Servpro of Washington County

Daily follow up from the moment I called, including over the weekend. Great coordination with our contractor on site.

Great experience with Steve and his cleaning team after a small oven fire. I would recommend their services to anyone.

The insurance adjuster recommended these folks to remediate the impact of a small house fire. Granted, my needs were not extensive — some heavy cleaning and soot removal mostly. That said, they arrived on time with a friendly, thoughtful, appropriately-​sized, and very capable crew. They did a terrific job. I would definitely call them again.

After the flood in Colorado, I called ServPro, and they sent Dion from Washington County RI out to take a look at my flooded crawlspace. I had maybe four inches of water. The estimate to dry it out? $ 15,368.00. That’s right. Over $ 15k to haul out some lumber and place dehumidifiers.
This company is predatory and price gouging. It’s horrible that these people can look you in the eye after a natural disaster and try to take you for as much as they can get. Absolutely horrible.
I found a local shop to do the job for $ 1,000, or ¹⁄₁₅ of the price Dion quoted me. They ought to be ashamed of themselves.

Note: This is not an indictment of Servpro the corporation. Just Servpro of Washington County.
One star. That’s a joke. Can I go into negative stars? These guys are incompetent, dishonest, lying ambulance chasing opportunists that take advantage of other folks misfortune in order to enrich themselves. On April 28^th we had a house fire that killed three beloved animals and pretty much trashed our house. Before the hoses were back on the firetruck, Servpro manager «Dave» was in my yard saying he was «driving by» and stopped to «help». While I was off taking my pets to the local vet for cremation, he told my wife he could board up the house and left his card. How lucky for us he was «driving by». Within a couple of days he told me he could not only clean up the debris and store our belongings, but rebuild the house as well. He sent me a quote as did another contractor. I had no idea Servpro was in the contracting business. I thank God, my lucky stars, karma and everything else you can think of that I didn’t pick them. Here’s why. «Dave» walked through the house with me and told me we could be back in the house in two months. To my eye, and to the adjusters eye, the house needed to be gutted. Dave said Servpro has special paint that will keep the smoke smell contained in the walls. Or as Forrest Gump would put it, «Magic Paint». He said it would take a week to clean out the debris and then they could get started. I told him there was another bidder and I would get back to him. He asked at that point if I would like them to dispose of the contents that had been smoke damaged and I said yes, and thanked him. He also stated that the possessions we were going to keep, upon there arrival at Servpro, would be cleaned, boxed, labeled and stored in crates ready to go when the house was finished. Sounds like making the best of a bad situation. Not exactly.
The Magic Paint comment made me nervous and their quote seemed to be a bit low so, after some research, I picked the other contractor. After 5 months of phone calls and assurances that everything was going just fine, I called and told them we would be ready to go in about three weeks. Dave said fine, we will set up a date. One week later I called and was told that Dave was out on an injury and that «Aldo» would take over. Aldo informed me that they «weren’t quite through» cleaning our things, my electronics hadn’t been returned by their «electronics vendor», and Aldo wasn’t sure when they would be ready to move us back. WTF? I told him what Dave had said and he just said «okay». Now what does that mean? I went down to their facility to see how thing were going and discovered they had crated the stuff when it was soot covered and reeked of smoke. «Not quite finished» meant they hadn’t even started cleaning. Items that left the house undamaged were destroyed or broken to the point of uselessness. Two of the items he claimed were out «at the vendor» were clearly visible in the back of a crate. Didn’t think I noticed, did you? And some things were «missing». I am not ready to call them thieves just yet. I have a 20 foot storage locker filled with unmarked boxes of smoke damaged God knows what that I had to rent because they disposed of nothing. Aldo’s answer when asked about what happened is just a dejected «I don’t know». Well gee, Aldo, who does know, then? Your mom? Santa? Maybe I’ll find all the missing items in my new 20 foot home away from home. I suspect not and will update the review either way. My main point is that they came to me and made a bad situation worse. They were honest about nothing from the start. I suspect Dave «drove by» because he has a police scanner as all good ambulance chasers do. I suspect there is no «electronics vendor». When I asked if the electronics still worked, Aldo said the vendor «cleaned them but never plugged them in». WTF number 2? I suspect I could find some of my belongings on E-​Bay. I suspect these guys are going to bullshit their way into going out of business. As I noted at the start, this is not an indictment of Servpro the corporation. Just Servpro of Washington County. They should be avoided at all costs.
Note: The men who helped us move back in were very good and worked hard. I thank them all. You can’t help who you work for guys.
Update: Someone who works there opened the trunk of my late son’s belongings and stole a bag with about 5 dollars in change that was in his pocket when he was killed. I certainly hope the two beers were worth the karma hit I hope is coming your way. Scumbags!
Update 2: Yup. They are officially thieves. As I worked my way through the storage locker I should never have had to rent, I came upon some Nintendo Wii games. Knowing a friend had two sons who would enjoy them, I stopped by his place of work and dropped them off. Fully half of the game boxes were empty. Thanks guys. Servpro of Washington County. The gift that keeps on taking.