Zales Jewelry

My fiancé decided to visit this location to have an estimate on resizing an engagement ring and acquire a ring-​guard. The salesperson was clearly disappointed that we weren’t there for diamonds or otherwise and couldn’t wait to see us out. This was after my fiancé explained that the engagement ring was an antique, whereby the salesperson instructed us to go to Claire’s. Who does that? For the spacer alone we were instructed it would be $ 20, which we had to then ask her to install (begrudgingly so, I might add). Didn’t size us, didn’t care. Maybe if we were there to buy a ring it would have been different, but that calls into question the genuineness of their folks.
As a contrast, we were in Rehoboth Beach six months later at Harry K’s jewelry on the boardwalk (yes, a boardwalk jewelry store) to have the spacer replaced, after the loosely installed bit from Zales came apart. Not only were we greeted with smiles and a genuine desire to assist, but we were only charged $ 5 for a spacer that we didn’t have to ask to have installed. The gentleman also sized her finger to ensure the spacer was the correct fit, AND he complimented the antique and polished it for no charge. We will be returning to Harry K’s in the future.
Seem silly to cry over a $ 20 service? Well consider for $ 20 at Zales we were made to feel like we were in the wrong place, where for $ 5 at Harry K’s they earned a new customer.