David’s Bridal

Felt so uncomfortable here. It was so hot in the store and my mother was sweating bullets. Was like a circus and too many crazy people shouting and children/​infants on the floors. Didn’t feel at ease. The consultant was too loud and made me nervous. Never again.

Poor quality and unprofessional staff. The wedding gowns are overpriced as the quality feels cheap and the staff members make you feel like you are shopping at a Walmart.

Update: I never got a call or email from the store informing me that the bridesmaid dresses were ready to be picked up. I called them about a week before the «outside/​latest» date they’d given me and was told one dress was in, but the other would likely arrive with the next delivery and I’d be informed once both dresses were there. Didn’t happen. I finally called them again and this time was told that both dresses had been there for two weeks. When I complained about the lack of notification and wrong info, I was told «the system» sends the emails and maybe mine had gone to a spam folder or something. (Um, no.) Would it be that hard to have the store call its customers when their dresses arrive? But now that I have zero use for this store, I get spammed all the time by bride-​related businesses that clearly they sold my address to. I bought a couple of bridesmaids dresses there, I was not the bride, I was not associated with any wedding in their system. I strongly suggest creating a free email address to provide to this store so your inbox isn’t clogged with spam long after the wedding is past.

My partner and I are getting married in July and we chose to visit this location due to her family being nearby to come watch us try on dresses.
We arrived 15 mins early and checked in with the front desk. There was some miscommunication about our appointment which took about 25 long minutes to get figured out. I had made the appointment online and then called to verify it about a week prior. I explained we were a same-​sex couple that wanted to try on dresses near each other and wanted the same consultant to work with both of us. So the associate on the phone suggested we make one appointment under one of our names, and explain once we arrive that we are both wanting to try on dresses. In retrospect, we should have each made our own appointment and that would have avoided all this initial miscommunication. It wasn’t clear to them that we were marrying each other, until our consultant, Trish, came over and started asking about our wedding details. Ha.
What a relief Trish was! We were starting to think this was going to be an awful experience based on getting checked in, but Trish was unbelievably awesome! THANK YOU UNIVERSE for having her there to be our consultant! She «got» us. She was very nice and took time in the beginning to hear about our wedding day plans, what we’re looking for style wise, etc. Even though our appointment was only supposed to be 90 mins sharp, we were there for a little over 3 hours. She worked SO HARD bringing us dresses that complimented each other and was just incredible at making us feel comfortable and beautiful. We both ended up finding «the one» right around the same time, after about 7 – 8 dresses and had that crying moment when we walked out in it. Our family loved her too. She was incredible and made our experience so worthwhile. We both left buying the dresses of our dreams! I’m happy our family made a video of the speech she did before we rang the bells. We will always remember her and this moment. Thank you Trish. Maybe David’s Bridal can hire more people like her. She made our day!

Ok, I didn’t get the dress I ordered on David’s Bridal online Shop. I was told 10 days shipping. 2 weeks went by, no dress. Emailed twice, 1^st email was neglected. 2^nd email said the dress wasn’t in stock. I was so Pissed with their service. No one bothered to tell me either the order never been shipped or out of stock or what were available etc. My wedding was in 3 weeks. I got no time to get a dress. Luckily I found one on ebay and they shipped fast. Personally, I really think David’s Bridal sucks, bad service ever, I shall say no service, no system, not organized at all. All they got was just the brand. The store ‘s décor was ugly, just little better than warehouse. Washroom was stinky. Service wasn’t comparable to any businesses. I don’t know why girls are so fancy about them. They aren’t particular cheaper than others. Most dresses ‘s qualities weren’t good or cheap material used. I had spent too much time waiting and looking and touching their dresses. To me David Bridal isn’t more than a warehouse for wedding dresses with worse service.
I suggest you never give out contact information to David Bridal. I gave them home address mobile number, and email. All I got over a year after my visit — Spams. They sell your information to other companies and vendors. I keep getting brochures, catalogs, coupons from everywhere. Macy’s Target, F&R Furniture, catering service, jewelry shop… Wedding registry, you name it. Calls from Bridal expo, Bridal registry, Further education … etc etc. Of course, all spams emails too. All titled my maiden name. There was brochure with a label of a NEW wedding date someone made up for me. As my actual day was passed. I say they just resell my information from parties to parties. You would never know who is/​are having your information next. How horrible and nasty is it.

