Grouse Mountain Lodge

This place is great! People are friendly, clean rooms, good food. Great location! I highly recommend this hotel. Mr Macintosh at the front desk really made me like this place. He’s very friendly, gave us some good tips. We missed are flight after being here a week so we had called the hotel at 6am to request for another night and they were there to pick us up within minutes. Best hotel/​resort me and my fiancé have ever stayed at!

I would give this place 5 stars, because it is beautiful, the rooms are nicely done and very large, BUT the TP is the cheapest brand available! So if you stay here bring your own!

It’s expensive for what we got. The room was far from clean. There was a dead fly on the floor when we got in there and come to find out there was 5 flies in the higher window we cannot reach. We stayed 3 nights and all were spent killing flies. Could hardly sleep because of the fly noise. When people walk by in the hall you can hear every foot step. The shower head was detachable and very flimsy. Pubic hair was everywhere in the bathroom. Bottom of the toilet, shower floor, bath floor, shower walls. The shower clearly was not touched due to the pubic hair. I dropped an orange on the floor and picked it up and tons of hair came up with it. I also stepped on a large shard of glass that was laying on the floor and cut my foot open. TV was pretty small for the room size and price. All the shutters in our room were broken. Only good thing was the bed!

I would not recommend this place unless you wanted to be next to the golf course. The rooms are older and in need of remodeling. The shutters were broken in several areas in our room and the bathtub backed From where? How much? It was between that one and which other one? up water. The TV is flat screen but small. They do allow dogs and have lots or running areas in the grassy lot across the parking lot. Overall it was expensive for what it was which is the final two star review. This place should have been $ 75 less a night for its value

Hotel accommodations — Not many hotel options in Whitefish, thankfully a Hampton is being built as of this stay. Hope it’s open soon! My room had stains on the ceiling and on the carpet. They made a big deal about fines for smoking in the room as they were now a non-​smoking facility; maybe they should spend a little of the money on cleaning the rooms so they no longer smell like old cigarettes. I was on the first floor, and whenever anyone walked down the hall my bed shook like an earthquake in CA. Last, all of the light switches were in awkward places and there was one working power outlet in the corner of the room away from the ‘desk’. There was one other on the bathroom counter. Really hard to get work done like that. The light switches bothered me, nothing like opening the door into a pitch dark hotel room and not being able to find the switch. Then, having to walk into said blackness and fumble around. There’s a reason so many horror films are based in hotels. Jeeze, even Motel 6 leaves the light on for you!
Restaurant — I came at an odd time, around 2:30 PM or so. The three onion soup was very tasty although salty (expected, no?). The sandwich was good. I found myself thinking the food was much better than the stay, including the service even at that odd and short-​staffed time.
Staff I ran into in the halls all looked the other way and were frowning, no one said a word. I don’t want suck-​ups, but it would be nice to be acknowledged. This included housekeeping, the girl that worked at the spa, and various maintenance/​cleaner people inside and on the grounds.
This place wasn’t cheap.
I’d eat there again, but look for a different place to hang my hat even for just one night.

This is a review of the restaurant only.
The meal was absolutely tremendous. I had the salmon with pasta with light cream sauce. The food was hot, extremely well prepared and well presented.
I had the huckleberry cobbler for dinner and I’m only disappointed that I couldn’t eat two of those desserts. What a treat.
The service was superior and the atmosphere is very comfortable. Wendy was my server and she was phenomenal!
There’s also an outside deck area to eat which is very nice and overlooks some beautiful fields and scenery.

The accommodations need updating. The furniture is old and well used. Restaurant food was good and the service. Ran out of complimentary coffee in the lobby and i asked for it to be refilled. Fifteen minutes later I am still waiting. Several people have left the lobby saying… where is the closest starbucks.
Mold in the shower, dirty carpets and chairs were stained. Unclean room. Do not stay here.

Little dated hotel but very nice and clean. Very friendly and helpful staff. Trisha the food and beverage manager is awesome! I suggest you book the room the room online for the best rates. Free shuttle downtown and to the mountain!

Decided to stay here after an Xmas party in Whitefish and I recommend no one stays here. Security guard was very rude and threatened to call the cops on us because we were being too loud in the room on his first visit. We were in the room literally one minute prior to him knocking on the door. Absolutely no courtesy at all, you could tell he was fairly upset about something and he was taking it out on us unfortunately.
After that we immediately grabbed our things and went to the Best Western which was a much better experience.
I don’t recommend that anyone stays here. Find another hotel. Even the poor girl at the front desk knew he was being an asshole. Hopefully he was fired and no one else has to deal with him.
I also took some photos of the stained sheets on our bed. Avoid this place.

