Vivians Nails & Spa

I’ve been a client for the last three years to Vivian’s Nails. I used to be very happy with the place and service. Today Vivian mistreated me in a very bad way because I wanted to give tip with card and because I wanted to have a Manipedi and I arrived 50 minutes before closing (which I didn’t know). I won’t be back and I won’t recommend to go there anymore. I’m really disappointed.

WARNING: Unsanitary salon. I watched them clean the pedicure tubs in between clients. I was mortified when I watched. They think you are not really looking, but being a nurse, I wanted to make sure they used hygienic techniques. I don’t call washing the pedicure tub down with cold water and drying it with a towel sanitary. When I questioned why they didn’t use a disinfectant or clean the tub very well, all they could say was, «Yes I did, Yes I did.» I watched the entire thing and nothing other than water was used to clean the foot tub. I decided to leave as I didn’t feel safe with their idea of cleaning. After speaking with some friends about my experience, they proceeded to tell me of many people they knew who had gone there and gotten nail infections. Board of health should be checking them out. Stay away!

I used to go to Vivian’s all the time, and never really had a problem. However, the more I came here the more loud children started to ruin my manicure experience. Whenever I would sit in a chair to get my nails done, a child would either be kicking my chair or complaining loudly to a parent. Not a good atmosphere.

I just moved to Winchester from Brighton and have FINALLY found an acceptable nail salon. The good, bad, and ugly:
1) THE GOOD:
The place has enough workers so I have never had to wait — I can walk right in. Also, the massage chairs are comfy.
2) THE BAD:
Not enough of a selection of colors (at least compared with what I’m used to).
3) THE UGLY:
Inconsistent service. I’ve had terrific pedicures here, but also ones that were less-​than-​stellar.
In short, I recommend this place!

This place is all about get them in and get them out. I am the client. Why should I be telling the manicurist to even out my nails. She left them pointy and straggly.
I will never be returning here
I feel like less of a person after getting my pedicure done.

This is the only place I go in town. I think they’re nice, clean and efficient and have good prices. My pedis always last a good long while too.

My daughter and I go in here about once every two months. They are always very nice and take extra time to do flowers and other decorations on my daughter’s little nails. I don’t get anything like gels but they do a good job consistently.

Tran is rude, disrespectful, and GOD FORBID you complain about his work. I will never return to this place. Ever.

I WILL NEVER GO BACK!
I had my first and last appointment at that place. I was looking for a local place to do my gel nails (refill in this case) and I know that not all salons do that. I live in WInchester and I looked up VIvian’s and decided to give them a try. I had an appointment with Tran (g) this morning. First, to say that he was rude is to really say nothing: his attitude was as if I am encroaching in his home: after unsuccessfully attempting to start a small talk to break the ice, I just shut up — he was sitting there with his grim and unfriendly face and was giving me short «yes» and «no» answers in a very brush-​offish tone.
I was then surprised that he was not going to do a bonder first (the whole foundation for the gel to keep as a whole) — and I asked him about it. He told me with irritation that each salon does it differently, that my nails are not the first ones he is doing and that he knows how it is done. Second, he only did one layer — again, to my surprise. I made a comment in a friendly tone to him about it (as if not making a big deal), and he brushed me off again. In the meantime, a lady in the chair next to me complained to her manicurist that the manicurist was shoving her hands into a UV machine to deeply, it was making her uncomfortable. There was a lot of unfriendly blubber in Vietnamese to all of this, and the lady finally had to make it clear that what her manicurist was doing was not making sense.
When my nails were ready for polish (and there was no hand massage, no lotion, no cuticle oil applied), he told me «it’s 25 dollars. gimme 5 dollar on top». In a tone that did not presumed any room. The way I felt I would have not given him a penny — but I was not ready to have a fight with him in public and he still had to do my manicure! I paid him and asked about the lotion — to which he said «after, after». When my manicure dried, he plopped a bottle of lotion in front of me. I said «I guess, you don’t do any hand massage, do you» He walked off to clean his entrance door with a Windex saying as he was walking «Sometimes I do, sometimes I don’t». I guess, I was the unlucky one who he didn’t do it to!
When I was leaving, not only no one told me «thank you» or «good bye» or «would you like to make another appointment» — they all had their grim, unfriendly faces, and Tran (g) was leaving the room all together.
Needless, to say I WILL NEVER GO BACK. I will see how my nails are doing (I’ve never had it done this way and I really doubt they will survive the requisite for gel timing) — but it was a very, very unpleasant and unbecoming for Winchester experience. I am not sure yet regarding the quality of their work — but the rude treatment, unfriendly atmosphere and the luck of professionalism was overwhelming. Everyone I spoke to about it this morning encouraged me to leave a comment so people avoid repeating my experience.

they always take the time to do my nails perfect and exactly how i want them. clean and pretty inside, lots of choices of designs!