This is the worst fireplace company I had to deal with. I bought a brand new fireplace from them which never worked since installation. I contacted them many times for repair, left voice messages, emails and I still have a broken fireplace. They do not have any service available to service broken units, they make you beg some other third party people for repairs. The sales person Edward Hoffer brought my problems to the attention of Dan Darche who never contacted me and I am still waiting for my unit to be repaired. They clearly do not care. I have finally contacted my lawyer to take care of this. Do not do any business with these people.