We went to the Thanksgiving meal yesterday with our friends, they invited us. The meal was $ 28.00 per person, what a joke! You could have either Prime Rib or all you can eat Turkey dinner. The dinner rolls were old, the Cesar salad had watered down dressing, and the potions were a joke! You would think for $ 28.00 per plate they would give you a nice potion of food, not a chance! Will never be back.

We stayed here via a Groupon deal for 6 nights and our time here was mixed. Essentially it was good, but there are a few minor problems along with a more serious problem with housekeeping.
–The theming in the hotel is quite nice and atmospheric. The wood and the fireplaces make it seem warm and rugged.
–The pool area was decent and the guy came around to check water quality constantly, but I am concerned about using regular doormats instead of rubber ones. I could see that being a possible health hazard.
–The cards for the rooms broke on 6 different occasions, which was irritating, but it happens at a lot of hotels.
–The wifi was free and worked better than most hotel wifi
As for the «environmentally sound» stuff I am just not so sure that they are doing that for the environment so much as to cut costs. At other hotels I have stayed at that did this they changed the sheets every other day and you could easily opt to have fresh sheets if you wanted to. At this hotel they only change the sheets every three days and as far as I could tell there is no easy way to opt to change them sooner if desired. On the same note is the soap, lotion, and conditioner all come in little hand pump things with no labeling on them for ingredients. Not a big deal, but a little annoying.
Now for the main problem:
–Housekeeping was extremely slow and not at all thorough for two days in a row. The first day we came back to the hotel at 3:30 to find that our rooms were not done. We found the housekeepers way down the hall and asked them to do our rooms. They replied that they would get to it after the others. We told them to do the rooms right away because we wanted to have a nap for a bit. They then went right away, but took about 45 minutes doing them. Afterwards when we went in we noticed the floor wasn’t vacuumed and some of the garbages weren’t changed (despite being full), but we didn’t complain.
The next day we came back at 2:00 (still pretty late) to find that they were doing our rooms. About 30 minutes later they were done, but when we went in we found that they had barely done anything. One of the bathrooms wasn’t clean, neither floor was clean, one of the beds was half made, the glasses weren’t replaced, two of the garbages weren’t done, and two of the garbages had no bags. At this point we complained to management and they came back and cleaned the rooms again, this time thoroughly and at least twice as fast.
The other days after that the housekeeping was decent, apart from the floors which still weren’t vacuumed for some reason.
Anyways, a decent hotel but we had notable problems with housekeeping along with some other glitches in other areas.

We booked 4 nights at the Grouse for our stay in Whitefish. I was very specific when I booked directly with the Grouse and told them I was arriving with two dogs. I was told that wouldn’t be a problem, and that the Grouse was «pet friendly.» After a three hour drive we arrived to check in. First off they had no idea I was arriving with pets, and then went on to tell us that they accepted pets, but that they could not be left in the room unattended for even a minute.
So basically we could not leave the room to use the hot tub, grab a drink, or take a walk without taking the dogs. Forget going into town for a meal or to grab a coffee. The girl at the desk was helpful enough to explain that only ONE of us had to stay in the room with the dogs. Haha, I was imagining flipping a coin with the Mrs. to see which one of us got to go into town for a beer!!!
Do you really expect people to come to your hotel and bring their pets with them EVERYWHERE they go for four days?!? So I told them that they really should mention this on their website, or tell customers about the policy when they book their reservation. Whatever, I just told them to cancel the reservation. The woman at the desk started to give me some lip about how I would be forfeiting my $ 150 deposit.
I was starting to feel my blood boil when the manager came out and told the front desk girl that they would refund my deposit immediately. The manager was actually very apologetic, and he was very professional and polite. We ended up staying at the North 40, in a private cabin, which was a bit more expensive but very very nice, and they were very accommodating with the pet situation. I really liked the look of the Grouse, and the facility was much nicer than much of what is available in Whitefish, but the inconvenience caused by their lack of communication about their pet policy was extremely disappointing.

Writing this as I sit in the lobby of GML. Overall a nice place and actually a little cheaper than the Holiday Inn Express in whitefish… go figure. The rooms are big and clean. Had a good experience with maintenance man about the ac in the room. You have to keep in mind this is an older lodge so it is not like the freshly built cubes along the highway… has a great charm. I would give 4 stars with this caveat… I was obvoiusly lied to by the morning barista who told me she had just brewed the coffee and when I pumped it out of the pot, it was COLD… not warmish but «last night «cold. I called her on it and she blamed the pot. Ha