Carpet Exchange

I recently spent $ 5500 on new carpet from Carpet Exchange in Westminster. It was installed yesterday, but the color is off. Compared with the color sample I was given by their salesman, it is too beige (supposed to be more gray). I brought in some leftover carpet to their store along with the original sample to show them. Apparently the problem was that Smart Strand has two different «early frost» colors, and the sample I was given does not correspond to the type of carpet I ordered. The original salesperson (Larry) certainly never mentioned that there were two different «early frosts» –best case scenario he was ignorant. Worst case he was trying to steer me to the more expensive version.
The manager, Andrew, was no help in remedying the situation. If I want to fix it, the installation will come out of my pocket. He said it is the customer’s responsibility to check colors. But how was I to know that a sample (given to me by their own salesman) called SmartStrand «early frost» was not the same color as the SmartStrand «early frost» I ordered? Shouldn’t the salesperson have warned me? I am giving 2 stars instead of 1 because I believe Larry probably honestly didn’t know and the blame is partially on Smart Strand itself for creating such a confusing situation. But I am thoroughly disappointed in the lack of any willingness to remedy the situation. I recommend you do not trust this store with such an expensive purchase as this.

Been sent around from one store to another for a carpet because the one style we wanted was damaged at the Westminster store. They called the Arvada store to ask if the carpet we wanted (which they had 1 of) was in good shape. They said it was and that we can go pick it up. When we got there, the carpet was even more damaged that that one at the westminster store was.
They keep claiming that the «imperfections» are caused by the bars the carpets hang from. If the way carpets are hung causes damage, why keep hanging them that way? Especially if what they sell you are the displays.
Will need much more stuff for the house in a year but will not return to this brand. There’s enough competition to pick from.

Compared prices and these guys were way below the competition. Came to our house for an estimate and didn’t pressure us to buy more than we had planned. I highly recommend working with Donna, she went above and beyond!
Installation was done quickly and everything looks great.

I’ve used CE a number of times and their price and service is always good. I would return and use them for a third time. Ken was great and is always very responsive– give him a ring.