Avis Rent A Car

Advice to mangment, fire Richard immediately. You’ve lost a customer because of him; I’ve never received worse service. We had a reservation at 10 am, arrived at 10:45. He said he didn’t have a car ready, need half hour to wash one, and asked if we wanted to upgrade for $ 5 a day and get one immediately. We noticed there was a sign on the front desk offering a complementary upgrade for ‘liking’ their facebook page. I did so, and he said they can only honor that it if they had a car available. We questioned him, why they had one for us to pay for an upgrade, but not to honor their fb promotion? He gave some rambling answer about honoring other customers orders, which makes no sense because a car was available. Frustrated, but needing the car, we agreed to the more expensive car. My dad muttered that he’d be contacting the manager and leaving a bad review, Richard then said he had the right to refuse service and handed us back our credit card, said that he could because wevwere giving him a hard time. Wow! How thin skinned do you have to be to not be able to take warrented objective criticism from a customer. Absolutely no interest in addressing our concerns, had an attitude, it was like talking to a thug off the street, not an iota of professionalism. I had driven down from the San Fernando Valley to get my car repaired out here, and I really needed the car so my dad apologized and said that Richard could use more help. But ultimately for other unexpected charges we decided to go to Enterprise. David at Enterprise down the street hooked us up with a complimentary upgrade for around the same price.

Best customer service! Had my rental in less than 15 mins with a full tank of gas. He gave me a quality car.

Jesse, the manager, is the best! We rent here about 10 times a year. We always get great service, their fleet is clean, smells good and they will always make sure you’re entirely satisfied with your rental.

Tried this Avis location on Whittier Bl over Enterprise down the road due to the past customer service conflicts/​poor experiences /​hassles that these rental car places give hardworking people. Always a different story when you return the car. In this case, it was my 74 yr old mother who was harassed and taken advantage of by the same employee that others have reviewed/​complained about. This guy supposedly gave us a weekly rate on ⁸⁄₂₆ and then told us that there was no need to bring it back earlier than Wed of the next week. Of course, when we brought the car back today, there was an additional charge for the return date /​time. Told us that we had signed /​initialed the contract and was being a true idiot!
Will dispute the charge/​call corporate/​etc. This guy must want to be fired, and with his attitude, will get what he deserves. Beware of the little Avis house on Whittier Bl !!

This guy, who assisted us does not deserve to have a job. He stated his name was Richard Rodriguez. He didn’t have a name tag, so I don’t even know if that is his accurate name, but I will post a picture of him. I called corporate on him to file a formal complaint. He is rude, and spoke to my daughter and I in a condescending manner, all because I told him I had an appointment at 12:30 to pick up a car and he did not arrive until past 12:45pm to assist me. I video taped his attitude and will post soon. The customers next in line walked out when they saw his below standard customer service skills. My daughter was going to rent instead of me after trouble with my card, but we decided to go with another competitor instead. After asking him how long he worked there he admitted, and with a smirk, that he’s been there for over 11 years. Really Avis? This says a lot about your company and you wanting to retain a douche such as him. I guess you want to continue losing business. Corporate has officially received a formal complaint on this jerk.

We reserved a car for a week trip. When I called the system was down. Then I went in the guy was rude and short and said call the 1800 number. I did that and reserved the car and paid in full. We went in the morning of departure to leave and he said he had to run a credit check first even though we paid in full. My wife has excellent credit and was denied! He said sorry nothing he could do and call the 1800 for a refund!
This was outrageous customer service. I called the number and they were rude and just said this is our policy, never indicating to me this would happen!
I went to Enterprise Rent A Car down the road and got a small sedan and enjoyed our vacation!

I just rented a car on 4÷30÷15 — 5÷4÷15 and had a amazing experience. Jesse took care of me and he made it a pleasure to rent from. I was given a clean car with a full tank which was great because it saved me time. When I returned the car Jesse was there and it took only a few minutes to complete the return. I told him that from now on I will be doing business with this location and not renting from Enterprise any more. I wish I had know about this location sooner.

