Chatters

I am a very lazy person that doesn’t like writing reviews. There comes that special occasion when a business is so epically suck-​ass that compels me to write one. Oh Chatters, you are that slip-​shod mess, you should be renamed Say What?!
First mistake is choosing to eat in a «restaurant» in a movie theater. I know it’s amateur, but boyfriend was in one of those «how about we try this» chirpy moods, and I was feeling tired so I was like wtf-​ever darling. We sat down and nobody came to check on us for 5 minutes. Some sour-​faced girl came over in a huff and snapped «are you ordering food?» in the most aloof way possible with no smile and zero eye contact. I wanted to walk right then, but boyfriend was like let’s wait and see. We both ordered burgers, because how can you fuck that up, right? Well you can.
Waitress arrived 20 (!) minutes after we ordered and brought the food over, and I cringed as her hair was dangling in my plate. I got the Buffalo Bleu cheese burger which sounded good but arrived a severely overcooked charcoal briquette (I ordered medium-​rare) on a stale bun with literally a few crumbles of blue cheese– not dressing, just crumbles– and celery? Gross. Buffalo sauce tasted like reconstituted ketchup, in case you were expecting Frank’s Hot Sauce. Boyfriend’s burger looked like it was sitting out for 10 minutes as cheese was solidified, and it arrived cold and similarly overcooked. I think any positive reviews for this place must be from people who work there or were paid.
Staff needs serious training on basic customer service and food handling. Be polite and professional, don’t curse in front of customers, don’t answer your phone while taking a customer’s order and keep your damn hair out of the food! Oh, and not everything is personal, just do your job.

My girlfriend and I arrived at this place a little before 9 p.m. on a Saturday night. It is in the movie complex in downtown White Plains and we had tickets for a 9:35 movie. It was very convenient and it was not busy when we arrived. There were five or six people at the bar and maybe one or two tables eating. Nevertheless, it took a few minutes before the surly waitress even came to our table. She barely greeted us, asked us if we were eating or drinking. When I told her we were eating and that we had a 9:35 movie and when I asked if that would be problem getting our food in time, she said it wouldn’t. She was unpleasant and seemed bothered at the prospect of serving anyone. My girlfriend order a buffalo burger with bleu cheese and I ordered sliders. My g/​f wanted the buffalo sauce for her burger on the side and we ordered it that way. When it was about 9:15 the waitress came over and said that the cook had mistakenly put the buffalo sauce on the burger already and that he had started to re-​cook another burger. So now I’m thinking we’re not going to make the movie and I’m also thinking my sliders will be sitting around while my g/f’s new burger was cooking. When the food was finally brought out, we had no napkins or silverware and had to ask for them. The sliders were overcooked (duh) as I’m sure they’d been sitting around. The buns on two of them were stale. My girlfriend’s burger was overcooked as well. When the waitress came back a few minutes later and asked how the food was, I told her the sliders were well done and not good. She hardly apologized. She asked if I was still going to eat them. I told her «yes» since it was too late to order anything else. I ate these tasteless hockey pucks and my girlfriend ate her burger too, but we will not go back there. Maybe the food was off that night, but the waitress with an attitude will not get a second chance. I would avoid this place before a movie and go to Five Guys.

This place has bad service, a terrible menu that seems to be right out of packages and microwaved. Even I can find better things to microwave then they have. We skipped it and chose a different place.

Great burger! I had the Buffalo blue cheese burger, asked for the buffalo sauce on the side, used it to dip my sweet potato fries put some on the burger as well. I was very apprehensive to eat here since it was pretty empty on a Tuesday afternoon. But, the service was pretty good, food came out with 30 minutes from the time we ordered. The other two people I was with were pleasantly surprised with the quality of the food.

Grab some burgers or dinner before or after a movie? Great in concept. Not-​so-​great in its execution.
On the surface, Chatters wants you to believe that it’s a «martini bar» with appetizers, sandwiches, salads and desserts. A «relaxed dining experience» with plasma screen TVs.
The few times we’ve gone there, after a longish wait, we’d order, only to find out they were out of whatever we ordered, our orders arrived tepid, and served to us by a waitress distracted by the conversation she was having on her Bluetooth. Only took us about 2 – 3 times of this routine before we realized this is what passes for customer service, and figured we’d let our money talk, by walking it to any of the numerous other eateries nearby before or after our trips to the movie theater.