Rapid Reproduction

Right before christmas I got a quote on a job for my church. I was happy with it, so I collected money from members and placed the order. When I went to pick it up, I was given a bill almost $ 100 (nearly 30%) more than the quote I was given! I asked why, and they said «color copies are expensive» and that they had to do hand collating and hand filing work, even though I was NEVER informed of any additional cost associated with any of these things. I had no choice but to pay the extra money out of pocket, as I had people expecting these items for christmas gifts.
I got home and discussed it with the people who ordered these items, and they were outraged. They all said there is no way a business should have performed costly work without first okaying the price difference with the customer.
I emailed Rapid Reproduction, and heard nothing. They had my money, so they decided to ignore me. Finally, after awhile of not hearing anything back, I left them a negative review on google. Then, what do you know? I got a response to my email… a very aggressive, rude, unbelievable response. First Doug Cioffi, the owner or manager, reviewed his own business on google and gave it all great ratings, while complaining about my bad review (go check google to see for yourself– before he takes it down). Then, in the email response I was told I could come down and get a check right now, but he’s consulting his lawyers to sue me for slander over my negative review!!! After I stopped laughing, I wrote back that he could keep the money he overcharged the church, because if he was going to threaten to sue every unsatisfied customer, he was going to need it for lawyers fees! I told him I was done with this conversation, so as the classy, first rate business manager he is, he wrote me back CALLING ME NAMES! Yes, you read that right, when Rapid Reproductions gets caught overcharging you, they will threaten to sue YOU (instead of visa versa) and then will harass you over email. It’s quite unbelievable, really!
I’m sure they’re asking their employees to give them all sorts of positive reviews right now, but trust me, this is the only one you need to pay attention to. This guy is one ink cartridge short of a copy machine (get it?). Go somewhere else. Other classier businesses deserve your hard earned money. You as a customer deserve respect. Heck– I’d even go to staples or kinkos over this looney tune!