MAC Cosmetics

I went to Crocker Park today, specifically to buy makeup. I stopped at Sephora because I have used their brand eye brow pencil for a while. After standing around, clearly looking for someone to help, I went up to the counter to ask if the woman knew if they had the specific color pencil I needed. She looked at me like I was speaking a different language and I walked her over to where the pencils were. She looked in the drawer and surprise surprise, they were out, as they usually are when I go in for my pencil (and I always buy two at a time for that reason). She asked if I wanted help finding another one. I was already annoyed so I said no thank you. I walked down the street to Mac (where I always get my foundation), and was immediately greeted. I was asked what I was in for. I told her an eye brow pencil (I knew what color), and I needed help with foundation and eye make up. Brittany was so awesome! She let me pick from four different foundations that she thought looked the best and helped me choose the right one. She then helped me with eye make up, every day and «going out», and although I didn’t have the money to buy everything today, she wrote down what she did, and step by step! I never felt rushed and she seemed to enjoy her job and helping girls with make up! I asked for her card because I would definitely go back to her! Thank you Mac in Crocker, turned my day around!

I was greeted at the door by someone in a dog mask and offered a bone shaped dog biscuit. Then I was checking out brushes when a sales person (Paula? Paulina?) started shouting clear across the store about being loud and being the loudest in the store. It echoed in the small space. The entire store was incredibly loud and there was not enough room to shop with chairs every five feet where people were waiting to get made up. Brushes and powder everywhere. For a brand that is so expensive and prestigious, it was a wreck of a store. And that creepy dog man at the front? Is their message that you’ll look like a dog if you wear their makeup. I ended up getting miss self-​proclaimed loudmouth to help me pick out a brush. She essentially told me that this expensive brush I was planning to buy was going to fray out once I use it a few times and showed me her brush. Forget it. If the brush is going to be ruined that quickly, I’ll buy a cheap one and replace it sooner. Needless to say, I did not buy the brush and left with my ears ringing. What a miserable experience. It was my first time in there. Never again.

I was in the other day picking up a lip color for a wedding, and Rachel was incredibly helpful. She was very knowledgeable of the products and she helped me pick out colors based on my skin tone and the dress I was planning to wear. She even took the time to do my eyes so I had an idea of how everything worked together and wrote down the names of the colors so that I could show it to the person doing my makeup. I also appreciated the fact that while she gave me attention she still took the time to greet other customers and offer them assistance as well. Sometimes the associates don’t do that and I end up walking out because no one acknowledges me. However, it’s nice to know that the store manager makes customer service a priority.

I’ve been to a few different MAC Cosmetics stores, and while the brand is one of my favorites, the service isn’t always friendly. But NOT at this location. This location is wonderful.
I walked in while the store wasn’t busy, and one of the girls saw me checking out one of the newer lines in the front and told me how nicely pigmented this collection was. We struck up a conversation and ended up talking to her and another girl for about 15 minutes before leaving. I can’t remember both of their names but I do remember Lindsey! Both girls were so pleasant and I look forward to coming back for actual makeup services! :)

Walked in. Walked around. Looked at things. No one said a word to me. So I left and went to Sephora, where they actually talk to me and helped me find things. Looks like I will be buying my Rocky Horror makeup online.

I’m a professional make-​up artist so, I’m always buying makeup. MAC is one of the most affordable high end cosmetic brands. Most of their products are high quality & the packaging is sleek & edgy, it’s a brand that really sell itself.
I’ve been here quite a few times & I’ve always had a pleasant experience while shopping at this location. The MUA’s are friendly & very helpful. They always inform me about their newest & upcoming collections. Since this location is a PRO store, they offer their PRO product you can’t find at the counters.
Some of my MAC favorites are the Pro Longwear Concealer, Beauty Marked Eyeshadow, & Up The Amp lipstick. I’m also a huge fan of the pro palettes that you can customize with pan eyeshadows, blushes, powders, & lipsticks.