David’s Bridal does have a pretty decent selection, and I did find my wedding dress there, but their customer service model needs some work.
First of all, if you’re expecting a tiny boutique, Say Yes to the Dress, totally personalized experience, you’ll be disappointed, but if you come in with realistic expectations, it’s not a bad place to shop. My sales attendant was very sweet and trying very hard, but David’s simply overbooks their employees, so she was attending to at least 2 – 3 other people at the same time. They ask you not to get in and out of wedding dresses by yourself so you don’t accidentally damage or lose anything, so that means you’ll have to wait between dresses. They also ask you not to take dresses off the racks yourself, but the sales attendants are so busy, you kind of have to if you want to try on any new dresses. The dress I eventually bought was one my friend grabbed of the rack!
The thing that was most frustrating was that it was so crowded that there were literally no chairs for my two best friends to sit in during my 2 hour appointment! When I mentioned this to the staff, they just kind of shrugged and said, «Sorry they’re all being used.» Meanwhile there are very large families of young teenagers trying on prom/​quinceañera dresses who are taking up all the seats. David’s needs to limit the number of appointments made for the same time and limit the number of spectators because it really gets out of control.
By the end though, some seats freed up, and my sales attendant had a bit more time, and I found the right dress. The staff were friendly and helpful overall, and I found a reasonably priced, beautiful dress in my size that I bought off the rack and took home that day.
In summary: good selection, helpful and friendly staff, reasonable prices, able to buy off rack, but overbooked and crowded on weekends.

My mother, maid of honor, and I decided to stop here to look at dresses for myself and the bridesmaids. We were greeted by a woman at desk. She was just okay, not the friendliest. She asked if I wanted to register with them but I declined and said I was just interested in looking. She said okay, just don’t take any dresses off of the racks (Is it just me, or do you want to so something when someone says not to? I didn’t do it, but part of me was kind of tempted!).
For bridal dresses, some were pretty nice. Others were very dated, as in styles and beading that brides wore in the 90s. Bridesmaids dresses weren’t too pretty. I only liked a few, maid of honor liked 2. I peeked in the prom racks and they were pretty, although very busy looking. There was one grey bridal gown on display that I will post a picture of because it was gorgeous!
I found two dresses, one from the Vera Wang collection and another from the Oleg Cassini collection. I went up to the front and asked to make an appointment and they said I can try on dresses now if I wanted to, but I had to fill out a form. NOTE: Do NOT give David’s Bridal your real phone number or email address. They are notorious for selling your information! I gave them a different phone number but accidentally gave them my real email without even thinking and I’ve gotten flooded with emails.
Anyway, they set me up with a bridal consultant named Cori. She was nice, attentive, and extremely helpful. She pulled a few nice dresses and was helpful with getting me into them. The only problem was that it was busy and she had to juggle several clients at once, including a group of screaming flower girls who were running around. It wasn’t her fault, but I felt bad she had so many people at once.
I liked 2 gowns but felt the quality of the gowns weren’t great and their selection wasn’t the best. They had mostly A-​line gowns which aren’t my thing. I’m a mermaid and sheath kind of girl. The dresses are affordable (I saw one for $ 99), however which is a plus. I saw a few other brides getting married very soon, so it may be a great place to go if you need a gown quickly.
I’d give Cori 5 stars, but DB itself gets a 3. Not fond of the fact that they sell you’re info and the selection could have been better. They should also hire more consultants.

My sister (the bride), myself, and 3 other bridesmaids went to David’s in hopes of finding the perfect dress and having a fun time out with the ladies. My sister took the time to set up an appointment and an online profile so they knew what she was interested in. After meeting our consultant who was not friendly from the get-​go we sat down to wait as my sister tried on dresses. The consultant was rude, impatient, unfriendly, and not interested in conversation or anything we suggested. She made it a point to let us know she was going on her break after our appointment. My sister only tried on 3 dresses and the consultant eagerly urged her to not try any more on as we had found one we kind of liked. She did not seem to enjoy her job whatsoever. It was such a bummer to be expecting to have fun with our girlfriends celebrating an exciting event coming up and having this person be such a downer! (Luckily we are a fun bunch of girls and we enjoyed ourselves regardless of her bad attitude) Suddenly about 10 minutes before we left she perked up and was finally friendly. But in my opinion it was too late. First impressions were very negative of this particular David’s Bridal. We won’t be buying any dresses there, I don’t want a rude consultant getting any commission off of my purchase!