This location is extremely convenient being that it’s close to my house, but the best part of the experience is Jesse. He makes the process easy every time and is always a pleasure to be around.

And now for a positive review. Needed a vehicle for five days. Reserved my vehicle a week in advance through
. Went there 1 hour before closing time and my vehicle was waiting there with a full tank of gas ready to go. Even got upgraded to a luxury class with no extra charge. In and out within 5 minutes. Definitely coming here again.

Totally worthless people working at this location. I called first thing in the morning when they opened and as soon as I asked for information about renting a car I was told the computer system suddenly went off-​line according to the person working there, he told me he would call me back and of course he never did and I knew he never would from reading all the other reviews. Whoever runs this Avis post should fire everyone and hire people that want to work instead of the lazy idiots that work there now. I will never go back to this Avis or refer anybody to this location. I hope this helps the next person that’s thinking about renting a car from this location.

I have been an avis customer for a while and have noticed the manager being rude and not wanting to do his job at times. Let me give you some examples: when i get coupons il take them over there and when i get there il get something like «oh yea we dont use those here» .Hel Also try to pull fast ones like overcharging you even though the origional agreement was different on the contract. (My guess is that hes too lazy to look into it and it would be easier for him to charge more) this last time was something else where i had to walk to my house in 100 degree weather when i got back or wait two hours for someone to take me back home. Good thing i live like 10 min away .I called avis corporate and they gave me a 25 dollar off coupon. Now i know If i try using it next time and he doesnt want to take it, Il call corporate right there and then. IF i go back.

I rent with Avis religiously and multiple times per month — this by far is the worst location I have EVER been to! They’re disorganized and incompetent. They set their own rules here and don’t adhere to corporate policies of Avis. After is reserved a vehicle, when I showed up at the counter they acknowledged I had a reservation but then said I was «out of luck, we have no car for you»… Horrible business practice! As both a business consumer and personal renter, this was incredibly disappointing — Avis your horrible!

Excellent service today from this Whittier office. Always friendly and helpful. Jesse was on it!

I wrote a favorable review about this Whittier Avis location, and for some reason without any explanation, it was not recommended by Unilocal.I have a big problem with that… I see many unfavorable reviews of this business so I don’t understand how a bad review can surpass a good review without inasmuch as checking the source of the review. I do not work for Avis, never have, never will. I am only a customer that is very pleased with their service at the Whittier location. I hope this review will not be suppressed by Unilocal,and if so, that they give me the courtesy of letting me know why. Anyway, the customer service at this Avis location is the best, they never let me down and the personnel always find a way to accommodate my needs. Thank you Whittier Avis… and job well done

Jesse said it was my job to write down the mileage. He also stated that I signed a contract stating that I will write down the mileage. When I asked him to point out where in my contract did it say that, he couldn’t. He referred me to a reminder sign on the wall, which isn’t a contract. Even though he took possession of the keys, he refused to checked in the car.
I called their customer service and was told that I wasn’t contractually obligated to write anything down. I was also told it’s his job to do so.
This was not a nice encounter. The man is rude and just plain mean. I refuse to do his job but had to since he wouldn’t check the car in.

Thank you! Thank you Avis!!! You’re a lifesaver!
It was a Friday at 4:00pm and the place I normally rent a car from had no cars. They tried calling surrounding places but they were all out. Thank God I didn’t ask my sister to just drop me off at the rental places because I would have been stranded.
I had already had a horrible week. My car’s transmission went out on Thursday and on Friday, my husband’s car (2yrs old) just stopped on him and had to be towed to the dealer.
As I began to feel astray, my sister and I started calling different rental places with the same response,“no cars.” Thank God I am a woman of faith and know that God has a reason for everything so I kept trying. Finally, I call Avis:). The lady when I called Avis, tells me to book on phone and it would be easier, I do, before I hang up with her, Richard, from the Actual Avis rent-​a-​car location calls me on the other line telling me my car is ready. I couldn’t believe it was that quick.
I arrive to Avis, 14 516 East Whittier Blvd., Whittier CA, 90605(just in case you might need it), and Richard was absolutely awesome! He has a great personality, wonderful customer service, and I drove off with my rental car in under 10 min (that’s how long other rental places were taking just to call other rental places to see if they had any cars). I was hooked!
When I came back to return the rent-​a-​car, Jesse was the person that took care of me then. He was kind, quick, and helpful.
I will never be going to any other rent-​a-​car place ever again. Avis, you have won yourself a faithful customer:).

