Miroballi Shoes

This USED TO BE my favorite shoe store, but after today, I’m not sure I’ll ever return. I don’t know who runs this store or who owns it. but if you really care about your business, listen up.
I was just in there after my dermatologist appointment upstairs. Every month, I visit my doctor and go downstairs to treat myself to a little shoe shopping. I consider myself a very good customer. Over the winter season I purchased THREE pairs of boots, each pair costing about $ 150-​$ 200 each. It’s not like I’m one of those people that wastes your time. I’m an actual customer. Not someone that comes in and wastes your time playing dress up.
So I visit the shop about 4:30. and I see three women who appear to be «working». One is a younger girl with dark hair, tall, helping someone. Two are much, much older, seated and admiring some mass-​produced jewelry in trays. It took about 5 minutes for anyone to even say HI to me, much less ask if I need help. I think that’s a long time, considering the size of the store.
After the girl came over to help me, we walked around the store a little and I told her I didn’t know what size shoe I wore, because I lost 85 lbs. I was wearing Danskos and the older women in white seated nearby lifts her head and says, «Yeah. danskos. about 2 seasons ago.» I said, «no. I bought these here. LAST summer.» Then the older woman in white lifted her head, scrunched her nose and shook her head back and forth at the sales girl.
I don’t know what just transpired. but it made me feel like two cents. I felt insulted. I felt like I was 1.) Judged for the age of my shoes (which are barely a season old) and then 2) accused of lying about it with a smug little head shake from the big shot jewelry buyer on the couch. I don’t know what she was doing that was sooo important, but whatever it was, it’s not an excuse to ignore and insult your customers. Furthermore, what season my shoes were has nothing to do with my shoe size.
Regardless of the age of my shoes, or when I bought them, I can tell you this much: I bought them in three colors and I purchased them all at Miroballi. Something I’m not doing again this season, when I purchase my new Dansko sandals.

I am 45, and chemotherapy has left me with tendon damage and nerve damage in my feet. I love beautiful shoes, but now they just hurt. Shopping for shoes has become tremendously discouraging, everything hurts. I can only wear heels, and they must be soft enough to not irritate my damaged nerves.
I decided to take a chance on Miroballi shoes, despite some reviews complaining about the service (I am desperate for attractive shoes). It does not have the selection of a department store, but every shoe in the store is made to be comfortable. I found several pairs of pretty and comfortable shoes, and the service I received was excellent. It was a busy day, and I did not see any customers who appeared to be neglected.
The shoes are pricey, but they are comparable to other retailers for the same shoes. I have bought so many pairs of less expensive shoes over the last year and a half, and find myself not being able to wear any of them for more than about a half hour, before I am wishing for my high heeled, squishy flip flops. They stock several brands that are not found in any run of the mill shoe store. If you want a wide range of high quality, comfortable shoes, Miroballi is worth a visit.

Excellent service and a good selection of shoes. Found some great deals along with a cute pair of FLY London shoes.

I have to agree with the other reviewer. I have shopped here previously but the only time I could get waited on was when I was the only person in the store.
Yesterday there were 2 elderly ladies who were trying on every shoe in the store within one size of what they thought they wore. I finally got to try the shoes I had been walking around with and one box only had one shoe in it. I pointed this out to the salesman and he told me the other one was the one on display. I could not even get my foot into the one on display. Who says they will size you?
I walked out empty handed.

I have friends who love to shop here. They have lots of Clark’s shoes, Dansko, Franco Saarto and a few of the higher end models.
I have gone into this store 3 times and never been waited on! There are always lots of ladies browsing, but why not ask me if I need help! Today I held a shoe in my hand and waited and waited and then left.
They had some big summer sale going on (good prices, an ok size selection), but I didn’t want those, I wanted the $ 80 shoes! There were 2 employees chatting and I didn’t want to say «excuse me» because I would have used my bitchy impatient voice.
So another sale lost. That’s 3 of them!
My friends love this place because they say the customer service is great and they will size you. Well, what about me?