Westlake Village Car Wash

Janss Car Wash is offering to people on their email list for Valentines (expires ³⁄₁₂) 50% off any Full Service Car Wash. Was disappointed that Westlake Village Car Wash would not match another car wash service. Guess where I am going to get my car washed.

While I was waiting behind one car to get my car vacuumed, I kept seeing cars in the lane next to me pull up, get their car vacuumed and then pulled up to go through the car wash. This happened 6 times. Meanwhile, I saw other employees just standing around.
I complained to the manager and he said that I picked the wrong lane. So I guess it was my fault. Meanwhile, 3 more cars got ahead of me. I was fed up by then. Plus I had just wasted 20 min. He said my car would be next to be vacuumed, but I declined. I didn’t have another 30 more minutes to waste. I’m never going back there. I had been going to this car wash for over 20 years. What a joke! I’m very disappointed in this business!

Great place to get your car washed!!!

Quality is good at the job they do. Took the upsell when I checked in because they said they would do it quickly for me because I was in a hurry. They do not follow through on expediting the process and took the full 45 minutes instead of doing it in 25 like they promised.

Good not great car wash but also pricey. Essentially $ 30+ for the works and $ 5 tip. I get that the faster you can turn cars the more money you can make. But if your going to charge top dollar then provide top service which they do not.
I realize that it varies from finisher to finisher the dryer who completes and details your car after it comes out of the wash. But missing inside windows, rear view mirrors and/​or tire dressing on half the tire? Literally this can be hit and miss… They need better quality control as opposed to having certain guys who are amazing and truly detailed oriented and others that simply blow through cars as fast as possible…
It’s a full service and detail facility and they also do smog testing as well. Convenient and a well appointed facility with free Peet’s coffee while you wait. Nice touch but then again it’s Westlake Village peeps with deep pampered pockets and higher profile expectations. Especially the Westlake workout moms and there glistening SUV’s on a weekend morning. It’s a target rich environment lol

My car came out very clean with extra care by the management taking an extra step to help me out. Thank you

Pricy and worth it. I like a clean car and am lazy at cleaning it myself so what else can you do. All car washes are about the same some are slightly better than others. These guys work harder than most in my opinion. I find the people nice here and never rude as I have seen on other reviews.

So we decided to try this local car wash because we had not used them in some time. They were not particularly busy for a mid week/​late morning visit = however in the drying area there were a number of vehicles accumulated.
Inside near the cashier is a small fridge with «Free» beverages for patrons. This consisted of sub-​sized water bottles, a few soft drinks and juice packets. That’s a nice touch not seen at other places. The interior cashier and area were typical with novelties and such available for purchase. Staff courtesy upon arrival by the vacuums and at the cashier were typical and just fine. The mens bathroom was also just fine.
However, on pick up of my car I noted how the drivers’ seat looked like it could use a bit more vacuuming? Also, the front windshield wipers were clicked into the ON position when I started up. Evidently the fellow who had wiped down my interior was a bit too vigorous and had actuated my wiper stalk. Sigh… this caused a curving streak of moisture on the windshield? That was drying and already leaving a bit of a residue in a curve? That’s not supposed to happen with properly filtered water at a car wash?
So — I drove around to the front where the vacuums and greeting staff were. I explained how I wanted to get y front seat swept again and the windshield wiped down. They dutifully called a manager over — and they proceeded to descend on my car with several staff members to begin wiping several interior and exterior windows beyond the front windshield that I mentioned needed attention? The vacuuming was just the front area and especially the drivers seat.
I thanked the manager for going beyond the norm to set things right and gave the last couple of staff members working on my ar anther modest gratuity. This drew a smile and grin from them.
I’d normally go further to post another star — but the service is actually BETTER at other local car washes? However this place is better then most compared to most of the car washes I’ve used further from home /​elsewhere. Also I was disappointed that they did not offer a monthly unlimited car wash option. I am looking to choose an unlimited car washing option from a local car wash — but all they had here was a bulk booklet of 10 or so car washes for a small discount? Sigh… I prefer the UNLIMITED option so I can maintain my cars’ appearance with as many washings as I desire for ONE flat price… as is available elsewhere near by? So this is why they didn’t get a perfect 5 stars… otherwise they are reasonably good overall?

I give them 2 stars because they do a great job detailing, but they are pricey and they are the MOST expensive station for smog testing in the area.

Very halfass managers don’t care, and it’s a bunch of rude works, very hi priced and always bugging you to up grade

The $ 4 Speedwash in Simi on Madera Rd. does a significantly better job than this place. I paid over $ 25 for a car wash expecting a quality job due to the caliber of vehicles they wash here, and I was extremely disappointed when my car was returned with visible spots all over the exterior and interior. I definitely won’t be going back!

