Christian Brothers Automotive

Okay, I will admit that after three decades of car ownership that I am not the easiest guy to please when it comes to car maintenance. I’ve especially struggled with overpriced dealerships that are focused primarily on emptying my wallet (rather than what my car truly needs) not to mention the condescension that often accompanied questions. I also tried a couple different private shops locally and, while fairly competent, I always felt more like a number than a valued customer (price wasn’t much better than dealership and their schedule /​availability wasn’t great).
My experience at Christian Brothers in Westfield could not have been more positive: Extremely courteous AND knowledgeable employees who patiently and thoroughly explained what they found and made PRACTICAL recommendations regarding my options. The workmanship was superb (as good if not better than what I’d experienced for years at import dealerships) and the level of customer care and service was by far superior. I loved the fact that the guy who worked on my car (Pat) was the person I spoke with on the phone (much more efficient for me and allows him to provide better recommendations) — again, can’t tell you how courteous he was. Scheduling /​availability was great — they have the resources and (frankly) the work ethic to accommodate customers more quickly than other local shops.
I could not be more satisfied and would highly recommend them for everything big and small (I’ve had both done there now).

I have now had work done on my car twice at Christian Brothers. I wouldn’t consider anywhere else. They are fairly priced and very friendly. They explained things to me like I knew what they meant– not automatically dumbed down because I’m a girl– then gladly explained more when I asked questions. The first time the did work they suggested a couple thing that needed repair. But only when I came to pick the vehicle up. They did not push the work or even suggest that they do it right then. The same thing the second time. They actually honored an alignment they did 7 months ago after I had repairs done by a relative. They noted some things that needed looked at but didn’t force the issue. Russ and his team are very friendly and accommodating. They will for sure be getting my return business!