Hubbard Woods Motors

This place is an absolute joke. PLEASE SERIOUSLY CONSIDER before you bring your vehicle here. I am now considering pressing charges for performing a faulty inspection on my vehicle.
I had recently purchased a used 2005 Saab 9−2x, and a couple of months later learned that there were several recalls on it. As Hubbard Woods was (idk if it still is) an «authorized Saab service center», I came here in an effort to get these issues fixed.
First of all, when I called and told them my vehicle model, the employee ignorantly replied, «You can’t have a Saab 9−2x, it must be a 9 – 2 or 9−3». Ummm… okay, I should have taken this as the first warning sign, and avoided going there all together. However, this was the only authorized Saab service center within a 20 mile radius, so after convincing the man that yes, there is such a car as a Saab 9−2x, I scheduled a day to come drop off my vehicle for them to inspect.
The recalls in question were 1.) the front control arm, which if rusted, could potentially break apart and cause the vehicle to lose control while driving and 2.) an issue with the fuel valve, which could cause smoking.
Regarding the issue with the fuel valve, I was told that since my model was a 2005, this would require them to take apart the vehicle to inspect and to fix, due to the location of the valve. Okay, kind of weird… I thought, but ok. He asked me if I’d ever experienced any smoking etc. I said no, but I had experienced issues that seemed like they could be related to a fuel filter or fuel valve. Nonetheless, I was told they wouldn’t perform this service (even though it was a recall service! paid by GM!!), and advised to just keep my gas above ¼ tank. I abided.
For the other recall, the control arm issue, I was also told no service would be performed, and given another rather ridiculous excuse for this. They told me, «Well we would have to wait a while to get the part to replace it, since they don’t really make these anymore, but it doesn’t even look that bad. It’s not rusty. The other thing we could do would be apply a coat of this anti’-rusting agent, but they only sell that in 50 gallon drums.» Okay, so I was essentially told they wouldn’t perform the required recall service (being an authorized Saab service center), because it «wasn’t worth it» for them to purchase the 50 gallon drums. I am just sad I don’t have this in writing. The printed service record commenting on the recalls is vague (probably intentionally).
I didn’t think much of either of these issues over the next year, during which I also moved to Colorado.
When my local mechanic in Denver became an authorized Saab service center a couple months ago, I decided to have them check on the 2 recalls, and a new 3^rd one that had recently been released, regarding the airbags.
The information I received (just 1 year after receiving «service» at Hubbard Woods) was SHOCKING, TERRIFYINGLY SO. My mechanic informed me, «Your rusting was so bad, it was lucky we had 1 set of anchor arms left. You needed them more than any of the other 9−2xs we’ve been getting in.»
Holy sh***** I thought! I’ve been driving around in a dangerous vehicle for a whole year, risking my life every-​time I drove with those frail control arms, because of the false information, and refusal of any service, received at Hubbard woods.
My mechanic in Denver not only performed the replacement of the damaged control arms, they also serviced my other 2 recalls (including the fuel valve, which did not require them to take apart my whole car) without any question. I am just relieved that I can now feel safe on the road again.
I have contacted GM to see what they advise, in the case of an authorized Saab service center refusing to perform recall service, thus potentially endangering me as a driver. I believe this qualifies as criminal. I have also filed a complaint with the BBB.
P. S. The real kicker was that while Hubbard Woods refused to perform any service on my recalls, they did strongly advise that I fix some issue that was «supposedly» wrong with my cooling system. It cost me $ 500.

Hubbard woods motors is closing the shop June 2016 they where good place to fix volvo cars. Now that the shop is closing only option what I found referred to me and I tried it and is best local independent repair volvo shop now you can schedule appointment with them but before I put his add here it will not look good. message me here on Unilocal I give you the info if you need volvo mechanic who only works on just volvo cars
You can find his web page reviews here and info contact etc

Brought my Saab here for the first time last month. What a great choice that lead to a great experience. They took time with my car, drove it for an hour and put together a plan of everything that was needed for my car. There was no pressure at all, and in fact, I chose Ala carte on which issues I wanted fixed. Tad, who is wonderful and knowledgeable, kept up constant contact, and even let me keep my car there over the weekend! No one wants to have their car serviced, but this place place takes the guess work and fear out of having it done! Keep up the good work!

Always went to Mini dealer in Lake Bluff. Hubbard Woods is closer, so tried them. VERY satisfied. They were courteous, thorough and FAST in repairing my Mini. They outlined cost prior to doing work. Not inexpensive, but having had a good experience, I will most definitely take my Mini back when work is needed. They did a great job and I recommend them for Mini Cooper repair.

Ever since we brought our Volvo SUV here for service, we have not gone anywhere else. First of all, the customer service is top notch. The first time we went, we received a box of cookies in the mail to thank us/​welcome us. Now, can anyone top this? I was won over!
Most importantly, we never felt that they are out to get us. We go in, they take care of our car and we never ever felt pushed or get scared the heck out of us to get more service done in our car. We believe they are honest.
Excellent customer service, quality workmanship, reasonable price point — shouldn’t be a surprise they have been in business for as long as they have been!
Finally, an auto shop I can trust!

