Edible Arrangements

I received an edible arrangement today for my Birthday! It was perfect! not only that, but my Husband (coinsidence from previous review) went in to ask about what time more or less to expect it since he didn’t want us to wait all day for it. As it turns out they were there around 12:00 PM, perfect timing! I have always wanted one of these (not sure why I never just got one!), but anyway, I was thrilled. I also loved the fact that the delivery guy was smart enought to hide the arrangement on the side so I wouldn’t see it through the peep hole. haha! It tasted great, it looked great and the details were flawless. I loved the fake Birthday cake it came in and the balloon. Very cute.

I’ve been ordering from edible arrangements across the country for about 2 years now, and this location totally dropped the ball. i ordered a corporate thank you gift that needed to be sent out the same day or the next day at the very latest. i followed up with edible arrangements immediately after ordering (even though the website said i was still within same day delivery time) to ensure this would be possible to deliver by 5 — seeing as it was a business, and i was assured it was already being made and would make it out to the company before 5pm.
6 days later, the executive that originally asked to send the gift informed me that the recipient never received it.
??
i call to find out that it was not delivered — i guess someone tried to deliver it and failed somehow? no one called to tell me this? i didnt find out until a week later from the executive? out of the 20 times ive ordered with edible arrangements ive never had to follow up with them the next day, woops, i suppose this is partially my fault for having too much faith in my previous edible arrangement experiences. i was told that when items are undeliverable, customer service is supposed to call me. never got that phone call. there arent any notes in their records saying why it wasnt delivered, or why they didnt call me, or if they attempted to call me, or anything
at first the girl offered to waive the delivery fee, make a fresh one and to have it sent out tomorrow.
i was like … this needs to get there as soon as possible. im so embarrassed that it didnt make it — and so embarrassed for the upper level exec who had to say/​wonder «hey why havent you said anything about the gift i sent» to have the recipient say «what gift?»
after explaining how BAD this whole situation was, especially for me :/​, the girl talked to her manager and i dont know i guess they threw in 6 pieces of something extra i dont know. i guess that makes up for the lack of communication and the embarrassment? no, not really, but thanks for trying i suppose, after i threw a bit of a fit. elisha (sp?) was nice enough, and seemed sympathetic with my cause, and i wasnt trying to put fault on anyone really, i was trying to figure out what happened, why i wasnt called immediately, and why 6 days later still no call. i get mothers day is a busy weekend, but come on. i ordered three days before mothers day, i followed up with my order 10 minutes after i had placed it, their policy is to call within a day if something is undeliverable, theres really no excuse
I followed up with them at 5:30 today, was told i was just about to be called. delivery was successful, i guess this is a lesson to me to always follow up with my delivery orders
:(sad