Health Express

What an experience. My name is Lisa, and I am the Regional Externship Coordinator for the Porter and Chester Institute. As the Externship Coordinator it is my job to visit local doctors office’s, and place students there so they can fulfill their clinical hours for graduation. I had an appointment with Health Express in Weymouth last Monday morning. I walked in, and was instantly welcomed by the girl at the front desk. (Side Bar — this place is SPOTLESS. One of the cleanest offices I’ve ever been to) I told the girl my nature for the visit, and sat down. Melissa the OM called me into her office so we could meet about the patient. Melissa could then tell I had no voice due to a cold. I was so embarrassed for sounding the way I did, but then realized I was probably in the correct place correct time. Melissa could hear how bad I was wheezing, and asked if I wanted to be scene. Within 10 min I was registered, and my intake was taken by the Medical Assistant. I was having severe asthmatic issues, so I’m so happy I was seen. I was seen by the Doctor very quickly after my intake. He took his time and thoroughly listened to my lungs. I’d recommend this facility to anyone for their Urgent Care needed. Melissa could have sent me on my way, but she could tell I wasn’t ok and really stepped up to take care of me as a person. Thank you Melissa, and thank you, Health Express, Weymouth for allowing me to breathe again

Very nice people in the weymouth location. the doctor, Rn and X-​ray tech were lovely. But the office managers show zero attention to detail… with shocking and extremely frustrating results. They referred me to a local orthopedist for an ankle fracture and provided me with a referral letter with an address that was 4 years out of date — so i drove to the wrong town for my appointment and almost missed it. The disc they gave me — supposedly of my x-​rayed ankle turned out to be the xray of a man’s finger — not my ankle… which resulted in a colossal waste of time until the right xray could be provided. If you have a cold or something small — why not — they are friendly, the office is clean, the actual medical staff was great… but for anything more serious — I would go elsewhere.

I have had to take two different people in for emergency care. The facility is spotlessly clean, the staff friendly and efficient, and the doctors are superb! Can’t say enough about how great this urgent care is and so much better than going to South Shore hospital ER.

For the WEYMOUTH location. When this place first opened and I got a terrible bug over the weekend, I had the BEST experience here. Amazing doc, great admin and nursing staff, very quick care, they had my rx called in to cvs down the street before I even got to my car. However, more recently, I can’t say anything good about this place, other than the fact that they are open til 8, which is great if you just miss your regular doc and really need something. While admin staff was nice, they asked me VERY loudly why I was visiting today, then proceeded to yell behind her to the doc to ask if they could help me. (umm HIPAA?) The medical asst seemed nice, but reaked of cigs and didn’t seem to know much about vitals, forgot to take my temp when a fever was part of my concern. The doc was a whole other story– asian woman, overly confident, ZERO bedside manner. I started telling her my symptoms, she then decided to interrupt me mid way, isolate only one symptom I had and started listed off worse case scenarios, scared the hell out of me. Gave me ‘well you might die if this is what i think it is’ news — being a young, healthy adult with no history of anything she mentioned, I was terrified. I got a little emotional about it right in front of her and she offered zero solace. She then had a tech come in to take blood. He was really nice, and felt bad it wasn’t working but I got stuck in 4 different places got very little blood — while I didn’t want to have to go somewhere else for the blood draw, and did encourage him to try, don’t you draw the line somewhere? I’ve never once had an issue with a blood draw so to be stuck 4 times, needles dug and moved in and all around my arms and hands. not cool. After the barely successful blood draw, doc comes back in, barks out a list of ‘in case this happens, just dial 911!’ symptoms and gave me a stack of papers that she didn’t even bother explaining and was out the door before I could even process what happened. Like I said, NO bedside manner, and honestly no personality at all. Apparently she felt that the fact that she was wearing scrubs and had the ability to repeat textbook ‘symptoms’ back to me makes her a doctor. I would never recommend her to anyone and feel bad for anyone who has to be her patient. To end on a positive note, you get in fast and this is a very clean facility that offers many services. (but don’t go here if you want quality care)

I have been here a few times for various sore throats, anything quick. However, I came in here on Tuesday for a knee injury that happened 6 months ago. (I just hadn’t had time to get it checked, whoops). I had Dr. Eng (I don’t know the spelling). She could not have been nicer. She went above and beyond her job duties to help me out and get me an emergency appointment with an ortho doctor. I got my X-​rays done there and the xray technologist was so professional and kind. I had alway just had average care there for strep tests and colds. However, this time was exceptional! Thank you so much Dr. Eng for the professional, very helpful visit.

