Sprint Store

Skip this place and head a few miles north to Geneva and Main. You’ll get significantly more knowledgeable help and better service.
Ive had nothing but problems here, from employees who don’t know device compatibility trying to upsell incompatible products, to contract issues they cannot fix, to employees downright saying something cannot be done because it isn’t «corporate policy» and told to go to a non corporate location, as if third party retailers aren’t bound by the same policies.
For the latter, the kid didn’t even take a look at our account to tell me there was a better way to do what I wanted. I drove to the location on Geneva and Main where they knew what they were selling, how it worked, and how to help me. An added bonus? They saved me money. All because they were willing to hear me out.

STAY AWAY! Gregory is a lying, deceitful employee. He snuck a tablet onto our plan telling us it was free even after we told him multiple times that we already had iPads and we didn’t want a tablet at all. After finding out we were charged for the tablet AND paying a monthly rate they REFUSED to take the item back because it was opened and they didn’t want to be «red flagged.» But we didn’t open the package– GREGORY the sales rep did! Not us! We have never touched the thing because WE DIDN’T WANT IT. This branch should be shut down. What a complete load of BS. Any other company is better than this horrible place. Shame on you.

So I know at times we all feel like we’re in an abusive relationship witn Sprint. I have been with Sprimt nearly six years & the past two years have been a waking nightmare… Until I came to discover that 85% of my headaches originate from the call center… So I decided to go to a Sprint store & hopefully find a decent & intellident human being (which seemed nearly impossible). It must have been my lucky day (probably should have played the lottery) because Greg at this location was beyond fantastic. Hey Sprint, give a raise or something because if it weren’t for him I would be with T-​Mobile. Now, Ladies & Gentlemen, I highly recommend making an appointment before showing up, because these guys take the time to ensure complete satisfaction… otherwise, grow some patience.;) These guys get it. The name of the game is now customer retention.

Went in to switch from att. Jacob was awesome and made it very simple to switch. He was Very nice and helpful. I couldn’t have asked for a better customer service experience.

Terrible customer service.TERRIBLE.
On my first visit, which was on my lunch hour, I was working with two female sales reps, once of which decided to tell me that she had been crying in the back room because some man had cussed her out over the phone. The second female sale rep proceeded to come up the counter (I had already been waiting 20 minutes at this point since there was only a male sales rep on the floor) and proceeded to chitchat with the one that had just shared her sob story with me. They proceeded to chitchat (lunch hour, her desire for a Jamba Juice, how their days were going) and THEN I was attended to. Mind you, I wasn’t sitting far away, I wasn’t standing in line. I was at the counter right in front of both of them. After asking several times whether or not I was able to upgrade (which she could not tell me because she couldn’t figure out the answer by looking at my account on the computer) she proceeded to tell me that Sprint doesn’t do that anymore anyway and that the new option is to go without a contract but pay for your phone monthly. I thanked her for her time and left promptly as all I really wanted to know was whether I was due for an upgrade. My husband called Sprint that night and was told that I was in fact due for an upgrade and that I could go to any Sprint retail location to take care of it.
So for my second visit, I made the mistake of visiting this poorly run Sprint store again, as it is 10 – 15 minutes away from my work. It seemed to be my only option if I wanted to avoided a terrible wait at another location since I would need to go after 6pm. I was told that they don’t upgrade phones and that they have «subsidized» and that I would need to order my upgraded phone through the internet. Not believing a word he said, I immediately called customer service and they called the store to verify what I had just been told.
Apparently, a Sprint store is able to choose whether or not they work with customers that are due for an upgrade. And this store chooses not to. I will never recommend this location to anyone, ever. You could not PAY me to visit this location again. What a waste of my time and effort.