AT&T Authorized Retailer

Shout out to Adam Souza!
Went above and beyond to help with complicated transaction for our small business. walked us through several different scenarios to see which would work for us. We are now paying $ 10 less a month than our verizon plan, and that’s with an additional line and 2 new phones!
Very professional, knowledgeable, and friendly. highly recommend working with Adam. Will definitely be taking our business there as long as he is there!

AVOID this store!!! It is an «authorized» AT&T retailer which apparently means they do not stand behind their products or word. We went to this store to switch our wireless carrier to AT&T. We chose this location based on the close proximity to our house… BIG mistake!!! I wish we had done our homework. In the process of buying our new phones and equipment we were sold a defective «Gadget Guard» (screen protector.) Adam, one of the salesmen applied it and he told us it was the last one they had in stock, to give it a week, and if it did not adhere properly to the screen to bring it back and they would replace it. One week later the Gadget Guard was still not working properly so we returned to this store to get a replacement. We were told by the same sales person (Adam) that there was nothing they could do in the store and the only solution was to register our screen protector with the production company (Gadget Guard) and that they would be happy to replace it if we paid $ 5 for the shipping. I know this seems like a small amount of money, but it’s the principle. This defective equipment cost $ 40!!! initially and we were told they would «take care of it» if it did not correct itself in a week and then REFUSED to hold true to their word. Disgraceful!!! We went as far as to threaten to cancel our service with AT&T if they did not take care of the issue, and neither sales person seemed to care. We spent several hours of our time trying to rectify the issue, and finally got assistance from AT&T’s customer retention department. Lesson learned, only deal with ACTUAL AT&T stores!

This location is all about scamming people! My husband and I have been with AT&T for many years and have never had this kind of awful customer service! They lied about the plan that I was signing up for, saying it would be a cheaper way to go. Do not do the next program it ! If you can afford the phone upgrade, this next program is financing a phone and you end up paying 350 $‘s more than doing the 2 year contract ! This store is not a corporate store, they are only an authorized dealer! We went back the next day. There were two Customer Service agents and two customers ahead of us, it took us an hour to get through the line. They were doing this on purpose, to get us to leave. In fact 3 more customers came in behind us and left! On top of this it took another half hour to return the the phone. We call AT&T when we got home and Adam Souze from the store called me asking me for my Apple ID PASSWORD! Of course I didn’t give him any information! But you have got to be kidding me! This is an outrage! These people are are doing unspeakable things to customers! I urge you not to go to this location ! Make sure you are going to a corporate store!