Costco Wholesale

Closest Costco to us in the Poconos. always been a fan of Costco. Clean big and organized
Always get rotisserie chicken and for some reason I’m obsessed with their wrap !
The only thing to complain is the unorganized line… they have rows of cashiers but it all comes together in the middle so it is very scattered
And food court mmmm cheap good pizza and cheap soda and ice cream! Yum :)

If I could give it «O» I happily would. I know they want to see your card, but it was cold, I had gloves on, and could not get it out and push the cart. The b — -ch at the door, pushed my cart into me chasing me, and then the «manager» who had the brains of a flea came after me. I explained about «assault and battery» and threatened to call the police. There has to be a better and easier way to shop. There are better Costcos but not as close.

This is one of the best Costcos I have been too. It’s been open almost 20 years and always has a good stock at great prices. The staff is real helpful and some have been here since the beginning.
They now sell gas. Prices are always cheapest. Be aware, like the warehouse, it’s Amex or debit only.

My rating is not based of the costco itself but of the tire center. The tire center has great deals and overall is the best way to go in my opinion. Now with that said the fact that when I made a 600+ dollar purchase and was told that it take no more then 2 hours and I was ok with that. Only issue is when I came back 2 hours later not only did have another additional hour but the reason (I was giving) was because they had an appointment that had to be handled first before my vehicle. Later I walked and over heard them say that the mechanics was slacking and they was understaffed. It is very inconsiderate and gave me a inconvenience to wait extra because the staff could not complete the task and say that it was because they had other car ahead of mine. But like I said the prices are great and for the most part they are good with customer service. My only suggestion would to bring mechanics that can properly Manage and keep up with the volume of vehicles that come in. That should not be a hard task since only members get to go here.

Went to Costco with two young kids because wife who is a member is in the hospital. I was trying to exchange a loaf of bread that got moldy in only 3 days! The bread was bought by my mother who is also a member who was trying to help me out. At the customer service counter I spoke to a gentleman who appeared to be in training an d asked another female rep for assistance. This woman was so nasty right off the bat. I explained that the Kirkland bread was moldy and she kept asking for my membership card. I told her that it was purchased by my mother who is a member and she said she couldn’t help me. Not once did she or anyone else apologize for selling defective bread. I asked to speak to a manger who came over right away and told them to let me exchange the bread so i walked to the rear of the store with the kids and picked another package of the same type. Of course the kids wanted a hot dog on the way out so I bought them each one and we sat down. While eating the hotdogs the gentleman from customer service came over and took my bread, gave me approximately $ 4 and said I could not have the bread because I’m not a member!!! WTF! By the way there is a giant sign in the eating area that says no hassle returns. If you have a choice got to another Costco. PS I had a similar rancid pork experience as Frank C who also posted a review on this page. I gave one extra star because the manager tried to do the right thing but his employees need training.

First, this is a review of the gas station only — I’ll review the warehouse later.
The station has the best prices around. They only take credit cards or debit cards — no cash — so you better have the right plastic of you’ll be disappointed. They don’t charge more for using a credit card either — that’s cool. My estimate is that they are 10 cents or more less expensive than either the best «no name» or the best «name brand» vendors. But, their gas is rated highly in
(good web site to check, by the way) so the low price comes with confidence.
The attendants work very hard but because of the good price, the lines can be long. However, they hand you back your credit card instead of leaving it hanging in the pump. I really like that.
They only have regular (87 octane) and high test (93 octane). Essentially all you need but if you are used to 89 octane or 91 octane, alternate your fill ups between 87 and 93 and you’ll be in the ball park.
Good prices. High quality gasoline. No extra charge for credit cards. Lines can be long.
Recommended

The best value I have found is the mocha latte. For the most part costco has much better service than your traditional big box warehouse stores. Here the folks that provide samples are awesome. My kids are often looking for the chip without the dip and they always hand them one with a smile.
This is a smaller store than the one in Hanover — it’s organized well, has enough product and usually has great pre made food.
I love their food court too! We often call ahead for pizza so by the time we are done the pie is ready to go!

