool, and so much more going on to keep you entertained. You really dont even need to leave the hotel because there is so much to do! Sadly we didnt have the time to participate in most things but we did get to see the animal show and live music.
A bit untypical of some Hamptons in that they dont have matches or disposible wine openers available at the front desk. Also the shuttle stops running at 9pm so we had to take a cab. Also in the pantry lots of the snack items had no prices and the night audit was trying to guess prices so I just didnt bother.
Overall, wonderful place and I look forward to staying here again.

One of the top two Hampton Inn properties I’ve ever been to. It’s clean, it’s new, and unique in its decoration. They’ve passed over the standard Hampton Inn furniture that you see at just about any of the others and instead decorated the rooms in a style more specific to Cape Cod. It’s a nice touch, and the light colors make the rooms feel clean, inviting, and… well, Cape Cod-​like.
The front desk was super friendly. Staying here was a great experience for us, even though it was only for one day.
It’s the only Hilton-​owned property in all of Cape Cod, so it really makes me happy that they did it right!