This is for the new ABINGTON HEALTH EXPRESS!
Waited an hour feeling awful and there was no other patients waiting. Paid my co-​pay to be told «Wait it out for a few weeks or I can give you an antibiotic like the rest of the world and you can get a yeast infection» Are you kidding me??? What kind of doctor says that? I would NOT recommend this place to anyone ever!

There’s no difference between this and a cvs walk in clinic… I’d go somewhere else if I were you.

Had a great experience here. Went after getting recommended by my boyfriend, who also has a great experience here. Was in and out in about half hour, if that. The next day, I had a question and I called them to speak to a doctor. A doctor called me back within 10 minutes and answered my questions. Overall, every person I interacted with at this place was super nice and professional. Great place right down the road when your in a bind and can’t make an appointment with your PCP.

Great medical choice for off hours or when you’re not able to see your own physician. Brought my daughter in over weekend for a splinter in her foot. Was right in and out and great to not spend our weekend day waiting for an appointment then in a doctors office waiting room… Or having to wait until Monday for appointment. Also love that all the doctors are board certified ER physicians. Our copay was our regular office copay which was great.
My husband was so impressed he later went back for his cold and he never goes to the doctors!

Reception was decent and the wait time was fantastic. The paramedic who took my vitals was thorough and nice but the doctor (Simon Roy) was HORRIBLE! He spent no longer than a minute with me (no exaggeration) and gave me four prescriptions. He briefly explained the four prescriptions to me out in the waiting area in front of other patients. I walked away more confused than when I went in and I still don’t feel better,

Went to Health Express after suffering through a lingering illness while traveling, and decided I wanted to take care of it before I got home. Called ahead and was advised to come on in.
Was processed immediately and seen a by very competent staff, including the doctor. The process was very fast and pleasant — my wife and kids enjoyed waiting in the lobby, watching the Rose Bowl on a big flatscreen, while sitting next to the fireplace (albeit an artificial one but still nice to sit by).
The quality and experience was night and day from being at the local ER (and the doc who saw me was previously an ER doc there at South Shore Hospital). Highly recommended.

Stay away from here! I brought my 10 year old son in at 3:45 pm on a Saturday & they were closing at 4pm. They turned him away. Turns out he had a broken bone not that they cared. If they need to leave right at 4pm they should change their hours to reflect that. If you advertise you are open until 4pm then you should be taking patients until 4pm. They clearly have no compassion at all even for a child. They are all business & have their eye on the clock. That is not what I look for in a physician. My son left crying that he couldn’t be seen. I will never ever go back.

Went on Sunday, staff was nice. I visited the weymouth location on 53. I was in and out very quickly and received a prescription for Poison ivy. After being on the medicine for three days, still very itchy, uncomfortable and swollen I decided to call back to see if they had any recommendations or if I should be prescribed something else. Receptionist answered and told me I could come back in and be reevaluated (pay another copay). And see another doctor about my «condition». I said that’s dumb if the doctor is sure about his diagnosis it shouldn’t be difficult to figure out what’s going on and if I need to be taking a different prescription. The receptionist told me I could speak to the doctor but he would also just tell me to come back in. So I told her no thanks and I would call my primary care office since Health Express obviously couldn’t help me.
Went to my primary care. They told me health express did prescribe me the right medication but the dosage was all wrong. Health express put me on 40 mg for 4 days. My primary care at ssmc said I need to start at 60 mg a day for four days and then work down to 50 for two days, 40 for two days and so on until the pills run out.
Looks like for now on I will drive the extra 15 mins to my primary care instead of wasting time and money at Health Express that’s right down the street.

I went in on a Sunday with my toddler who woke up with a cough and ear pain. Front desk staff was very sweet. I wasn’t sure about bringing in my daughter as she’s so young but she reassured me that they saw patients of all ages. Wasn’t a long wait at all until we were put in a room and only a bit longer after that a doctor came in. Waiting room is really really nice though, felt like a hotel lobby.
I don’t remember the doctor’s name unfortunately but he was really nice, checked all her vitals and found she had double ear infections. He called in her prescription and we headed over to pick it up. It was seriously in and out, which is exactly what I was hoping for because anyone with a toddler knows a long wait when they’re sick is painful for both of you.
Was also happy to be able to start her on her meds a day earlier than if I’d waited for her primary care and also was able to avoid the ER which was unnecessary– but on a Sunday there’s no real options. Am really happy with the overall experience, would visit again or recommend to a friend in a heartbeat.

The dr in the plymouth office could not have been anymore useless. His comment was «I don’t know what to tell you» and then went to computer to look ideas up online… try a different dr is what he said… again useless

I am new to the area and due to an accounting/​clerical error for a bit without health insurance. They carefully did only what I asked and what I needed them to do. I needed wounds cleaned and a tetanus shot. The price for their excellent care was very reasonable.