Never have a problem when I go into the store. Every worker is always willing to help and give you a makeover for free. Sometimes, I don’t buy anything and they still give me a free makeover.
It is a very small store and it does get really crowded. I try not to go on the weekends or late in the day.

Very nice MAC store. I wasn’t completely happy with the service. It took quite sometime for me to get help or be greeted. There were 2 workers in the store and 2 customers they both were helping so it wasn’t busy at all and I knee what I wanted to purchase I just needed to be checked out. Overall once I did get service things were just peachy and the service flowed. I’ll be back and hopefully service will be a tad bit better.

I went to MAC on Sunday for the first time. I was on the hunt for a good under eye concealer. Nichole greeted me and was immediately so helpful. She listened to what I was looking for and how I wanted my makeup to look. She ended up putting everything on, foundation, blush, etc. she made me feel so comfortable and not intimated that I wasn’t a pro at makeup. I ended up purchasing everything she used on my face because the makeup looked and felt phenomenal! I will go back to Nichole for more tips and to buy more MAC makeup. You can tell she loves what she does and she is truly great at it. I’ve been telling all my friends to go see her! I recommend Nichole and this brand to anyone.

Have never had a bad experience here. All the staff are very helpful and have always listened to what it is I need for myself or to buy as a gift and offer suggestions and have never tried to sell me anything other than what I’m looking for.

I just had my bridal makeup done by Danielle and it she did such an amazing job. I have been shopping there for years but she really exceeded my expectations. I will always go to her! Everyone at this store is so professional and nice. Best MAC store ever!

I am a lover of MAC. I love their colors, I think their prices are pretty decent, and I’ve never had a real complaint about the product itself. I’ve been a MAC fan since the first time I put on their foundation.
I am not, however, a lover of Crocker Park MAC. I’m not sure what it is that goes on in this store, or if it’s where they send makeup artists to die. What I can tell you is that I’ve never had a good experience there.
When I love a product line as much as I love MAC I try to turn all of my friends on to it. I took my best friend to MAC to get her some concealer. Normally I go to the counter in Great Northern, but we were already at Crocker Park. «How convenient» I thought. But after being there for hours and dealing with horrible service, I decided it wasn’t very convenient after all.
We waited around for quite some time before anyone even acknowledged our presence. It’s a busy store and I understand the art of helping someone pick out makeup is not a fast and easy thing. I really don’t mind waiting for good service, I just don’t appreciate being ignored from the moment I walk into the store.
When we finally did start to get some help, the woman who was «helping» us wouldn’t listen to a word we said. She put different shades of cover-​up and foundation on my very fair-​skinned friend’s face that made her look like she had been beat and was trying to cover the bruises.
Women often shop in groups, and as a result of that, you not only have to please the customer but you also have to win over her friend. I would never let myself or my friend be sold something that looked horrible and this is exactly what she was trying to do. I understand that they are professionals that work for commission, but no person enjoys feeling like they’re being sold.
After we expressed that we weren’t satisfied, she continued to ignore myself and my friend as we clearly stated what we were looking for. We eventually got tired of being made to feel like we didn’t know what we were talking about and headed to Great Northern. When we got there the makeup artist immediately commented on how horrible the makeup on her face looked, took a moment to listen to our comments and corrected the mistakes the Crocker Park store had made.
This unfortunately is not the only horrible experience I’ve had there. I feel like every time I have gone there I get the same run around. Poor service, being treated like I have no idea what I want, being steered towards more expensive products that I clearly state I don’t want and so on.
I know that MAC isn’t the most expensive brand out there, but I work incredibly hard for my money and I have better things to do than be treated like an annoyance or someone who is unintelligent.
I love MAC products and I can’t imagine a scenario that would make me turn my back on the brand, but I will certainly never return to this store.

Nice, newish MAC store. Decent selection of new collections (in other words, not sold out of everything!). Artists multi-​tasked well and that’s a plus!

