JCPenney

My little brother and little cousin decided to sit down where the clothes were placed, to wait for my uncke to try on suits. They had moved the items; nothing was damaged. Afterwards, an associate in Men’s (near the suits section) names Andy (Male; Ethiopian) approached my underage brother and cousin (who are 15, 7 respectively) and scream at them to get off. My brother had apologized, got up with my cousin and left. Considering my brother actually apologized and left peacefully should be enough for Andy; however, he kept going on screaming, shouting, and asking rudely for us to pay. I was enraged and infuriated that one of your associates would pick on underage children (my brother and cousin) so I stepped in. This associate Andy was very rude to me as well. His actions showed that he clearly did not care about the customerS. I believe this was an abuse of «power» as he worked there. Right After the incident, I attempted to contact a store manager to no avail. I contacted customer service through a phone number I found online and they advised me to wait ¾ days for a call back from a Store manager. It’s 1÷6÷15 (7 days after the intial incident) and I still haven’t gotten a call back from the store manager regarding this issue. I even attempted to call the store on 1÷6÷15 at 301−929−5100 to speak to the store manager but nobody answered. At this point, I had to actually walk in the store (1÷6÷15) to ask for his/​her name. This is truly unprofessional as it shows not only does the associate doesn’t care about the customers, but neither does the store manager. I have been a JCPennys customers for years. I don’t mind paying a little more $$ to Macy’s just to be treated with the respect and dignity my family and I deserve.

Tried to telephone the Men’s Dept., the Operator and several other extensions tonight at this Veirs Mill JC Penney location; but, the phone just rang and rang. It was answered once, but they immediately disconnected. Similar experience same evening at the Columbia, MD location, but at that store the Operator eventually answered. Good products but because of this I’m picking up a half dozen suits at another chain tomorrow. Was merely trying to check for my size but almost impossible to reach a human.

My review of this JcPenney location is for the Portrait Studio. I wanted to get a professional photograph taken and had been procrastinating for a while. While looking on Groupon I stumbled upon a deal for $ 25.99, which included a high resolution digital image and 8 sheets of photos ranging in various sizes. My appointment was at 3:40 and I think I arrived right at 3:52 pm ish (Yeah yeah I know lol). I was greeted by Susan who checked me in. Of course standard procedures for redeeming the Groupon were followed. My signal was bad, as the Portrait Studio is located in the basement, however I was able to connect to the store wifi.
I choose my background (I recommend a grey background for professional head shots) and waited for around 15 – 20 mins, they have a dressing room and mirror if you need to change outfits or get your hair and make up together. I think the photo shoot went really well. Susan was my photographer and was very easy to work with. She also let me change my top too. After the shoot my images loaded on the screen and I was able to select the ones I wanted. The checkout process was seamless and easy. I was very satisfied with the photos too.
My digital image was emailed to me about 2 hours or less after my photo session along with all the photos that were taken. The digital image was very easy to download and save to my desktop. I will have to come back and pick up the actual photo sheets, which will be ready in about a week. I give my experience at the Portrait Studio a four. Overall, the ease and availability of scheduling my session was great and I love my pics, but the wait time brought the rating down just one star. I would definitely come back in the future even if I didn’t have a Groupon because they Portrait studio always has promotions and coupons. I highly recommend for a nice and affordable photography session.

JCPenney Portrait Studio review: session started on time. The photographer was very professional and friendly. Took business professional photos and changed outfits a couple of times to get the best shots.
Only took about 15 – 20 minutes. You get to choose your best photos on a computer. I highly recommend if you want a good photo shoot for an affordable price!

Had to return an item that I bought online and they sent me the wrong size. OMG this place is awful, only I register opened on both floors with huge lines. Waited in 30 minutes in line to just exchange the item to get «you have to go to Customer service upstairs». Went upstairs and no one was there. I had to track down someone just to exchange shoes that they had sent the wrong size. This place is stuck in a time warp.

The portrait studio is great and the Sephora is great. However, I made the mistake of getting mixed up in this store on Black Friday, the day my photos were ready.
After a nasty exchange with a sales associate who walked up to me offering unneeded, misguided advice, I was unable to reach a manager — or anyone else — by phone, ever. After calling for a couple of months I gave up. I did speak to the corporate office who apologized and said someone from the Wheaton store would call me to follow up, but that never happened.

I am not one to complain about a business or make a fuss over small things but OMG this place is a disaster. The inefficiency of the staff is astonishing. The pictures themselves took no more than 10 minutes but after that it took 40 minutes to view the pictures and once we picked the pictures we wanted it was an additional 20 minutes. Now I don’t know if they were short staffed or just normally inefficient. People were coming in and leaving before other people who have been waiting and it was causing a big issue, people were having to wait even though they were their first. Look the photographers were great it just all went downhill after that.

This review is for the Sephora inside the JC Penny…
I came here a few days ago to pick up my Sephora birthday gift. The lady working the counter acted like she didn’t want to help me. Maybe I wasn’t pretty enough, who knows. .but she was rude. She totally ignored my mom who needed help looking for an item. Rude people here. It was a black lady. I will not be returning. I’ll take my business to the Montgomery mall location. You suck Sephora at JC Penny!