Every member of our family has visited Health Express at least once. We have always been seen quickly by friendly, competent professionals. The diagnosis has always been spot on. I cannot say enough good things about this operation. We are lucky to have it.

After reading what others say I’d assume I caught them on a bad day, but I had to go twice so…
Disorganized, unprofessional, won’t go back…
PART I
I called express care because my new employer, several all hours away, needed a TB test done. I needed to have it administered and then read 2 days later, and have the results faxed to my employer. Since health express is a mile for my house, this seemed like a better option despite the fact I would have to pay for it out of pocket. I was assured on the phone this was no problem.
I got there, and the facility was brand new, and everything clean. Hence the 2 stars. The front desk help was inappropriately dressed, and was too distracted by her text messages clearly visible on the front desk surface to manage the empty office, given the disgusting show blaring on the TV set with swarms of insects and animal attacks as a primary feature. NOT what I want to see at a Dr. office.
I filled out paperwork and explained what I needed, and was told there was no problem. I then had to pay. When I was handed my receipt it just had a dollar amount, no service listed. I said I needed a receipt with the amount and service listed for tax deductions. The girl did not seem to understand what I wanted, but said I would get one after.
Then I’m in a exam room, and my vitals are being taken. I have no idea why. The blood pressure machine doesn’t work but the technician insists on continuing to try. I said it wasn’t necessary, explaining why I was there again, but he insisted until finally asking me what it usually was. He then went to ask a dr if they needed to check me before the test. Check what???
Nope I’m good, and what should have taken 5 minutes now happens. Lovely. The technician was at least pleasant. I walk out to reception to wait for this «discharge paperwork» where my service and dollar amount will be united on one piece of paper. Said receptionist looks at me expectantly and I return her expectant look, before saying «you told me you would have discharge paperwork for me with the dollar amount and service» «oh» She says, and turns to yell for the technician who did the test. Between the two of them they still cannot give me a «services rendered» receipt, and 45 min later, I walk out having given up on that.
PART II
After this, I am THRILLED to have to go back and have this test read, but it’s already paid for so off I go. This time there is an appropriately dressed, nice woman at reception, and nothing on the tv that makes me want to throw up. Good start, the owners daughter must be taking the day off. I explain why I’m there and the woman knows exactly what I mean and asks me to have a seat. I preemptively write down all the fax information for my TB test results, since my arm has not turned purple I am reasonably confident this will take but a moment. Again, back to the exam room, this time I refuse the vitals, it’s getting a bit ridiculous, each time I explain why I’m there takes longer than it would to read the results. And then… I wait… and wait. And wait.
Finally the dr comes in, thinking I had some other test done. No, I explain, holding out my arm. He looks at it, and turns to walk out. «Wait» I said and hand him the written out fax info. «What’s this?» He says. I explain where the test results need to go. He looks annoyed and tells me «can’t you just send them yourself?» No, I explain, I am working for a hospital and they asked to receive the records from a medical office if I did not make the trip to their facility to have the test done there. «We’ll we don’t do that.» He says. Now I’M a bit more than annoyed, explaining I had called his office initially and was told they DID in fact do that” with an actual sigh, he practically ripped the paper out of my hand and said «fine» and left without another word. RUDE!!! Over a FAX??? There’s no excuse for treating a patient like that, and it’s not like they were too busy, I’ve seen funeral homes doing a brisker business.
My regular Dr. Is in Boston, I thought I’d save myself the hassle of driving into the city. Guess I got a whole OTHER hassle. Now I get to call and see if my employer ever got my test results…

Way less painful than the er at South Shore Hospital.
Our primary is in Boston, with limited saturday hours, so when something came up on the weekend that needed care, we tried Health Express. We were greeted immediately, as soon as I finished the paperwork we were seen by the nurse and doctor. Sure the nurse seemed a little out of date, and the doctor was hilariously over familiar with us, but the overall care was amazing. We walked out quicker than expected with the right diagnosis, a script was sent to our pharmacy and we were on the mend. At the follow up appointment with our regular primary, he had all the paperwork from Health Express with test results.
I’d feel safe taking my family here for any off hours emergency rather than sit at South Shore Hospital.

Docs here actually care. They even call you back a day or two after your visit just to check up on you. They are well staffed so pretty much a little to no wait time even for walk-​ins. The place is so clean big AL would eat a steak off the floor. Docs are attentive and actually listen to your complaint instead of just signing a script and kicking you loose thinking to yourself wtf just happened. The front desk staff are great as well, woman i had couldn’t have been more nice and caring. so much better than waiting in a local ER