This is a conveniently located Costco. The staff has always been helpful.
They sell gas. The lines for gas can be very long. You must use Amex or a debit card to pay. I recently read that Costco is no longer going to be associated with Amex and will only take Visa. i do not know the date, but be aware they will no longer take Amex at some point in the future.
There is a tire center. I never used the tire center so I cannot comment on it.
I have had to return some items. Even at Christmas time, the return line went quick.
They do not sell alcohol.
The store is always clean.

I went to the tire center this week for winter tires. Parking for the tire center was clearly marked as reserved — nice! I had an appointment, which I highly recommend. The manager (Joshua) welcomed me and he processed my order for a 10 am appointment. I then went shopping in the warehouse –nothing special. I returned at 11 am and the work was complete. I am very happy with the service, and the price.
NB In an Oct 22 review, Charlie B reports that installation is free. This is incorrect. Costco charges $ 56 for mounting and balancing i.e. $ 14 per tire. IMO this is less than its competitors.

I have given out no single star ratings previously, but in this case it’s appropriate. My review is re the Costco Tire Center at Wharton, NJ. On Sunday I went there to have my tires/​wheels balanced and rotated. I had bought my Michelin tires there so Costco handles these services without charge. And to be fair I must say I have been very pleased with their services in the past.
However, on this visit I experienced less than satisfactory service. I arrived just after they opened on Sunday morning. First, their printer wasn’t working, taking far too long, if at all, to print out work orders. So early arriving customers backed up quickly. The clerks at the counter tried to process customers, but without work orders printing out, they were facing a losing battle.
Their basic customer service procedures needed work. One issue I had was a slow leak in one tire, and I told the check-​in person about it. When the work was finished I asked him what they had found re the leak, and he had no idea. He should have been able to tell me what they had found and what they had done to correct it.
They just seemed overwhelmed and lost. When I went into the main store, I found a manager and reported these problems to him. He said they were without a manager for that department and understood my «pain.»
Three days later I drove the vehicle at highway speeds for the first time since I had had the wheel work done and noticed a very apparent shimmy in the steering wheel. So back to Costco I went to have the problem resolved.
They found «one wheel out of balance and corrected it», but the counter person couldn’t tell me anything more, i.e., not even which wheel. Then when we got in the car, we found dirt/​grease on the driver’s door and the steering wheel.
At that point I was tired of the entire experience and just drove home. But this is not the kind of service I expect at a Costco tire center where all they do is work on tires. I expect efficient and correct service the first time, and I certainly don’t expect to have to clean my car’s interior before we can drive it.
In general I think Costco is a great operation, but this tire center needs immediate attention and adult supervision.

Excellent customer service, terrific prices and large selection. They also treat their employees very well, the kind of business I want to support. Not to mention their little restaurant inside has yummy pizza. Best return policy out there.

I got some muffins here for an event at a school and they were delicious it also had great prices and an extended variety. I also enjoyed the free samples allowing me to try things I would’ve never bought. Costco is definitely a great place for all shoppers

Large, clean, organized, and lots of great samples. We went at 5pm on MLK Day, and it was not crowded at all. Easy on, off of the highway which was what we hoped for! Wish we had not filled the gas tank already, because the gas prices were low. As always when shopping at a Costco, went in for a few things and left with a cart-​full.

Hey! Just to let everyone know, that as of last year they now have fuel, and the lines seem to be a lot less. Raised my review of this Costco up a star to 4. That is pretty good in my books!

Just had central air conditioning installed… yes, you heard me… from Costco yesterday! On my way our of the store 2 weeks ago, I saw the kiosk for heating/​cooling through Costco. My husband had already received two price quotes and had set up an installation (several weeks out) with another company. He actually laughed at me for thinking that Costco would have a/​c installation. I called the 800 number last Friday, and by Tuesday a rep came out to give us a price, which was comparable to what we were goi g to get, but for a top of the line unit! Booked it right there and then for two days later.
The installers were wonderful… professional and very personable as well.
I would highly recommend them in a second! A pleasure to do business with them!

