Mitchells

Best clothing store in Fairfield County. Pricey, but atmosphere is very low key. No pushy sales people.

The store is really very nice and sits in a good location in Westport on Post Road. The problem is three-​fold, starting with the selection.
First, Mitchells should consider hiring some younger stylish buyers. The store is clearly geared toward women 50 and older, or who are looking for business, cocktail or formal attire. Considering the affluent community of Westport and surrounding towns, it is unfortunate that if someone who doesn’t want to look like they are over 50, has to drive to White Plains or Greenwich to shop for designer styles.
Second, pricing. While I am more than willing to pay a bit extra for the convenience of shopping in town, I am unwilling to pay 20,40,60% more for exactly the same clothes with a smaller selection for the same designers they have at Neiman Marcus, Nordstrom or Saks Fifth Avenue.
Lastly, the staff. While there is a certain charm to shopping at a store who does onsite alterations, boxes your purchases beautifully and offers everything from soda to candy to their guests, it is equally as important to not treat customers based on the sales staff’s perception of their net worth. Let me just be clear, just because I walk into the store wearing workout clothes and nikes, does in no way relate to what I can afford to spend. Mitchells is a family owned business, employing many family and friends as sales associates — perhaps they should all take a page from Bill Mitchell’s book on how to treat customers and not assume they know what the spending of a customer will be based on if they are carrying a designer purse or wearing designer heels.

Idk, I teeter on 4 or 5 stars. It’s turning into 5 more and more on each visit. Don’t get me wrong, the friendly staff is superb! The way you are welcomed and tended to in the café is stellar too! I was able to read the paper with some coffee and bagels in the back this morning. What other stores offer that, right?
The only things that keep the final star tucked away are the following:
Still offering so many furs each winter season. Wearing dead animals is so passé and gross.
No longer offering any alternatives in the high end lux faux fur lines. They used to offer one line I bought several pieces of.
And, each and every time a sales person says they will order something for me in a size or color that may be missing, I never ever hear back from them.
Other than these things, Mitchells continues to evolve, which I greatly appreciate. And, they are offering more and more hip clothes from which I can choose.
Their staple of offering large sections of Loro Piano, Brunello Cucinelli and Hermes continue to be wonderful in my world!
Most all of the pieces I’ve bought here over the years are still part of my wardrobe from clothing to shoes to handbags. That speaks volumes about this store. Really, they do a wonderful, wonderful job overall.

The last few times I visited the store, I couldn’t get anyone to assist me. One time I went up to a cashier to ask the secret of getting help in the store.
A few days ago, I was in the Hermes department looking at ties for my husband. A salesperson approached me, said, hi, I responded, and then she walked away. I bought a pack of handkerchiefs, and even got snubbed while paying for them. The cashier ignored me, and started speaking to a friend!
I really an not in the habit, of begging people to take my money. I won’t be back!

This is the place for quality, service, and personalized attention. The Mitchell family should be hailed as the gold standard of the industry. The staff is attentive, helpful without being aggressive, and understands the needs of their customer. «The customer comes first with „hugs“ is an understatement». You can’t find this type of establishment easily. Mitchell’s is for the discrimminating individual whom is willing to pay liitle more and experience all the services the staff and Mitchell’s has to offer. I needed alterations of a suit bought there three years ago and was done at no charge and they delivered it to my hotel room while I was on a business trip! From breakfast on Sat., the television, and the snack and beverage area is plus especially when bring the children. Ths staff even helped with my children. This place should be called Mithchell’s, The Super Store!!!

Really the gold standard for mens clothing in Fairfield County. Can it be busy? Yes. Can its patrons be pretentious? Absolutely. But find the right sales associate and you will never need to venture to the city for clothing again.
All the big brands are represented (Prada, Zegna, Zannella, Ferragamo, etc) as well as made to measure. You simply cannot go wrong.

This is a great place to shop if you think clothing by certain designers is worth six times more than clothing by other designers, or if you just have more money than sense.

Went in looking for a tie and pocket square. I was browsing around for ten minutes and didn’t even get a hello from an employee. There were two guys who worked there standing not ten feet from me talking about what they did yesterday, without giving any acknowledgement of my existence there or that I might want some help. At one point I even looked up and made eye contact with one of them, and they continued to ignore me. Incredibly rude; I walked out immediately after that. This was my first and most definitely my last visit to Mitchells.

Top notch service and product quality. Personalized customer support and likely miscategorized in Unilocal.Yes, there are women’s clothes but 75% of the inventory is men’s. Everything from casual to dressy attire, no way anyone can walk out displeased with their purchase. Just be sure money isn’t an object of concern!

First class merchandise, service and priced accordingly. If you are looking to be pampered and are willing to drop some serious money on dress cloths then this is the place. In the past few years Mitchell’s has gone more upscale so it is now out of my price range but if I ever want to drop $ 2K on a suit this would be the place.

Simply the best. Service, atmosphere, selection. Everything. Expensive but you get what you pay for in this world… unless of course the Democrats take over. Then everyone else gets what you pay for ;-)

The very best clothing and accessory store you might find. Customer service is the top priority. It is an epic shopping experience period.
Family owned and operated. Mid to higher end.
Must experience