I really despise this JC Penney location, but it was the closest one near me in an emergency. If I had time, I would have visited a different department store (see Macy’s, Nordstrom). Where do I start?
The purpose of my visit was to buy my stepson slacks and a tie. When I arrived, I went to the men’s section, and not one representative was in sight. It took 20 minutes for someone to assist me. When he did arrive, I told him that the slacks that I needed were not on the floor, and the last pair was on the mannequin. The representative told me that he needed help to remove the slacks from the mannequin (no problem).
When help did arrive, I was greeted with an attitude, no greeting – actually, I felt invisible. I was treated this way by the supervisor, Melissa. She told her employee to remove the slacks from the mannequin, and she left without a word. When I said, «thank you,» I still didn’t get a response.
I ended up purchasing the slacks and tie, but I will not forget this experience at this particular JC Penney. Going forward, I will make sure to go out of my way not to patronize the JC Penney at Wheaton Mall.

This review is for the portrait studio. The staff was courteous and extremely helpful but the photographer was a jerk. He acted as if he was doing you a favor in taking your picture. I know it is an affordable studio but that shouldn’t mean he should act like that. The pictures were okay but I just don’t think I will be coming back to this portrait studio. I will probably try another location.

Just left the JCPenney at Wheaton Mall and I must say it was pleasant. It was clean, organized and I had a coupon!!! Yay! Even though Prince George’s is closer I didn’t care because this Jcp is my favorite.

Not the greatest JC Penny I’ve ever been in. The place always seems to be crazy with stuff and people everywhere!
I went in to find a pair of men’s pajamas and the signage was not clear on what was on sale and what was not. As there were so many different products all over the area. There were also no representatives anywhere to be found to ask a question.
When going to checkout there were two cashiers but they moved slower than molasses. I lived a long time in the south I understand moving slow, but these two had them beat and during the Holidays! Oh well, I made it out but probably won’t test my chances again!

Was given a coat from here for Christmas. It was too tight and was so thin for a winter coat at its price range of $ 100. I returned it but received no cash and the money was sent back to the gift givers card. This store is terrible.

This review is primarily for the Portrait Studio. It’s great! My wife was totally blown away by the professionalism of the photographer. He was AMAZING with our 3 year old; got him to smile and laugh non-​stop and posed him in some great poses. We had about 12 excellent photo shots to chose from! As for the buying process, it’s pretty standard; the sales staff are ok (though the place can get crazy busy before the holidays).
That being said, it’s kind of strange b/​c the Portrait Studio keeps longer hours than the store, so if you’re there before the store opens, be prepared to call the portrait studio and have them come meet you and escort you.
Also, note that you can go onto jcp portrait’s website to make an appointment; and they almost always have coupons on there, so check those out before you go!
As for the store in general, it’s ok… has the normal JC Penny merchandise, but it’s a little run-​down and is on three different levels and is a bit large and confusing.

Terrible, in the women’s shoe department, an employee trying to buy shoes makes at least 3 customers including myself wait more than 15 min. After 15 I stopped counting, so she can buy a stack of shoes, are u freaking kidding?! I had somewhere to go, things to do and this store had the shoes I looked for for two days. I can’t with her.

This JC Penney has been totally remodeled and has an excellent home goods department. Not only are the prices excellent, but you can usually an additional 10−20% off coupon (either pull it up on your smartphone or print it at home from the website). Twice I had somebody come up to ask me if I needed assistance which was really unexpected. I was really impressed by the selection in the home goods department and found from excellent deals — better than you’d find at a Bed Bath and Beyond.

I am so disappointed in Penney’s and this store particularly. I have gone in three times in the last year, shopped for at least a hundred dollars in merchandise, and then either couldn’t locate a checkout county that had anyone manning it, or, such as tonight, ran into insults and rudeness when I did try to check out. Tonight I got so upset I tore up my Penney’s credit card. At a main entrance downstairs there was one person at the checkout. I waited for twenty minutes while he helped a customer with a credit card application (didn’t stores used to have departments to handle that?). While i waited, a long time grew on the other side of the counter. After about thirty minutes, the checkout guy started to help one of the people in the OTHER LINE who had not even been there when I arrived. When I called out, the guy looked around and said — the line is on this side. I demanded to talk to his manager. He began raising his voice and changed his story to «I told you to bring your stuff to this side.» I was so angered at that point, I didn’t want the damn merchandise. I tore up my card, threw it in his trash, and left — frankly, never to shop again at a Penney’s store.

Well… why dont we start with the good.
— New and clean layouts
–Decent pricing
— A few new clothing lines that will satisfy the fashionista within me.
the Bad
— I had to search far and wide for a sales rep, and sometimes I could not find them at all. I was wondering «Where are the employees, is this store running it self?»
— Not enough cashiers, the lines become overwhelming because the check out stations are not organized. The stations are bulit to have 4 cashiers, but they only had 1 or 2 on the days I went, which were somewhat busy days.
–The customer service should be seperate from check out, I could not find a sales rep that was free to assist me with simple price check… instead I had to wait in a long line for that service. I think it would be a better experience if both check out and customer service are seperated. (Please keep in mind I did not bother to explore the whole store so there may be a customer service section that I am unaware of)
–I agree with other reviewers that there needs to be price check machines because waiting in a long line to figure out sales prices is not fun. (there were one or two items I found without tags)
I am not completely disappointed in this JCP and I will shop there again.
I’ve only purchase clothes and kitchen appliances from this store, both items held up nicely.

They handled the madness of Black Friday in a calm, cool, and collected manner… and I got a great deal on Bali and Maidenform bras and $ 5.88 mock turtlenecks to prove it! I was in and out in under 20 minutes including the madness of finding parking! Good signage made it really easy for me to find my bargains in a hurry on that Black day. Good deals on good quality stuff, and very friendly staff. This is the closest JC Penney to DC, which means I’ll soon be moving into their parking lot. Look for me there. I’ll be in a Subaru.
PS: Se habla Español

Snazzy new look, snazzy new prices. I shop elswhere for my cardigans now.
*sigh*