Midday Thursday, I met my sister here to go dressing shopping for her wedding which is 10 weeks away. My sister was looking for something less formal with a small budget. My sister didn’t know she should have made an appointment, so we had to wait over an hour for a consultant to even take a dress off the rack.
After 90 minutes of her trying on dresses, we found the dress that made her giddy! But because the wedding is so close, they couldn’t order the dress to arrive in time. We could buy the dress «off the rack» but she needed the next size larger. The consultant assured us that a David’s Bridal in Massachusetts had the exact same dress in the right size and all we had to do was call the other store and they would ship it to our house. Problem solved. Or so we thought.
After we left the store empty handed, my sister called the other store, only to be told they did NOT have the right dress…
I wasn’t expecting anything nice, because it’s a massive chain store and our circumstances (limited time), but I thought we’d be able to find SOMETHING.

In the week since I visited David’s Bridal, I have gotten calls and emails about their vendor offers, which they apparently automatically subscribed me for, despite the fact that I told them I wasn’t interested in any of their vendors when I made the appointment, when I showed up for the appointment, and when they called to ask me if I would like to set up an appointment about their photography package yesterday. The actual dress shopping experience was fine, but don’t hound me afterward.

They need to hire people who care. My consultant was Adriana (I think), she was preoccupied with talking to another consultant and did not pull one dress for me. My friend, grandmother and myself did her job for her, when I finally found a dress I really liked, there was one little tweak that would have made it «the one» and as I was describing it to my grandmother, she laughed and told me «good luck finding that»…When I first came in the greeter was nice but some guy named Bob got offended because I had talked to him on the phone (while I was in a busy mall) and he had not given me his name over the phone and I had mistaken him for a women when I got there because the greeter asked me for my name for an appointment which Bob never asked me over the phone. He claimed it was because they took walk-​ins but then why did he ask to put me on hold so he could get the appointment book? I apologized and he just looked at me with a «whatever» kind of look. I would not come back to the store, while the selection was good, the customer service was just plain HORRIBLE and that to me is important when deciding what I am wearing on my wedding day. In this economy when a bride walks in and likes one of the most expensive dresses in the store you think they would at least try to care. I will buy elsewhere and I hope the staff here turns itself around.

My sister is getting married in October and she has bridesmaids spread all around the country, so we needed to use a national chain for dresses. We stopped in David’s a few months ago but did not have an appointment so we were not allowed to try on any dresses. Or touch anything. We found this a little off-​putting, but we took some catalogs and looked over them at home. We actually found dresses we liked for both my sister and the bridal party, so we made an appointment to go try them on. As we got out of the car, we were moaning and groaning with dread. We are not the kind of girls who like help when shopping, so we were not looking forward to this at all! After a short wait we were greeted by our consultant and taken back to the dressing rooms. My sister had taken the time to set up and online profile and marked the dresses she would like to try on, thinking that they would have them pulled for her appointment. Not true. They did not pull anything in advance, and in fact only had two of the dresses she had marked in the store. Once we got the dresses, I have to admit that the consultant was not at all annoying as we had anticipated. She was really helpful and not too scary. We were able to find her a dress very quickly. When it came time to try on our bridemaid dresses, things went even more smoothly. The other party member and I had already picked 2 styles, and we told the consultant our sizes, and they miraculously both fit right off of the rack. Painless! We did not place our order yet, but we were told when we would need to to make sure we had plenty of time for alterations for my sister. If we order our bridesmaid dresses after my sister gets her gown, we will get $ 20 off each one. Before leaving, the consultant took down the names of all of the girls in the party and noted the styles we have chosen so the other girls can try them on in their local store. We have not actually bought anything yet, but hopefully our other visits will be as smooth and minimally terrifying as this one.