Jack Williams Tire & Auto Service Centers

Just want to throw out a huge thank you to Jeff Havard and his staff at Jack Williams tire. They really went above and beyond today. Saturday one of the busiest days no less we blew two tires on our motorhome today on the road and his guys took it in and handled it all and got us back on the road. And we did not have an appt!!! It was a very big job and very important to us… they busted their butt for us so if you need great tires great service and wonderful attention to your needs call the Jack Williams on 315 in Wilkes para thank you to Jeff and all his guys that helped us today we really appreciate it .
Charlie and Sandy Kelly

Bought run flats and they only lasted 7 months and 17 000 miles. I called bridgestone and they contacted jack williams and still nothing. I was told twice they would call and see what they could do for me and no one ever got back to me. I will now never go to a jack williams again and I will never buy another bridgestone product. They want another 850 for four more tires, what a joke…
GO ELSEWHERE IF YOU WANT TO BE TREATED LIKE A HUMAN BEING!!!

I have been taking my vehicles there for some time usually for tire purchases or maintenance, etc oil changes and tire rotations. After a short while I noticed that my tires weren’t being rotated so I decided to mark the tires on all my vehicles before I brought them in. Sure enough they said they rotated them and when I checked it never happened. After this happened the 3^rd time I decided to give it one last try. I clearly marked «Rotate tires» (as they cost $ 310 each) and also stated on the internet request also change oil and rotate tires. I left the vehicle there for the day so they would not be rushed to get the job done. They called me at 11:30 AM, «you car is ready». so I took my other car and drove over to see if the work was done. Yep, no tire rotation. Told the front desk about it and they said no problem will get for you. (Naturally because you never did it in the first place). Normally I would come from work at 5 and pick up the car and then have to sit there an additional half hour and wait for the rotation after the car was there all day. This time was a bit different because they said we need to talk to you, while your car was parked here a truck hit it but don’t worry the guy is still here. Nice a brand new car and if it was done when it was suppose to be done none of this would have never happened.
Jack WIlliams on 315 is not a place you want to bring your vehicle if you want to be sure the work was done properly. My 3 vehicles will be going to a new home for service which is just as close for me. Now I have to get a new car repaired with about $ 2000 worth of damages and put up with the inconveinence of running back and forth to Allentown.

DON’T BOTHER GETTING AN ALIGNMENT THERE! They did for me what is called a «toe and go» alignment. They set the toe adjustment and completely skipped adjusting camber and caster. Initially they didn’t give me the printout from the alignment machine, so I didn’t know what the problem was.
I paid the $ 85 and spent 1.5 hours there for the alignment. On my way home, it was obvious that it was not right. The car pulled a bit to the left. It was bad enough though that the car wanted to auto-​steer into oncoming traffic at times when the road was bumpy. The steering wheel was not centered. There was lots of bump-​steer and the car generally had poor return to straight after making a turn.
I know for fact that it was not a problem with worn parts since I just had put in all new tie rod ends, center link, and idler arm. The springs and shocks were only 4 years old. All 4 tires were Michelin MTX M/​S 2 (70,000 mile) highway tires purchased from Jack Williams one month prior for $ 650.
I took the car back later the same day and explained how the steering was behaving. They took the car right in and started rotating tires and doing test rides. I spent nearly an hour waiting, hoping to hear from them whether I should wait or should just come back later. Eventually I asked if I could just leave since my wife had been waiting outside the whole time to pick me up. As I walked out the door I remembered to ask for the printouts from the alignment machine when they were done.
When I came back near closing time, the car was done. They gave me the printouts for both the initial time that they aligned it and the followup one. The guy told me that the «problem is probably just the tires since they are more of a truck tire than a car tire» After their second chance to make it right, the car still behaved the same. They only changed the toe setting again, just enough to make the steering wheel closer to centered.
Their own printouts show that the first time they never bothered to check the caster on the car. The camber was almost out of spec, but technically would pass and just wear out my tires faster.
After their second attempt, the caster was checked and their own machine showed it to be pretty far out of spec. Caster settings by the way are what they should have been thinking needed work based on my specific complaint. They didn’t bother to make any adjustments.
I ended up doing the alignment myself so I would know what was wrong. I wasn’t buying their «truck tires theory». I already have the tools, the factory service manual and the experience.
I found that they had all 4 tires underinflated. I needed to make HUGE adjustments to both caster and camber to get it to the perfect factory spec.
The worst thing I found is that all 4 bolts needed to make these adjustments had no signs of anyone touching them in years. All of the shims needed a hammer to break them free from the rust holding them together. This was proof enough to me that they did not even attempt to do a proper alignment.
On the plus side, they gave me my money back without hesitation. I did explain all of my findings with their poor work and they had no response.
I don’t know if they just have incompetent people doing work there or if there is a total lack of ethics in this business. Either way I WOULD NEVER TRUST THEM TO DO ANYTHING CORRECTLY.

Fair and friendly. Really efficient, brought my car in for 4 new tires and an alignment for about 400. 2 hrs in and out, free coffee!

Called for price on tires. Told that I had hit the jackpot. Not only was there $ 50 off the purchase of 4 tires, but I would receive anywhere from 5 to 20 dollars per tire on appraisal of tred wear if I were trading in tires. The special spring trade in sale. When I went to pay the bill was told that it was either or but not both. Hello! I would remember this. Well if this were so, then I inquired about how the tred was appraised? Easily the tires were in the 15 to 20 dollar range! Which is 65 – 80 bucks. Before answering, the person I was dealing with was co opted by another person who said those tires were shot, really worn down. Total complete lie. Told him he didn’t know what he was talking about because the tires had less than 4000 miles on them. The car is a classic and doesn’t see much of the road. I replaced the tires because they were old, not worn. The person I was dealing with broke total eye contact. It was sad. His behavior reinforced what I already knew. He was unwilling to lie, where his superior had no problem in doing so. I viewed the young man as my son, and felt sorry for him because of his decency and for how that will be chipped away by working this job at Jack Williams, Wilkes Barre, Pa. Only reason why I didn’t tell the person to pick out the tires that were taken from my car so that we could assess together their value was because this liar would make life more uncomfortable for the decent person who finds himself working with sleaze. How stupid can people be? Have 3 vehicles and because of this will never buy again at Jack Williams, Wilkes Barre. This is how I will respond to this deception.