Terry’s Auto Body

This happened over a year ago, but I am still not happy with the service. As the result of a accident involving my front end, my car was brought there by my insurance company.
It took about two weeks when I got the call that it was «ready». I went to pick it up and decided that I would check under the hood just to make sure on a few things. I have a bit of automobile knowledge, so I know whats going on under the hood. The first thing I see is the radiator reservoir is empty. I went back and reported my findings to the receptionist who called a manager who sent a guy out to check it out. He saw the problem and got a gallon of antifreeze. I stood back and watched and the guy poured the antifreeze into the reservoir. As soon as he started pouring it in, it came pouring out the bottom. The guy turned to me and said that he need to get another gallon and would be right back. I stood there in amazement as the remainder of the antifreeze poured out the bottom of the radiator. I said,“hey buddy, I know it’s raining out, but look under the car”. He stuttered a bit and said that he was going to get the manager. He came out and was making up a bunch of BS about this guy was out and that guy was sick and it must have slipped through the cracks. (haha) well 3 days later and I got another call that the car was «ready». I picked it up and it seemed to be fine. The radiator level seemed to be okay from a visual observation. A week later, I went to lube express on Rt. 10. I love this place! During a routine inspection, the technician noticed that the antifreeze was pitch black. He said that according to my service records that they keep, I had my radiator flushed less the a year ago. I got out of my car and looked for myself. I told him about the accident and the replaced radiator. I am no idiot. They put in old used radiator fluid. Really… That is theft of service. Lube express flushed and replaced the antifreeze for $ 100 plus tax. The fluid is still the original color of the antifreeze a year later, but, the reservoir stained black. I was to disgusted to go back and even complain. After all, what is the chance of getting my $ 100 back. I still carry the receipt from Lube Express in my car in case I ever feel like stopping in to ask for my money back.

reviewing an auto body shop is inherently bad, because it means you needed an auto body shop. if you need one, though, terry’s is a good place to go.
they are a STARS shop, so you don’t get buried in paperwork and phone calls. i let my insurance company know i was going there, and everything else was done by the time i arrived for the estimate. similarly easy on completion — i paid the deductible and drove home.
there’s an enterprise rental car counter right there, so you can drop your dent and leave in some super-​sexy mazda 6 for the week.
my car was backed into by a much larger (SUV type) car, damanging the bumper cover, front quarter, and headlight. they did the repair with a blend on the quarter panel (instead of a full paint job, saving me days and money), and got the bumper cover (a plastic/​rubberized monster) replaced with a minimum of collateral damage to other parts. this could have been a much more expensive job, but terry’s finished it on budget, and best of all, a day earlier than promised. while i thought i’d get the car back two days early, they weren’t happy with the final blend, and spent a day re-​painting to make this right. there is a very high premium that i place on getting a job done right, and terry’s consistently meets that mark — this was our third car repair.