Spangles

Was once a great place.
I lived in Wichita between 2003 & 2006 & Spangles was my favorite place to eat. I’ve since moved away, but have always visited family in Wichita regularly.
Something unfortunate has happened to this place. Likely, a change in management. My last several visits have been highly disappointing. & my last visit: I literally feel ripped off.
I’m never going there again.

I’m giving them one star because I had too. My little brother and I had been waiting at the counter to order for about 5 minutes but none of the employees cared. When they were finally ready to take an order, instead of taking ours they took the persons next to us. And then they took the next person after that. The manager and the employee at the register even looked at us while we were up at the front and didn’t say anything. Service is horrible here. We had to get in line again to get their attention. NEVER coming here again.

Over the years, I’ve tried to like them. I kept trying, because my husband likes them. If he’s driving then (sadly) we go to STRANGLES. Well, we used to, until I refused to order anything and he gave up trying to take me there!
First of all my main annoyance with Strangles is their endless upselling. Once, I can understand. But sometimes we have been asked for as many as three or four upsells, and at that point we will drive off. Just take my order for Pete’s sakes! Stop interrupting me, shut up and listen and maybe you’ll get the order right when you LISTEN and stop talking over me!
Corndogs: how can corn dogs still be ice cold in the middle? This is how I get them at every single Spangles location. My suggestion: dare to cook them to the deep golden color they should be, and I bet they’ll be just right!
«Please pull ahead and wait»: I understand that they might need to cook some fresh fries (which is always appreciated). But, when no one else is in the drive through, I am not going to pull ahead. Why? Because once they definitely forgot about us. Another time I’m pretty sure they forgot about us as it was 20 minutes later when we asked, what the heck is going on, and they appeared clueless as to why we were asking. My husband was forgotten about at the downtown Broadway store and had to leave without food because his lunch time was up.
Any time I tell them I’d rather not pull forward (and we only do this if no one else is in the drive through) they act snotty and rude. I love having the window just slammed in my face, and then my food SHOVED out the window wordlessly as if you think I suck. If someone else pulls in then I will move, but don’t blame me for being paranoid that your previous screw ups are going to turn it into another hour-​long ordeal while we wait for someone to figure out what’s going on. You have my money already, it’s not like I can just leave when I’m frustrated that you have forgotten that we are sitting and waiting! And, when there are 3 – 4 (or more) other cars waiting for you, where do you expect us to GO?
Maybe it wouldn’t be so frustrating, except that when we’ve returned comment cards, NO ONE EVER REPLIES. It’s like wasting postage for nothing. Why have the cards out if you aren’t even going to acknowledge the person taking the time to give you valuable feedback that you didn’t have to pay someone to give you? To me, nothing says it louder and clearer than NOT spending my money there. You don’t need a focus group to figure that out.

This has to be the most over-​rated place in town! The burgers are greasy and average, the fries suck, the gyros are dry and tasteless. The only thing I have enjoyed here has been the breakfast sourdough egg/​chz sandwich. Plus the service is usually friendly, that is actually the only thing saving the place from one star.
Yuk! I am disappointed, especially since I like to support local businesses.

Update: Spangles now have WIFI.