Where do I begin? My 10yr old son was experiencing a really bad toothache which resulted in some instances of extreme pain; enough where he would yell. I called Kool Smiles and asked if they could fit my son in for an emergency visit. They did and when we went, I don’t believe I’ve ever been so angry. First off, I waited for over an hour and a half-I understand that being fit into a schedule, you’re going to have to wait, but over an hour and a half? To be fair, I did have to call and reschedule due to being stuck in traffic. I work in DC so I had a commute on my hands just getting him there on time, which I couldn’t so I opted for the later appt. When we got there, I had to fill out a packet of nearly ten pages to fill out! My son would be able to distract himself for a bit playing games, but for the good majority of the time, he was in tears because his tooth hurt so damn bad. We were called back and the first lady who called us took his X-rays, but she couldn’t operate the machine properly so another lady took over. After the X-Rays were taken, we waited another 15min for a dentist to look at the X-rays and then tell the hygienist(NOTME) what she thought needed to be done. First off, they wanted to try and tell me that the teeth were adult teeth to which I knew that wasn’t true. On one x-ray, I could see there was another tooth growing beneath the tooth! I maynot be a dentist, but I’m not stupid either… The diagnosis was that one tooth could not be saved but the other could with a root canal and crown. Yeah… whatever! I already decided that both teeth were going to be pulled so I asked them to pull the two teeth. They stated that the oral surgeon only comes once a month and that my son probably couldn’t make it that long. I stated to them that they had a dentist on site now who could pull those teeth, then they said that it was infected, thus the reason for the antibiotic. I then asked if they were going to give him anything for the pain, at least for the next day or so until we can get him seen by a REAL dentist. I was then told that because he was 10, they couldn’t really prescribe him anything for that pain. I was so livid because my son was sitting in that chair with tears streaming down his face and they did absolutely nothing for him. I left my job to rush home so I could help my son find some relief and hopefully, he could get some rest for the evening; however, all I received is a huge, «We can do nothing but we sure will take your money.»
Andrew C.
Évaluation du lieu : 5 Staunton, VA
Most affordable dentistry in the area! Cavity fillings are affordable and I had to get all four wisdom teeth removed and compared the price to others and the savings was an outstanding $ 500! For the prescription go to Walmart. Kool Smiles doesn’t have anyone in-house who does teeth extractions, so on Saturday they have the specialist Okunuga come in and he did an amazing job. Fast, efficient, and clean. I was nervous about getting all four taken out at the same time, but he assured me it was the right thing to do and I have no regrets. I was having hot, cold, and jaw pain in that area which I have no longer. Only negative thing is once I had to leave and come back an hour later, because they were behind. That was wrong considering I was there twenty minutes early, but it happens. I highly recommend Kool Smiles! Post Wisdom Teeth Removal: −24−48 hours after was non-stop bleeding which you can’t help but swallow, and I slept those two days away and didn’t eat anything because of the pain. –72 hours after bleeding stopped and I could finally open jaw without much pain to eat soup and chewed with front teeth. –96 hours after I could open jaw almost all the way and eat normal food with barely any pain.