Elements Massage

Went back to see Thom last night. He is, hands down, the best! He REALLY knows his shit. THS is the guy to go to for sports injury massage treatment. When I eventually get past these injuries, which I feel very close to after last night’s therapy session. We’ll see where I’m at after this initial soreness goes away. I had some bad ass knots that were deep in the muscle tissue, so he had to do some real work to get at them, but he did!
I’ll let you know about his general massage techniques. First visit is $ 20 off, but get on the Wellness Program for $ 30 off. You can suspend the monthly auto deductions for up to two months if you have to for any reason.
I have had nothing but the best and warmest customer service from every staff member I’ve encountered. What ever issues past Unilocalers have complained about seem to be resolved, at this location anyway. I have not been to the other.

Their whole business model is based on subscriptions, so you’ll be asked frequently to become a member. My schedule doesn’t allow me to schedule massages on a regular basis, so that’s not of interest to me.
My massage was adequate. Not spectacular, but not terrible, either. His track pants did make an annoying noise as he moved around the table, but I got over that.
My main issue was at check out. I had a $ 30 gift card that I won at a local event; the cashier couldn’t find «the code» and I waited awhile while she «made one up.»
Once we got past that, I had a gift card from some friends that I wanted to apply. That wouldn’t work because their system said it had already been redeemed (which it hadn’t). She thankfully did believe me and asked to swipe my card to put a hold on it until the next day when her manager could straighten it out.
I agreed and handed over my card. Oops! «The system» charged my card for the full amount. Now I’m annoyed. I advised that someone needed to call me the next day to confirm that everything was correct. Yes, the checkout process was now approaching the 10 minute mark. So much for the stress relief I had just received on the massage table…
The next day I did get a voicemail from someone at the merchant saying that it had been resolved and confirming the proper amount was charged to my card. The words «apologize» or «sorry» were nowhere to be found in the message. And several days later now, both charges are on my credit card.
I will not be back.

poor customer service.
falsely advertises benefits of membership package.
i used to frequent elements and purchased their member package because i thought it worked out to be a good deal — never had the same therapist, even when i requested someone. always asked for deep tissue massage and was told i was scheduled with someone who specialized in it, was never the case. There was one instance and i requested that person for a follow-​up massage. an hour before my massage they called to re-​schedule, but it had to be with someone else as that therapist was no longer employed there. front desk seemed really disorganized — rescheduled massage was supposed to have an upgraded hot stone massage and when they rescheduled me with someone, that person didn’t have the certificate to do so.
i ended up finding a really great massage therapist at the milwaukee school of massage (lisa kay). their rates are awesome and if you like deep-​tissue, she’s the way to go (also does holistic things too during session).

DO NOT get a package deal from this place. I found a wonderful therapist (Angela). I went to a cpl sessions and things were good. However, I booked an appointment a week ago for 5pm this evening. I got a call for an interview at 6pm. Obviously I am not going to turn down the interview because I am getting a massage, not in this economy! They are charging me for the full session because of their 24 hour cancelation policy.
That is crazy, I could see if I was late or a no show, but I was canceling 6 hours in advance. From now on I will go to Massage Envy where they are a little more understanding and flexible. Or for a real treat I HIGHLY recommend The Well Spa, who is also understanding when you want to reschedule your appointment.

I went to Elements on the high recommendation of a friend who goes there often. I work 2 jobs and am a part-​time student, so my stress level is very high and I love massages. I was so excited, because all the reviews were very positive. I get terrible migraines and explained this to the massage therapist. I also was extremely clear that I have a hard time handling deep tissue massage — it is excruciatingly painful to me, and I asked her to have the lightest touch possible. The first part of the massage was great. However, when she started to work on my neck and shoulders, things went horribly wrong. She massaged them so hard that I was crying, clenching my teeth, and white-​knuckling the sides of the table. I again explicitly asked her to have a light touch. Her response was to tell me to «Breathe deeply.» I was face up, so there is no way she could have NOT seen the tears streaming down my face. Now, I can’t lift my right arm and am in horrible pain throughout my neck and shoulder; along with numbness and tingling in my right arm. NONE of this was present prior to the massage. I honestly would prefer a migraine to this. I plan to call and inform the owner, but I had to also let it be known on Unilocal,because this is the place I go when looking for help on finding new businesses. I will NEVER go back and am so disappointed that a relaxing experience turned into extreme pain.

Ok, now I’ve had all but 3 of their therapists. Joel and Carrie are my favorite!

So, I am one of those peps who ALWAYS has a kink in their neck. Sometimes it gets so bad I can barely move it from side to side. Yup. I hold all my stress in my neck so it can get bad. The people that work at Elements are fantastic and there is even a girl there that specializes in necks. An hour later, I usually feel fantastic!
They are really easy to get into as well– usually same day. Parking is easy. The wait staff is really nice as well. They have this membership program which they are always trying to sell you and I find that kind of annoying…