Royal Cleaners

I’ve taken dry cleaning here occasionally for the past few years. I never will again. They recently lost a shirt. I understand that might happen (although it shouldn’t) — but the worst part was how they handled this. I went back to the cleaners’ four times, each time being promised a follow up call to give me an update. Finally after four visits (2 months!), they called to tell me they could not find it and would give me a $ 25 credit. I had already paid for the shirt’s cleaning and no refund was offered. And $ 25 was nowhere near the cost of the shirt. And since I refuse to use them again, I am now out a shirt and the cost of the dry cleaning. Whatever you do, do not use them unless you want to be treated so callously.

These people are terrible. I had a shirt there for 6 months because they could not clean it to save their lives. Dropped it off in October, finally got it mostly clean by February. First time came back with starch stains from pressing (even though I asked for no starch), asked them to redo, came back for it– they did clean the existing starch stains, but also put on some new ones in other places on the shirt. And on and on. Sometimes the monotony of this cycle would be broken when they stained the shirt some other way, like with ballpoint pen. I now drive to a different state for dry cleaning.

I honestly don’t know why I keep going back to this place. They are the worst dry cleaning service I have ever had. Each time I pick something up, there is an issue. The shirts are always wrinkled or dirty. Plan to spend time at home re-​ironing your shirts because they do such a horrible job.
Most importantly, they write your phone number IN PERMANENT PEN on your clothing. My white dress shirt now has my digits marketed on it. Who’s idea was that? Why on earth would a dry cleaners, a place where you go to get your nice clothes cleaned, write in permanent ink on the back of your shirt? It is idiotic to say the least.
Don’t go here. The hour drive to Albany or literally any other place to find a dry cleaners is much worth your time.