Big 5 Sporting Goods

They marked item at one price when I checked out it was at a higher price. The price was clearly marked but when rang up more is was 25% more. I didn’t notice this until later. Went back trying to get the difference refunded. Got the run around and only offered store credit because I didn’t have the charge card it was originally charged on.
Crummy store more interested in proclaiming their store policies than providing value and good customer service. I’m not going back there so they lost a lot of future business. I have three kids under 10 years old.
From my experience beware of deceptive pricing practices at this store!

Terrible management that alienates the local community which makes up a considerable amount of it’s business
The Big 5 on Kipling has an oversized parking lot, which up until yesterday was used as an overflow lot for the residents at the adjacent apartment complex. The parking lot was never more than a third of the way full on it’s busiest days, however management has decided to start towing cars parked in the lot that aren’t shopping in the store. This has caused a large inconvenience to the people living in the apartment complex, as we now have to park 3 – 4 times farther when the apartment lots fill up.
It is their right to regulate who can park in their lot, however it is also my right to not shop there anymore. I used to shop there often for ammunition and camping gear, however I will not spend a single penny more with this store.

I needed to get out of the office for a few as I felt I was starting to lose it. I had to go to the bank that is in the same vicinity of Big 5 so I thought I would stop in just to check it out. It’s a small store, but they have quite a bit of stuff in such a small place. I wasn’t really looking for anything in particular, but I did notice that they have great deals on some items that will be awesome for the upcoming football season.
I think there was one other person in there at the same time as me. I have to say that the staff wasn’t being pushy or overbearing as some people can be. They were nice, said hello when I walked in asked once if I needed any help and then let me do my thing.
I always forget about this location and would much rather come here than another big «sporting» store that shall remain nameless. It’s clean, laid out well, and they have a great staff. Well done Big 5, well done.

Big 5 Sporting Goods deserves their big 5 star review. They had an item on sale until Saturday. It was heavily discounted, and as you can imagine, a lot of their locations were sold out. I called about 6 stores before this one said they had the item in stock. So I requested that they hold it for me so I could get it before they closed. I went down there while it was snowing and generally crummy out.
When I got there, the three employees were waiting for me. They were all very friendly. The woman whom I spoke to on the phone admitted that she made a mistake. This store was also sold out of the item I wanted. The employees had set out a few similar items for me to look at when I got there. They had another item that was similar, but more expensive. The manager said that because they made a mistake, they would discount the better and more expensive model to bring it down to the price I was looking for. I appreciate that they accommodated me, and without my asking for anything extra!
This was my first visit to Big 5 Sporting Goods. I can tell you that if I need an item they carry, I will definitely look and stop here first. Their great customer service has won me over!