St Joseph Urgent Care Center

I get angrier with this place every single time I receive a bill. I have received now three separate bills for facilities use, radiology and services rendered, for the same visit. I’m now out a total of around $ 100 out of pocket (at least 300, before insurance), for the privilege of the most elaborate display of medical incompetence that I have ever witnessed firsthand.
I went in last November because of a broken toe — a 45 minute drive from my house. Despite there being one other patient present the day of my visit, I was brought into the exam room and forced to wait for an hour while they got their X-​Ray equipment working. After the x-​ray, I waited yet another hour for the doctor to come in and tell me there was no fracture. I was sent on my way with nothing but a roll of medical tape. When I got back home, the doctor called and said that there was, in fact, a fracture, but that it was «no big deal.»
I find this charge for use of facilities insulting. What few services were rendered were done with little care at all. These people have a lot of nerve charging me at all, considering they couldn’t even get a basic x-​ray analysis right. $ 100 and two hours of my weekend time is a lot to pay for a roll of tape.

This was the worst Dr interaction I have ever had. My daughter was in pain and her after hours clinic told her to go to urgent care for more care. Urgent care treated her as if she was faking her injury. She was diagnosed with a fracture later that week. This place was less care than a doctor office and a ER bill on top of that.

This place was great.
I just needed some medication refills and hadn’t been able to get a near enough appointment with my regular doc. I expected a long wait time, as is usually the case with clinics like this, but there wasn’t another soul in the waiting room.
The doctor saw me right away. She was helpful and professional and I was in and out of there in less than 20 minutes.
I didn’t have any insurance issues either, but perhaps this is because I have a different kind than those complaining that they received a large bill.

This is the BEST urgent care center. They are so polite and quick! I have a stomache condition and often opt to come here for pain medication instead of the hospital because they are soooo much faster. I get in and out of here in 15 minutes or less! I recommend coming here instead of the ER for things like minor cuts, or pain that isn’t too major because I’ve waited 4 hours before there just to get the same treatment.

BEWARE!!! $$$$$$$$$ I recently went there because I thought I had something in my eye. Dr. looked at it — nothing in my eye, just irritated. Gave me a Tetanus shot and put some anti-​biotic cream on it and sent me on my way — I was billed $ 931.00 — Yes, you read that right — $ 931.00.

Nice and helpful staff but EXTREMELY EXPENSIVE. If you are looking for «clinic» pricing this is not the place to go to.

TERRIBLE customer service… my child on a very (black box) serious infusion medication that makes her immune system zilch… took her in yesterday for what seemed like a 45 second look over… virus was the diagnosis… got sooo bad today, went back, not knowing if her chest pain was due to the infusion med (which we were told by the infusion specialist to watch for any illness and to go right in to ER or urgent care if dr office closed, because of the seriousness of the illness due to her NO immunity… the physician ASSISTANT today… UGH…rude…it was like… ummm, you were here YESTERDAY! Ummmm yes, my child WAS, and shes worse, and a patient of a serious infusion drug… we were told to be very cautious and treat any illness with care… One would be better off going to ER… these people do not care… wham bam thank you ma’am sort of deal… no compassion… no nothing… PLUS, a waiting room with about 4 – 5 loud, disrespectful SCREAMING kids that could be heard all the way down the hall in the exam room… YUCK for sure

This place was a complete waste of time and money.
I came in with a simple request for the doctor to examine a potential tick bite. My boyfriend had looked at it with a magnifying glass and couldn’t tell if there was a tick in my swollen bump on my head, so I came to get it looked at by a professional who might have better magnification.
The doctor’s assistant (who served as the doctor) spent more time joking around and chatting than addressing my health concerns, and he barely even looked at it with his bare eyes and pronounced that he couldn’t tell if there was a tick or not, so just to be safe he was going to prescribe me antibiotics.
I told him i’d rather not unless it was necessary, and he just ignored me. It was such cursory medical attention, intent on prescribing pills rather than doing any investigative research …
He was a very sweet man, but he didn’t give me one serious or straight answer to any of my questions, he just kept making jokes and chit chatting, socializing. I kept steering the conversation back to my medical concerns and he didn’t seem to know anything about it, nor what to do other than to write a prescription. What a sad state of affairs for the medical system. Just pill pushing.
He ended up prescribing me the wrong dose of antibiotics for the circumstance, and even then he had to look on his cell phone for the information about dosage — (which subsequently, after I got a second opinion — I learned was the wrong dosage, even if i had had a tick for the length of time since i had been in the woods).
Sweet people working here, but highly unprofessional and without knowledge to help … it was a complete waste of my time and money to go to this facility.
When you have done research and are aware of more information than your doctor, it’s just so frustrating. I don’t go to the doctor to chit chat and joke around — i go because i want to pay for serious professional medical knowledge. Not here.