My regular mechanic didn’t specialize in Volvo’s and sent me to Hubbard Woods Motors to replace the timing belt on my kids car, a 2004 Volvo XC 90 My first visit went fine, as they changed the timing belt and charged me significantly less than the Volvo dealership. I took it there for the second visit, and they found numerous things to be repaired to the tune of $ 2000, none of which seemed unreasonable. They told me the car was safe and I should feel safe driving my kids to their respective colleges. My third visit was my last. I hadn’t been driving the car much since the kids left for college. I heard a jackhammer sounding noise after driving the vehicle for the first time since my kids had left for school. I called to see if I should bring it in and they recommended having it towed, and then they repaired something other than the jackhammer noise for a charge of $ 800. After that repair was completed, they heard the jackhammer noise and told me the repair for which I brought the car in would be another $ 2000. They also indicated that the car would need another $ 2000 in repairs in the next 6 – 12 months. Furthermore, they indicated that the car was not safe for my kids to drive, although only 6 weeks earlier it was diagnosed by them as safe and not driven since then. I took it in for a second and a third opinion, and both mechanics drove the car and reviewed in detail the problems with the car. Furthermore, they indicated that the car was safe for my kids to drive and did not agree with the repair work recommended by Hubbard Woods Motors. I’ve never heard of placed repairing something other than the chief complaint, but this place did just that! I truly question their honestly, and will take my car elsewhere.

I have a smart car and heard that they work on them. Sadly to say they do not. Even though it was the first thing I asked and he told me they do not, he stayed on the phone with me and answered some mechanical questions I had.
He was very helpful and informative and even offered to research something for me and get back to me.
This was all while knowing that I am not a potential customer (at least not right now).
He was extremely patient and helpful. Even when I posed multiple questions to him. He seemed very knowledgeable and helpful. His answers made logical sense. When I do not necessarily understand the intricacies of something but might have a general understanding I want the explanation to at least seem logical to me. His answers were either logical or fully understood.
I would highly recommend to use him!

Hubbard Woods Motors is one of the most professional shops I have ever been to. They are very thorough and honest in their servicing. You could not survive in this market for as long as they have without being top notch. If you drive a Volvo or a Mini, you need to go to this shop. If you don’t, you need to buy one and experience one of the best repair shops in Chicago.

Hubbard Woods Motors is a great repair shop. I would not take my Volvos anywhere else. The gas station appearance is irrelevant – the shop is large, extremely well-​organized, and the employees very honest as well as highly skilled. Even when I was considering getting rid of a car in favor of buying another, they took the time to tell me what my car needed to run perfectly rather than telling me it was too old or broken to fix. Our Volvos between them have accumulated about 220,000 miles, and they look pretty good to boot. I attribute their longevity to Hubbard Woods’ care of them. And now they repair Mini Coopers!

I am new to Chicago from the Northeast and drove my 1999 Volvo V70. I’ve been a die-​hard loyal Volvo owner for almost two decades. Since moving here, my car has been pounded by the potholes and cracks along Lake Shore Drive. As a result, my car started acting funny and making weird rattles. So, I was looking for a place to check out the problems of my car and stumbled Hubbard Woods Motors on Unilocal.It had fantastic reviews. So, I decided to take it there.
Low and behold, every positive review was 100% true about Hubbard Woods Motors. I dropped my car off at 9:30am and had a picnic next door at a nice quiet park. I drove off with a newly serviced car by 2:00pm. Tad and Len were very helpful and HONEST in finding out the problems of the car based on my personal account. They had the mechanics test drive my car and pin-​pointed out the problem in detail personally to me what needed to be repaired and/​or replaced. I never had to followup on the progress. They called me about the progress report. I got the final bill and was VERY SATISFIED with the service, price, and especially keeping my car in safe running condition for my family.
I will come back for all my car care service ONLY at Hubbard’s while I am in the Chicago area and appreciate it that they’re so honest and get the job right the first time. I am happy they are Volvo Pros and wish they are more Hubbard Woods Motors all over the country.

Since my birth (and probably before), my parents have been driving Volvos.. .maybe because they are really safe or maybe because we’re Swedish — I’m not really sure why, but when I moved to Chicago, my little white Volvo came with. When my parents were looking to get rid of their little blue Volvo, they gave it to Mike and soon enough we had TWO Volvos on our hands.
Seems like a sweet story.. .until things went wrong. These Volvos are old and they are CARS so of course they had issues (one big one being that some stupid 18 year-​old girl hit the blue guy when it was PARKED on the street). After getting lots of quotes from Chicago Tuffys and such, Mike found Hubbard Woods — the Volvo gurus!
Tears sometimes come to my eyes when I think of the guys at Hubbard Woods. They have saved us hundreds of dollars and truly helped our cars in times of need. They are honest, fair and have great customer service. Truly the un-​shadiest car people in the business.
These days, we are down to one Volvo. I don’t know how much life she has left in her, but if she needs anything — ANYTHING at all, I know where to take her.

You looking to get your Volvo fixed? These guys specialize in Volvos — not certain if it is exclusive, but looking around their lot, 99% of the cars parked and waiting for service are Volvos. I have used them probably 4 – 5 times in the last 10 years.
Like everyone, I’ve had my share of negative experiences with car repair, but these guys are old school. They have been in business a long time, and seem fixated on their reputation. They go out of their way to do great work and to make it a pleasant experience so that you’ll return AND tell your friends about them. How novel? maybe other merchants will adopt this approach
Why do I recommend this place?
1. They give estimates on everything and I have never seen a final bill actually exceed their original estimate.
2. They communicate everything very well, and keep you up to date on status, pickup time, etc via cell phone.
3. They only promise what they can deliver and deliver what they promise… NONE of the typical BS you can experience at other repair shops.
Good luck with your Volvo.