Best Tile

Albeit it’s called best tile, we did not get any tiles from here because they were pricey. They do sell other things like grout once and some materials for renovations. This is the only retailer where we can get a durock shower system when we were remodeling our bathroom.
At first, they gave us a hard time about it because only a few workers were familiar with durock. Some would say we can’t order it and then some would say we can. Finally, someone said they can order everything for us. Probably because my hubby mentioned that they were listed on the Durock website as a retailer.
Unfortunately, the shipping itself was costly at about $ 300+ and this is ship to store not even to the house.
Everything came in within their estimated time. We were happy about that and made another order by phone for a drain and that also came in within a few days.
It was also disappointing to have a retailer who is not that knowledgeable about the product they’re selling and can’t help us troubleshoot.

When I Went To Return An Extra Ceramic Soap Dish They Talked Down To Me Like I Was A 2 Year Old. They Wouldn’t Take It Back. This Is After I Spent Thousands Of Dollars There. This Has Motivated Me To Deal Else Were For The Next 4 Projects That I Have. They Also Shorted Me On The Bull Nose Tile. And Over Estimated On The Others. I Wont Be Dealing There Any More.

While the tile is beautiful and plentiful, their customer service and policies are horrible. After puchasing over $ 1,000 worth of tile they had the audacity to call and say they mis-​priced the quote and I owed them $ 150 more. Then, after the job was finished, I ended up with a full box of tile left over which they refused to take back. Since the puchase was based on their estimates I ended up paying them hundreds for tile that is now sitting in my garage. My advice is to go and look at their tile but shop at a more customer friendly store.