Yes, they double bill, it’s outrageous. The billers don’t bend either, no matter how crazy the bill is, you are going to be on the hook for it. Had my insurance call the st. Joe billers to try to get it straightened out and the biller refused to speak with me, told my insurance rep that they gets lots of complaints but they don’t care and they always bill it as if it’s an ER. The problem I have with that is they are not licensed as an ER nor do they provide the level of care of an ER. Therefore it’s not lawful to bill it like an ER.
Also, their urgent care is the opposite of urgent. I got here right when they opened. There were 2 people in front of me here for a cold and an infection (I know this because there is no privacy). It’s been an hour. Still waiting. I have a sinus infection. I need a prescription for antibiotics and then I can go. It’s not rocket science. Finally saw a PA after an hour and a half. He told me to take mucinex, no antibiotics. That’s it. I could have just gone to my pharmacy and asked them, would have gotten the same advice, in a fraction of the time and for free. now I’m waiting to be «discharged» with my «prescription «. 15 minutes later the nurse comes in with a prescription for antibiotics and mucinex. Ok, that’s good, but why didn’t he tell me that before? Anyways, 2 hours later and I’m on my way to the pharmacy with a paper rx, can’t they call it in our send it via computer like my doctors office does so it’s ready when I arrive?

BEWARE! Make SURE your insurance covers this «Doc in the box». Your insurance might pay for a different urgent care facility, like mine does, (which I didn’t know at the time). The bill I received was outrageous. $ 200, for a finger splint that was forced on me; I didn’t want it. They, also, double bill. When I called and said that, they agreed. You get billed from the person who cares for you there, and again from the facility itself. Our bill for a simple finger boo boo (no stitches) was $ 398. AFTER insurance.

$ 700 for a half hour visit… no special treatment or services, basically they took my blood pressure and sent me on my way. My past experiences with urgent care visits have cost me no more than $ 150 which seems to be about the nation average from my research. I asked prior to my visit how much it would cost and they quoted me $ 300 with no mention of a site fee. It is on the form they make you sign, however people visiting «urgent» cares probably aren’t in a state of mind to be reading fine print. Disgusting price gouging of people who need care…

Horrible customer services! Ridiculous prices ! The front desk lady was a total bitch and gave so much attitude. The doctor was snooty as we’ll

My boyfriend was very sick on a holiday weekend, and since his doctor’s office was closed, we had to go to urgent care. We searched all over Santa Rosa trying to find one that was open. The one we did find had hours of wait in a small, crowded waiting room. Not something we wanted. So they recommended we try their branch in Windsor. So glad we drove up there to check it out! Only one other person in the waiting room. We were helped right away. They were fast, competent, and everyone was extremely friendly. The whole place was extremely clean and had good lighting. My boyfriend normally hates going to the doctor, but the experience was good enough that he admitted he was really glad he went (rare!). The doctor we saw was funny and friendly, and after running a couple of quick tests prescribed my boyfriend the medicine he needed. You could tell that he likes his job… it’s always good going to a doctor who you can tell enjoys what they do!
If we need an urgent care visit again (crossing our fingers that we don’t, of course!) we will definitely go here. Competent, quick, clean, friendly… what more could you want from an urgent care?!
(Side Note: It was expensive, but you get big charges from almost any urgent care, so that sucks wherever you go! That’s why I’m not letting that impact my review.)

No one ever wants to end up at urgent care while trying to enjoy a weekend of wine tasting, but if the need arises this is the place! No waiting, clean, professional staff who took the time to explain the process, what to expect during the visit and who even printed out directions to the closest 24 hour pharmacy for the prescriptions I needed. Christy the PA on duty was fantastic at keeping everyone calm and comfortable and consulted with the local ER Dr’s to make sure there was nothing extra they could do beyond what her clinic could offer. A fabulous experience for a not so fabulous event.

BEWARE! IF YOU HAVE INSURANCE OR NOT, THIS WILL NOT SAVE YOU MONEY OVER VISITING THE ER.
They must state somewhere on the many pages they have you sign when you check in that the facility charges a fee ON TOP of the Doctor’s fee. Both were submitted to my insurance company and I was charged the usual co-​pay. BUT I still ended up with a bill as some of the Doctor’s fee was NOT covered by my insurance.
For 6 stitches, my insurance was charged $ 1530 for the facility/​pharmacy, and $ 609 for the «new patient» appt and «wound care». absolutely ridiculous charges.
After all, the doctor & staff were nice. The stitches were not as good as I would hope. The nurse did not clean off all the blood afterwards, despite it being nicely numbed.

Do NOT go here if you are uninsured. Went in on a Saturday evening due to breathing problems associated with the flu. The care was blah, but I was prescribed what was needed to get better and feel better. They tell you upfront that it will cost you at least $ 400.00 and you will receive a discount for paying by cash if you are uninsured. What they don’t tell you is that you will receive 2 bills, 1 from the hospital and 1 from the doctor themselves. The doctors bill will not give you a discount. I was charged $ 416.57 for the hospitals portion and $ 416.00 for the doctors portion. Even the person I spoke to at the hospitals billing department told me that is an outrageous amount for a doctors fee and suggested I ask for the same discount that the hospital gives. No luck. While I understand there are no laws on what a physician may charge, this truly appears unethical and I cannot recommend services from them.

Horrible. I took my daughter who had a fever and they had the heater cranked to 80 I slipped on the floor and the staff was so unhelpful and rude. Go to healdbsurg hospital instead.