Amato’s

During rush hour for lunch (11 – 2) I walked in to order an Italian and they made it in about a minute! So I was able to get back to work and still enjoy my lunch break thanks guys

I’ve always liked Amatos and have had good luck with the one in Windham. Today they turned a bad situation into a much better one. When I arrived to pick up my pizza, it wasn’t ready and I was on a time-​crunch (I had arrived 30 minutes after ordering the pizza). I asked about it and they said that it would be right up. After 15 minutes more of waiting, they admitted that they gave the pizza to the wrong customer. I still needed the pizza but didn’t have a lot of time to wait. They put in a new pizza for me which was done in about 12 minutes or so and refunded me the cost of the pizza and threw in a bag of chips to boot. This is an example of taking care of the customer.

So… I have an Amato’s right near me in Portland. It’s been here for years. You know what you get… their Italian is… well…a simple ham, cheese, veggies, and oil sandwich. It’s on good bread… it’s reasonably priced, and if you grew up on these sandwiches… I get it. Equally, some of their other sandwiches fill the fast food deli style crowd… it’s what it is… and it fits the bill when you want it.
My first visit to the Windham location was kind of a cluster… the workflow and ordering process was just dysfunctional… not a huge crowd… less than ten people… but I watched for the twenty minutes after I ordered… most of the preparers were slicing and making mass qualities of regular Italians… seems everyone that ordered, weren’t ordering that. The time required to get a small chicken salad sub… which should be three or four mins max… was twenty minutes… and there wasn’t more than six or so people in the place. Just not a good functional process to assure prompt, good, fast food service.
So with that…2 ½ to 3 stars… gotta serve food faster than that.

Food was good, service not so much. Ordered over the phone and instead of being 15 min was over 30. And the order wasn’t even correct. Seemed to be very chaotic behind the counter. When ordering was not asked my name, but when picking up I apparently needed it.

Gross… Would be the best word to describe the hygiene displayed at the Windham Amato’s!
To take cash from a customer and then go back to making sandwiches (without changing your gloves) is flat out disgusting.
Unfortunately, this has happened on several visits, so there is certainly a pattern of poor hygiene at this location.

Awful food. save your money.

Wow great sandwiches not disappoint A little expensive 5 bucks but once a year what the hell

When I’m visiting in Maine each summer, I like to get the «Real Italian» subs that are popular in that region. I thought I’d try Amato’s, since it was right in the center of North Windham and convenient to the camp where we were staying.
First off, the order taking process was confused; the counter server repeated our order after each item, and we had to correct her several times, then when we reviewed the receipt we saw one item was incorrect and asked to have it corrected, which resulted in the server arguing with us, and then the manager. Why not just fix the order? We were polite and not trying to get anyone in trouble, we just wanted the correct order. We were getting «take out», but when we picked up our order, after a much longer wait than I would have expected, our order was missing items, and we had to bring out our (corrected) receipt to get the order straightened out.
We were a large group, and we all got different items, but the general view of the food was «meh.» My «Real Italian» had very little meat. My wife’s Vegetarian Sub was heavily salted, to the point it was inedible. My son reports his Chicken Parm sandwich was tough and overdone. My daughter says her pizza was OK — better than most we’ve had in Maine, but Maine pizza is generally not great — and she really liked her Cheese Pazzo.
Overall, not a great experience.

Food is great but the sevice is soooooooooooooo slow. Walked in and orderes a sandwich. 25 min later. Viola.

One star is one star too many!!! I wish I could upload the picture I took of the 2 gross steak sandwiches I wasted $ 15.00 on on 11÷30÷12. From the picture, you can’t tell what kind of sandwich it is-​because the steak is missing. I especially enjoyed watching the blonde haired girl with hair up in a ponytail finger through my sandwich searching for onions to see if the sandwich belonged to another customer! My daughter found a long black hair in her Italian (she has blonde hair). Just totally grossed out and bummed I wasted $ 21.00. This is what happens when you let kids run your business. Anyway corsetti’s and hoggies are a better choice. I will not be going back to Amato’s in windham.

Amato’s sandwich shop is the best in the World!
–OMG! 1^st and can not believe that I am the 1^st review! I am soooo excited! 2^nd I can not believe that Amato’s does not have 50 million reviews! With 50 million stars. This place is as good as it gets!
We live in California and when my husband and I visit Windham Maine in the summer we always have to stop at Amato’s! Last year we drove cross country and when we walked into the shop. we told everyone we drove from California to be here and they gave us free sandwiches!
We are so grateful that Amato’s in only in the East Coast so that we always look forward to it.
The «Amato’s Original» Real Italian Sandwich is perfection!
They bake their bread fresh daily. A warm delicious bun hot from the oven is layered with fresh sliced thin ham, American cheese, hand-​sliced tomatoes, hand-​sliced pickles, Kalamata Olives, hand-​sliced green bell peppers, sprinkled with salt & pepper and drizzled with olive oil.
When I say hand-​sliced, I mean they cut the veggies right in front of you, in such a way that it is like an art-​form.
They wrap the sub in paper so the veggie juices can saturate. You grab a bag of Cape Cod Potatoe Chips and a cold drink to aid in this pure indulgence!
You can actually order their signature sandwich online and have it sent to your home, but to us it is not the same. Eating it in their deli or taking it back to Camp and eating it on the wharf is so magical and hard to explain.
We appreciate each and every bite as we savor this slice of heaven!