Usually go to TO car wash on Dusenburg. Forgot why I did not go to WLCW
from long ago. Well — They reminded me yesterday. Go through the wash, watched
them blow it in the tunnel and barely swipe at it quickly. No worries as I laughed at the antics.
The towel guy is the finisher right?
Wrong! I walk up to my white Ram truck with my tip, hand it to the guy and had to ask him to wipe off the dirt off the whole bottom of door and rear quarter. A blind squirrel could have see that. OK got home and noticed the whole driver side was dirty, I went to get my spray bottle and towel and that’s when it hit me. WTF did I just pay for? Haul ass back up to WLVCW.
Manager was cool I was hot, 98 degrees out. So they wipe it down and again I walk up and there are two guys wiping it down, ok ready, I look at the running board and there is a muddy footprint on my running board, I asked if they were Fing kidding me?
Got a refund for my 10 wash book too — They just don’t give a F! Go to Dusenberg CW.
Bottom line is, I went back and they still blow it, walk around your car before you tip the guy.
Cheers,

They do a good job washing my car weekly, but I just saw a sign posted by the owner inside saying that the cost of each wash will be going up $ 2 after January 2016 due to the minimum wage increase. First off, the minimum wage in LA County is not being raised until July 2016 and it is only being raised to $ 10.50 then. I’m not a supporter of the minimum wage increase, but to pass on a $ 2 (20% increase) per wash to your customers is ludicrous. I’ve already been giving your guys a $ 2 tip every time, now this money will go into the owners pocket instead of the worker. This is a bad business move and I’ll be washing my car in Ventura where I live instead of on my lunch break.

I don’t know what the complaints are all about but they when they wash my car and my husband’s truck it always comes out nice and clean! I also love the complimentary refreshments and the fact that they have all these coupons online you can use. There is also a newsletter you can subscribe to, which I have, and they email you coupons directly. If you’re just doing an exterior wash it should take about 10 – 20 minutes but a complete wash is about 30 minutes to an hour, depending on how busy they are. I’m definitely a regular :)

I am so upset!!! They caused damage to my car and will not take responsibility! Beware of using this car wash!!! They were giving me the run around and making excuses for the damage. I know my car did not have this damage prior to taking it there because I check my car every time I take it to get washed because I’ve heard of horror stories just Like this! So frustrated and disappointed. Please please please beware!

If you care about your car, stay away from here! Their shredded rag pulled a corner of the burl wood off next to the ignition. It’s right next to the place I look to start my car every time. My first car wash of my 5 day old Escalade! The first thing I noticed when I got in the car. Gustavo the manager was called over, one of the worst displays of customer service. Denies any responsibility, (like now I am a liar, with no character and apparently a lot of extra time on my hands) He now thinks he’s doing me a favor by giving me a free car wash voucher! Sure I’m going to want to use that right away and continue to patronize this establishment!
Westlake is filled with some beautiful cars, don’t take them here. Ned has no sense of responsibility and could care less about customer service or being an upstanding businessman in our community.

These guys did a great job on washing my truck. They even found a substantial amount of money under the seat and returned it to me.
I would definitely go back there to have my truck cleaned.

I was hustle to get the $ 50 car wash with wax. Bad choice! The guy was saying you need to get it wax to take all the stains off and I did understand my car was exterior was filthy. So of course I said yes because it was more dirty then usual. I understand the quicker they work the more tips they get but my car wasn’t finish and was return dirty.
Worst experience I had in 18 years getting my car wash and supposedly wax also :-(
Sad part about this it was two employees working on it.
I went back and they fix it for free

They do a really nice job. Really they do. It’s just that no daily or weekly specials really chops my hide. If you want Armor All, it costs an extra $ 8. So, i end up getting the «Super Clean» package for $ 29.99.
Pricy.
Nice looking station that offers gas, smog check, and a ton of car accessories, small gifts, snacks, and greeting cards. For free, cell charging station and wifi, coffee, water, and juicy box.
Yeah.

This place does a decent job in a quick and professional way. They are usually always busy so you feel rushed and never that important. That’s not to say they do bad work, but they never remember you even if you come every week and they always try and up sell you a wax and tell you car car needs it even if they just did it the week before.
The best value is the hand wash and vacuum for $ 15. I usually also fill up my gas because you get a $ 2 discount if you spend $ 19 or more on gas. You can generally get out of there with a clean car in about 20 min or less.
Attention to detail is not their game. Every time they miss something and I have to clean it myself but it’s never anything major. They are all about volume and pumping out the cars quickly. I’ll still use them because they are inexpensive enough and convenient for what I need.