Thank God MAC cosmetics can totally sell itself because the help in the store is clueless. I have no idea why I listened to them and walked out with the bright pink and neon green eye shadows as if I was running away with circus tomorrow or auditioning to be the frontliner of the gay burlesque show. Now I am saving those eyeshadows for the middle age crisis. On a bright side — it cost me only $ 60 (as opposed to buying a sports car or undergoing plastic surgery) and MAC cosmetics has great quality and will be still good to use in 10 years, when I am 40 and probably (knowing me) all confused about my identity.

I agree with Diane. I’m OBSESSED with MAC products, but didn’t have the best experience at this location.
I’ve never had anything less than amazing service at the MAC counter I typically frequent at SAKS in Beachwood Place. I traveled all the way to Westlake so that I could do Back-​To-​Mac with about twelve used eyeshadows.
It took about a half hour before one of the only two women working there could assist me with the things that I needed. It was a Sunday afternoon and there were about five customers in the store — but at a place like MAC, assisting one person can take upwards of fifteen minutes. I thought they were understaffed.
I was then told that I couldn’t Back-​To-​Mac my shadows because I only had the plastic container and not the metal pan that the shadows came in (I threw those away). I’ve heard that different MAC stores have different rules about what can and cannot be used for Back-​To-​Mac, and I’m sure this was simply their policy. I left feeling very disappointed that I drove 45 minutes to a store and left with nothing.

Stellar products, team members, and environment to learn about and create beauty! I heart MAC. The products themselves and the company’s support of makeup artists, education for everyone, fashion, and the beauty world as a whole. Great culture!
The Crocker Park MAC team is TOP NOTCH. Every one a beacon of customer care and technical skills.

I’m so torn on this store. On one hand, I LOVE MAC makeup, but on the other I have always had horrific service at this location. I’m either ignored all together or if someone tries to help me they don’t listen to what I’m looking for and try to sell me outlandish colors. I’m not 17 nor on the Jersey Shore so please try and listen to me when I tell you what look I’m going for!!! One other benefit to this location is that they swap out your old products to recycle and give you a free eyeshadow for every 6 whereas other MAC’s in department stores give you lipstick.

How can you not love a place you can enter looking tore up & leave looking like a goddess?!
MAC is great — their cosmetics are great, their staff is great, their location at Crocker is great (read: super close to Anthony Vince so I can get a mani/​pedi & a full face of makeup without having to go very far)!
The store is a typical MAC store — lots of makeup, black and white décor, and a couple of makeup stations along the right-​hand wall. The staff wasn’t scary or stuck up. We were greeted with smiles immediately after entering the store. I had set up appointments to get our (mine & my boyfriend’s 18 yr old sis’) makeup done for her birthday night extravaganza. You can also choose to have just your eyes done, which I believe does not require a purchase — however, I’m suggesting that you do. They don’t accept tips (unless processed through the register) and was told that they prefer you to give a positive review to their corporate office.
Getting a full face of makeup will cost you a $ 50 dollar product purchase, but that’s not bad… considering you leave with $ 50 bucks of product and a pretty pout!
Some of my favorite products at MAC are:
1. Dazzleglass in Moth to Flame (a sheer neutral beige with violet pearl particles) — it goes on smooth and can be worn alone or over other lipstick.
2. Mineralize Satin Finish SPF 15 Foundation in NW35 but that will be adjusted based your complexion. This foundation offers a medium coverage but when mixed with my next favorite product — it offers such a pretty slightly reflective surface!
3. Lustre Drops in Sun Rush (peachy bronze with gold pearl) — mix with foundation for a summery bronze sheen.
4. Fluidline in Blacktrack (solid flat black) — this is a long wearing eyeliner that goes on smooth when applied with the 263 Small Angle Brush which is perfect for lining.
5. 188 Small Duo Fibre Face Brush (I use it to apply my foundation) — I love, love, love all MAC brushes and it can get to be an expensive obsession; however, these brushes are worth it & are long lasting.
My suggestion is check out the store and let the experts lead you in the right direction. I promise you won’t leave disappointed!