Disappointed with their customer service.
My son who is a member of Costco bought meat on Friday that was putrid by Monday (yes it was refrigerated). I volunteered to return it for him and had his membership card, receipt and the credit card it was purchased on.
The store had no problem with returning the stinking mass of putrid pork. They were very beside themselves that I was not a member and dared to come to their store to return defective/​putrid meat !
The young lady at the return counter wanted the bar code for the meat purchased. When I unsealed the bag, she almost vomited from the smell of the putrid rotting meat. She offered me hand sanitizer and decided she was not going into the bag to get the tag.
They were sure to tell me several times that they were making an unusual exception and would allow me to be provided a gift card for the item purchase price. They also let me know that there could not be a second instance my coming to their store regardless of the reason without being a member.
Not once did the manager or person at the return desk apologize for selling smelly, disgusting, putrid, rotting meat.
I let me son know that they will probably beat him about the head next time he is in their store since he violated their rules and give his membership card to me, so that I could return the putrid rotten meat that he purchased at their store.
I do not plan to return to Costco, I am sure there are other places to buy disgusting, putrid rotting meat ! Perhaps I will plan a trip to a refugee camp in the Somalia to find some.

Thank God for Costco!!! The Rockaway Mall used to be my hangout/​shopping outlet for until Costco came along. Just about everything seems to be available here; clothing, food, candy, fresh food, toys, office supplies. I love the quality and prices.
I look forward to my weekend trips to the store and when I’m running low on gas, I go straight to Costco. They have the best gas prices within the area. The aftermath of Sandy, they were the only gas station open in our area so they were a real life saver.
I would recommend all my friends to get a Costco membership. They have great deals, lifetime return policy on most goods, and 90-​day return policy on electronics. Their customer service is wonderful as well; especially when looking for cell phones.
Keep up the good work guys!

This Costco is definitely better managed than the other ones I’ve been to. The store is pretty neat and organized and there is enough staff on the floor to assist you in locating items when you’re in a rush.
Although Costco may not be the cheapest place to shop for everything, you do walk out ahead if you do your homework. I mostly buy non perishable items in bulk to save money and time. Toilet paper, Bounty, shampoo and body wash, trash bags & cleaning supplies come to mind.
The lines can be painfully long at this location on the weekends. However, whoever over sees the cashiers will call for help and more registers will open up shortly.
Another thing I wish they have is a gas station. But construction is underway!
As with all Costcos… AMEX, cash and debit cards only.

I’ve been going to this Costco for at least a dozen years. I used to really like it. Especially compared to the always chaotic East Hanover location. Well, I have since fallen out of like with this Costco location. I noticed a decline in service at the beginning of 2012. The lines have gotten longer, the shelves have become clumsily filled and often times pallets have made their way into the «traffic filled» isles.
While Costco can’t be blamed for what appears to be added foot traffic, but they can be blamed for A. having the worst configured area for lines to form and B, the slowness of either the cashier or the people checking receipts at the door. They just can’t keep up with the crowd swells and that is just not something that should happen at Costco. Costco normally runs efficiently, but less and less in Wharton.
The other area that needs fixing is the «food court». While I am being generous using that term, it’s what they call it so I’m using it. The tables are often very unclean. The staff members are nowhere to be found as far as wiping down the tables and tidying up the eating area. While I understand they want to get to the next customer ASAP, the cashier doesn’t need to just about throw down your pizza onto the dirty, greasy counter. Being able to shop and grab something to eat is a really convenient thing to offer, but when it gets too dirty it just doesn’t seem very appealing. One last complaint, the vending machines over in eating area have taken my money on at least three occasions. When all you want is a bottle of water and you have to fight with the machine, it’s juts no fun.
Costco in Wharton needs to do something to rescue itself. It’s just not any fun to go there anymore.

This Costco is conveniently located right off I-​80. There isn’t a gas station here, so sadly you won’t be able to save a couple cents on gas. For you car people, they do sell tires and do provide service for that here. For the alcoholics, there is no liquor or wine!
You’re in luck. This Costco is exactly the same as every other Costco that you know and love. Same food, mostly the same brands, and the same cheap prices.
To my knowledge, this is the last Costco on I-​80W before hitting Pennsylvania. Whether or not that knowledge is useful to you, I don’t know.