V J Killian Co

We have used Killian Plumbing several years ago and the plumber was very professional and as a matter of fact was a school mate of my kids.
We have a leak and a draining problem with a bathroom vessel recently so without much thought I picked up the phone and called Killian also because they are local.
The plumber they sent was a slob and walked into the house with his dirty boots on my off white new carpeting leaving stains marks. I had to tell him to put on his booty before he did it. My wife had to clean up after him on the stains.
Anyway, the plumber did a sloppy job with caulking on the counter etc. I called them the next day and they were going to send the same guy back but I refused. I want them to send a different plumber. They were going to have the supervisor call me but never heard from them again. Told them I will put a hold on the check and that I did.
Now they said they are going to sue me in small claims court. Go figure!!!
I do not recommend using them at all. I don’t know what happened. They were supposed to be a family owned business and past experience was goo. Not anymore!
STAY AWAY FROM THESE GUYS!!!

I have a story so long that I just can’t even get started. Suffice it to say, a pipe burst that was in back of a basement toilet and it contained raw sewage. This was a year ago. Less than a year after they «fixed» it, it burst again in the exact same way. Suspecting the work was shoddy, I called another plumber to come take a look at the «fix» Killians had done for me and they told me that it had been «fixed» inappropriately and not to code. Yeeeesh. I cannot tell you how mad I was to have had to clean that up twice. Life changing! I believe that Killians is also way out of line with their pricing.

The workman did a fine job on my plumbing. The problem was the billing.
He worked for less than 2 hours. I don’t usually time workmen, but I do make estimates in my head for when I’m billed. In this case, I had phone records from my cell phone because I was on the phone with the company both before and after the service call. Being generous with the time it took to drive to and from my house, I should have been billed for 2.25 hours at the very most.
Instead, I was billed for 3 hours. At the rates Killian charges, that is over $ 100 more than I should have been billed.
I called the company to explain. The next day, they agreed to lower the bill a little, but not to where it should have been. There was no attempt to explain why I was charged for 3 hours or apology for over-​charging me. Instead, they treated it as if they were doing me a favor by lowering the bill.
I paid the bill but said I won’t be calling them again.

Very professional, quite expensive.