Verizon

I’ll never go to another verizon. Everyone here is so happy to help and actually tries to understand the problem. I had a problem with verizon that wasn’t even related to this store and they helped me way more than customer care or the store that was responsible. Keenan, Nick, and the GM of this store should all get a raise! I literally drive 30 miles away just to go to this store even though there is a verizon 5 minutes away from my house. Everyone here is so great! :)

I went in to get some help with my phone and I waited over 45 minutes before someone greeted me and signed me in. Once I was helped and returned home I had to call them again to get help over the phone because the service they provided did not fix my phone. Over the phone they said there was nothing they would be able to do. I went in for a simple switch of cell phones. I now have to carry both phones with me at all times because my phone calls are going to one phone and the text messages are going to the other, and I am not receiving all of my texts. When I go to respond to the text of one phone I then have to go to the other phone and respond. There response to this was to come in and the manager would look at the phone. The manager was the one who created this problem in the first place when I went in, and I do not trust him to look at my phone again. Worst experience in a cell phone store I have ever seen. Because of this experience I am hoping to switch cell phone companies. If I could give less than 1 star I would.

Up to this point, I had been a loyal AT&T customer. I think for about 6 years or so? Maybe 7. Before that, I was a loyal T-​Mobile customer.
Why did I make the move? To save money, and to get better reception/​service inside my own home. Did it suck to leave being grandfathered in to unlimited data? Yes. Am I really concerned about it? No.
Making the move to my boyfriend’s family plan will save me about $ 50 per month. Additionally, I was able to trade-​in my iPhone 4s for a brand new 5s, with no additional payment required.
Brenda at this location is amazingly helpful and courteous. She walked me through the options between the 5s and 5c, helped me back up my old phone and restore the new one, and got me a sweet deal on a case/​screen protector/​car charger combo.
As luck would have it, this Verizon location is the closest to my home, so I’ll be heading there for all of my Verizon needs!

I have been with Verizon for many many years. I personally dread going to buy a phone because I always feel like I am being pushed into something I do not feel like paying for. Today was not different. I brought my son in to purchase a replacement phone that he had broken. We had an upgrade available so we were ok. I only wanted to spend the price of the phone and that is it. Well, the salesperson who was very nice, used the salesperson approach on my son. She asked him without discussing it with me, would he like to pick out a case. He is all excited and of course, says sure. The only one that was shown to him was one that was $ 89. I was livid. I said while that was a nice case, we were only able to get the phone. The manager made a few good point and I can see my son was upset and ended up getting the case. I am pretty much done with Verizon for this reason and will probably do what I can to switch. Going to a Verizon store is like going to a used car dealership. It is a completely sleezy experience.
²⁄₇ Went into the store to share my experience. Told them I had called the corporate office (who handled it very well and said they would investigate) and would be calling BBB (Which I have done). I was hoping to get some satisfaction. I was offered 25% off of the case I bought. I think that would come out to $ 22. I wonder how much I would get if I won a case against them for false advertising. Hmm? Anyways, I contacted the FCC as well. I am sure this will keep their staff quite busy when they should be scamming other people.
²⁄₇ Contacted Apple to let them know the dissatisfaction I had with one of their customers.
²⁄₇ Spoke to Lifeproof, who makes the cases. I wanted to confirm what we were told about the product. They offer a total water protection program though Verizon. Apparently you cannot get this elsewhere. We were told this. However, we were also told you could drop the device. «waterproof, dust-​proof and shock-​proof» is what the company web-​site says. If it is all this «proof» then why do they not cover it. I also specifically asked if there had been claim. We were led to believe that the guarantee covered all that. I am not going to say we were told that cause there wa s a lot of discussion but my decision was based on the impression I got. Sales people do twist words so I am not 100% sure, but I guess if I would have spent a little more time on this, I may have not bought it right away or might have looked elsewhere for a competitive product/​offering.
To be continued.

I don’t own a cell phone because if I don’t want to talk to you, you aren’t going to be able to talk to me. What the hell happened to anonymity?

This was one of the better Verizon store experiences I have had.
— Get there early. I showed up around 9:30 and was helped right away. By the time I left there were 10 people in line.
— The staff was friendly and helpful, but there weren’t enough of them. I’m not sure what the host does — they don’t seem to be able to help customers?
— My salesperson was helpful and not pushy — a great combination.
— Never pay to transfer your contacts to your new phone. Your old phone almost certainly has the Back Up application, and you can do it that way for free. If you don’t know how, they should be able to help you at the store.
As always with Verizon, be proactive. They aren’t going to just offer you better deals, but they might be willing if you ask for it. Additional merchandise with a phone purchase, only a 1-​year contract instead of 2, etc.