Lowe’s

I ordered three appliances from Lowes recently. The dishwasher and microwave were in stock in Martinsburg, WV however the stove was not. They told me it was available in Winchester, VA but they cannot order from another store (strange) so I had to place a separate order. The stove arrived on time however was missing the cleaner. I called the store and they said that was the manufacturers doing and to contact them directly however I feel the store has a responsibility to deliver all items affiliated with the stove, operation manuals, etc. They pretty much told me I could buy a bottle from them or order it from the manufacturer. Then the next day the Martinsburg, WV store delivered my dishwasher but forgot the microwave. They are suppose to bring it tomorrow. They don’t appear to be very organized to say the least.

Despite how close they are to my house, I will go out of my way to go to Home Depot for anything else I need from here on out.
I bought a washer/​dryer in December… the delivery guys scraped my walls all the way up to the 3^rd floor. Instead of using the proper equipment, they used the walls to brace themselves, scraping it and scuffing it up both flights of stairs.
I’ve now been attempting for the last month to get a claim regarding this processed unsuccessfully. They’ve supposedly filed a claim with the delivery service, but I have no recourse at this point to get anything resolved.
While Lowes is using a third party delivery service, this has left me not wanting to use Lowes for anything, ESPECIALLY for anything involving professional services.

Recently purchased a hot water heater from there and had superb quality customer service there with them. Highly recommend this store !

Not Veteran Friendly!
I went in the evening of 5÷24÷13 to purchase a self propelled lawnmower. I needed one due to an injury in the military and not being able to push a regular mower easily anymore. Anyway when I showed my Virginia issued proof of veterans ID the manager refused to accept it and would not give me the 10 percent discount. She said it was only from the Virginia DMV and not good enough for her to accept. Even though to get the card you have to show proof of veterans status to the DMV.
This is the only store that has refused to accept this! I went to Home Depot after this and had no problem purchasing a new mower with the discount.

Been here a number of times. Purchased many items for finishing off our new-​home-​construction. Also, been back for other weekend project items.
Folks here are very helpful. They will take you to the item you need, not send you on a journey.
This is referred to as «The New Lowes» in Winchester.

I was in Lowe’s in Winchester a few weeks ago. Normally, Lowe’s customer service is absolutely horrible but that day it was awesome. Everyone was eager to help — Everyone spoke to me and asked if I needed assistance. I honestly thought I was in a different store.

I had an amazing experience finishing my basement through Lowes. Their paint, and their flooring and installation. Their customer service in the store was wonderful! Setting up an appointment to install my carpet was a breeze. They were booked for a few weeks, but told set up an appointment for us to assure us we were getting it installed soon, and even told us if an installation was cancelled they would let us know and come earlier. The installers did a wonderful job installing the carpeting on my stairs leading to the basement, and in the basement. I would highly recommend this company. I made the mistake of going through floors and more for the granite counter top on the bar in my basement; to say the least, we pretty much paid for it all in the deposit 3 weeks ago and STILL do not have an appointment to have it installed. Lowes is a little more expensive, but I say they are totally worth it for the customer service and quality provided. I will most DEFINITELY be going to Lowes for the rest of my home remodeling. They are WONDERFUL!