We arrived 20 minutes early for an appointment to get a 5 year old’s cast removed. 50 minutes later(30 minutes after the scheduled appointment) we were told that their x-ray machine was down and that we would have to go down the street to have x-rays taken first. Why didn’t they tell us that as soon as we checked in? When we got to the other office they were gone to lunch & wouldn’t return for 30 more minutes. It’s not exactly easy to keep a 5 year old &4 year old entertained in a doctor’s office for that long.