Dunkin’ Donuts

This store has repeatedly messed up my orders. I have usually given them the benefit of the doubt but today they gave me a large instead of the medium I asked for. I also was pretty sure they gave me french vanilla when I asked for caramel and sugar when I said cream only. When I tried to relay this to the man at the drive thru he just assured me it was caramel and said they had already charged my cc for a large. Not only was I written off, but I was left charged with a large sugary french vanilla coffee that I couldn’t drink. This is the 6^th or 7^th time they have gotten my order wrong and this will be the last time I go to this Dunkin Donuts.

This place is really unbelievable. Not only is the line out to willow springs road every morning. Even in non peak times completing an order is a tall task. I pulled up surprisingly with no one in line and was asked to hold on. Waited 5 minutes and asked to hold again. I drive off. I won’t stop going Dunkin but I have stopped going to this one

This location has gone down hill in the last 6 – 8 weeks. Once again, the drive thru line is backed up onto Willow Springs Rd. Dangerous to say the least. I live in town and have been a daily customer for years. It has NEVER been this consistently backed up. I have gone inside at times but it’s not any faster. What I can tell you is the employees are constantly moving. It’s not them. I feel bad that they are the recipients of the customers impatience. I have also noticed a new addition to the morning crew. She is an older woman and not sure if she is a new manager? Owner? When she appeared is when the normally smooth drive thru turned in to a disaster.
I wish I could use 2 ratings for this review. The owner/​manager? Gets 1 star for showing up. The staff gets 5 stars for suffering through bad management and still delivering my order with a smile and a Nice greeting. Get it together DD. We all have time schedules too and your disorganization has made me late for work more times than not. If I didn’t love the coffee, I’d break up with you permanently