Mr Hero

This restaurant excels in the following areas.
–Fresh food
–Fast Service
–Clean Restaurant

ROMAN BURGER!!! Do not ask questions trust me you will climax it is delicious also the hot butter cheesecake you know what just get both ate half of one and then the other half of the other and then save the rest for about two hours after you digest and then repeat… You not forget to get the waffle fries with the hot cheesy dip sauce!

Best location. Clean, friendly, fast, & always good. I only get the Romanburger but they don’t have an issue customizing an order.

Just went here awesome place was very clean and they made the fries fresh no old fries here food was put together and not thrown together and they have churros yumm

The hogie I got was just lack luster, I wouldn’t call it bad, I wouldn’t call it great either.
I wouldn’t say I’d make a second trip to this sandwich peddler.

As a person who grew up in the Cleveland area I went to Mr. Hero quite a bit. Over time I noticed the price increasing and the quality of food decreasing but I love their hot buttered cheese sandwiches. Two times again there was hardly any cheese or butter on the sandwich which was more than a disappoint… vowed not to go back. Then I had a taste for the sandwich about two weeks ago and asked them to make sure to put enough cheese sauce and butter on it which they did and it was great! Now today, I hit the three strikes your out rule. I will not go back again. What a complete disappointment! I again asked if they could make sure enough sauce was on it. Not only was there not enough cheese/​butter/​sauce on there, the bread wasn’t baked, the meat was burned on the ends (see pics), and when I went back in to ask for more sauce they said they put the butter on the buns all the while the woman who was talking to me was also on a personal cell phone call. I finally said never mind and left.
I called once I got home to get the corporate number. The Indian guy who answered hung up on me. Then I called back 11 times with them either picking up/​hanging up the phone or not answering it. Considering there was nobody in the store at 2pm I can’t imagine them being so busy they couldn’t answer the phone. The fact that the guy hung up after I asked for corporate number, wouldn’t answer the phone, etc. REALLY solidified any thoughts of ever going back to this or any other Mr. Hero. When paying over eight dollars for a meal this price includes a certain level of service which doesn’t include hanging up on a customer asking for a phone number then not answering or answering and hanging up right away.
I found a number on the web which I think was corporate. The woman was really nice and apologetic. It is too bad they don’t have a quality assurance program that actually evaluates the product and quality of service/​experience the customer is receiving.
What a shame… I am only giving two stars because I used to LOVE their hot buttered cheesesteak but as stated above, they aren’t what they used to be.