Nail Lacquer Salon

This is the only nail salon I go to every two weeks for a fill. All the nails techs are awesome. Clean and very friendly place.

Today was the worst experience I’ve ever had getting a manicure & shellac. Usually I either use Raun Hairdressers in Willoughby or Vince Neil Salon at Legacy, and I’m happy to pay more because I know I’ll get consistent and outstanding results every time. I haven’t used Nail Lacquer in two years because I haven’t once left this nail spa without complaining or being somewhat unhappy with my nails.
Today I was going to an event unexpectedly and didn’t have time to drive out to Legacy and Rauns was booked, so I gave Nail Lacquer a shot. BIG MISTAKE!!!
I was presented with what I would say over a hundred color choices, and there was not even one lavender color in shellac… So I chose a color I wasn’t happy with. The technician saw I wasn’t happy with the selection but didn’t offer to let me try a couple different ones before deciding. What he did do is be visibly annoyed that I was hesitating to make a choice. Based on his pressure I chose a color I didn’t really want. It’s fine the color wasn’t my first choice for tonight’s event but I could make it work for the next couple of weeks. He proceed to give me a bad manicure, filing my nails and cutting cuticles… I was caught up watching TV while he worked on my nails. I walked in with fresh, clean nails, that haven’t had any shellac in weeks. I was letting them recover. I then look at the finished nails and each of them looked terrible, the shellac was bleeding in Into the cuticles, that he cut off… Didn’t push them in, it ran into the sides of the nail beds and there was visible skin sticking out from under the nails and sides… I was horrified. At this point I was ushered to pay and I complained. The manager was very kind and offered to fix it but I didn’t trust them to redo the shellac a second time and I didn’t have time to get it done a second time. I asked for it to be removed and just a regular paint job. He sends me back to the same rep, he was so rough taking off the shellac, he ripped my nail beds I spent weeks grow out… And then made my thumb bleed… BLEED! I asked for him to stop and someone else finish. A lady came and started to prep my nails to pain them. I found the color in regular nail polish and she proceeded to superglue my thumb and paint the nails. When she was done I went to dry my nails. After they dried to my horror the nails looked terrible… The nail color was watered down by a paint thinner so bad that the top coat was half on half off… I felt tears in my eyes because I was out of time and my nails looked terrible, I wouldn’t believe how bad this entire experience was and I had several of my fingers hurting because he cut to deep into my cuticles. The only reason this is getting one star is because the manager didn’t make me pay. I would never ever return, I’d rather have my 8 year old son pint my nails than come back here.

I always go here for my manicures, pedicures, shellac and anything else nail related. Weekends are hectic and there is usually a long wait. They do open doors a few minutes early which is nice for those who go early. Weekdays are much better if you have a tight schedule. Prices are decent. The have a lot of staff usually.

I chose this place because of all the beaming reviews, what a mistake. I knew they didn’t take reservations going in, but from what I read the wait time want so bad. I walked in and can see there are more than enough stations, I’m told the wait would be 15 min, 45 minutes later I am taken to a station. Before this, 5 employees go to their stations, instead of talking one of 4 customers waiting, they talk amongst themselves, text, play on their phones, I watched one employee clean out her purse for 15 minutes, grab her phone and walk away? I’m taken to my chair, instead of starting my nails the nail tech answers a phone call on his personal call, 10 minutes later he starts my nails. Rudest man ever never spoke a word, and would answer questions with one word answers, personality of a door knob. Half way through my nails, everybody stops working and rifles through their drawers, pockets, purses for money for Lotto? What a clown show! 3 days into having my nails done, the polish is already coming off? $ 40 for 3 days worth of staying power? Never again this place is awful and needs a good cleaning, dust everywhere! Yuc

Have been coming here for over 10 years. Always walk right in for a pedi and service was quick and efficient! I rarely ever have to wait as they have plenty of staff on to accommodate the flow of traffic when I visit. Prices are affordable and service is good! Highly recommend.

I’m Ricci Kerry’s wife. I just a pedicure here from ‘Paul’. The salon is clean. My pedi looks amazing. Paul was polite & gives a lovely spa experience. I will definitely be back again! Oh & not expensive !

The salon was dirty, they don’t use new packs of nail clippers or cuticle clippers etc. The floor was dirty & they just opened. The trash can he used by the water basin was gross. My pedicure was terrible i could have done a better job. Maybe I am spoiled from Houston.

First and last time. Very dirty the towels they used had people’s nails and dirt on them when beginning my treatment. They have 2 kinds of pedicures. They charged me for the most expensive one because I didn’t clarify on the sign in sheet which one I wanted. The man sitting at the desk didn’t clarify this for me. They tried to tell me if you wanted express you needed to say it. There wasn’t one other person on the sheet that clarified express or spa. The nail polish has been «watered» down with nail polish remover– very runny.

This is a nice nail shop that is open on Sundays and do a really good job Manis and pedis shellac gel fills you name it they do it. They recently redecorated the shop so all of their chairs are brand-​new and it’s very professional there sometimes you have to wait but you can always write your name in see how long it’s going to be then come back.

It only gets 4 stars bc they don’t accept appointments, walk ins only. But the service was amazing and professional. The salon
Is a good size and the light from the multiple front windows made it seem very spacious. The massage chairs for pedis are sooo nice. I will definitely be a return customer but I’ll make sure to set aside extra time for waiting.

New to the area and visited today. The salon is very clean and can handle a large volume of customers! I went in at 5:30p and got a pedicure & a gel manicure and left by 7:30p! This place was packed so I was surprised that I even got a spot! Lisa was my manicurist and was so great! She is very meticulous and gentle! Would definitely recommend it!

I looked online and then drove around Mentor on a Sunday, looking for a nail salon. Is it a sin to open on a Sunday? I found Nail Lacquer late in the afternoon via my smart phone and went over right away. Very pleased with the service. I got purple shellac that has lasted about a month. If Mentor nail salons are listening, this place had a booming business that you are missing out on.

I went here on a whim after a bad day. Tammy was a ray of sunshine. She did a quick, pretty manicure and was so nice and professional. I joined Unilocal just to write her a review because I loved her! Go see her!

Decided to get a mani/​pedi on a whim one Sunday afternoon and this is close so I went. I had a great pedi by Nick, who convinced me to try to shellac again. I was highly impressed with his meticulous attention to detail… he took off an entire hand after the first color coat of shellac because he said it look streaky (I didn’t notice anything and I am particular about those sorts of things).
It was really busy, but they had enough technicians that it wasn’t too long of a wait. Everything was opened in front of me, sanitized, etc.
They could use more OPI nail color options — I wanted to purchase the color I used and they didn’t have it and the bottles they did have available were collecting dust… other than that, I’d go back.