Customer service is lacking. Regional management should go «undercover» to the Enterprise a few doors down and see how those employees are: they are much friendlier, and they have ample staff to walk you to your car and make sure everything is okay, and their cars are always cleaner. The fact that this Avis doesn’t do those things is tolerable for the most part as the rate here can be noticeably cheaper than the Enterprise next door.
However, I’m pretty sure they intentionally tried to overcharge me. I had a Costco reservation, and then decided to bump it up to a SUV as it was an extra $ 10 a day. I also took the basic insurance, which costs an extra 15 a day. What should have roughly been $ 310 was coming up close $ 390. The math didn’t make sense and I asked the lady to break down the charges, which clearly upset her. She couldn’t make sense of the math, so she called her manager. He looked at it and told me it made sense. I told him 117 for the original reservation + 70 for the upgrade and $ 105 for the insurance should be about $ 310, even when you round taxes to 10%
Longer story short, I made them do the math and they fixed it. However, had I not been vigilant and caught it myself, I’m pretty sure I would have been out of $ 80!!!
In the future I’ll book elsewhere unless this branch happens to be substantially cheaper.

This Avis location is a total hole in the wall, but don’t let that deter you. Jesse mans the whole place, and he’s considerate, funny, and professional. I’ve never gone through a third party whenever I rent from here, and have had absolutely no problems. For those who have, maybe you should try to go directly through Avis and then see if the experience changes.
The size of the place is like a small home office, and the car offerings aren’t like what you’d find at the airport, but the selection has always been good. I’ve rented everything from Ford Focus, Nissan Altima, and most recently, a Ford Escape. They have F150s, a VW Passat, VW Jetta, and even a shiny red Kia Optima for all those speed racers out there. :)
The Escape that we got this time was a cherry red, and was a 2013 V6 model. It had 5200 miles on it, so practically brand new, and it drove very well. Not a problem during our recent 3-​day stay, and good value. We paid about $ 100 for the 3 days, and had a fun time driving it.
We’ve been coming here for many years, and will continue because of its close proximity to my parents’ house, and a much cheaper alternative without the sacrifice of quality of vehicles. So, if you happen to find yourself in Whittier, Hacienda Heights, La Habra, La Mirada, give this place a try. Well worth the savings from those at the airport.

Beware! Beware! Beward!
Went online to rent a compact car for a week under Costco Travel. I was quoted a price of $ 106.22 which included tax & fees. It was confirmed.
When we got there, the clerk tried to pull a fast one on us and my husband caught it right before he was going to sign.
They downgraded us to a sub compact and instead of giving us a lower rate, slick Rick tried to charge us $ 157.99, then discounted it to $ 137.45, he threw in an unauthorized fee of $ 13.99, then added sales tax which had the sub compact car coming out to $ 165.07.
Representative at this Avis tried to charge us $ 58.85 over the confirmed quoted price.
Please if you choose to rent here, and you get a quote, double check it before you sign off on anything. Please beware.

This Avis is minutes from my house and I needed to drive to Vegas. I booked my reservation on Costco on line travel. For 7 days the loaded Ford Fusion with Sirius radio and Ford SYNC integrated vehicle communications and entertainment system set me back only $ 144.00!
Jesse who works the entire business here is friendly and really knows how to treat customers. Location and service will keep me returning here!