Ma’ati Spa

I booked Ma’ati for an event where they came on location and did walk up massages for students on campus! They were so professional and everyone really enjoyed the massages the 2 masseuses gave. Their administrative personnel was also very professional and great to work with! Loved it and I would definitely use them again for an event! I’ll even go in and try out one of their massages.

I heard about this place via Groupon. I bought a 60 minute couples massage in November and wanted to use it as a Christmas gift. However, they only accept a certain number of Groupon a day and the next opening was not until February 25^th (which is the only reason it didn’t get ⁵⁄₅ stars)!!! That seemed liked a long way away but my anniversary is March 6^th so I scheduled it for TODAY (March 6) which was still perfect and soo worth the wait! I will admit I felt a little jaded being told I needed to wait months to receive service after I had paid (I think that should be explained in the Groupon). However, when I arrived I immediately felt relaxed due to the tranquil music, very soft art, low lighting, and overall atmosphere. We began with a complimentary aromatherapy treatment, which was awesome. Our massage was 10x greater than expected and I will not hesitate to pay full price for another great massage from Ma’ati. The massage therapist were very attentive to both of our needs and I left feeling rejuvenated. Please please Run, don’t walk, and go experience it for yourself!

Perhaps it’s a great spa, but I’ll never find out. Bought a Groupon, but when I called to make an appointment, I was told I would need to wait until March to redeem. OR, I could pay for a «special rate» (which is only $ 10 more than the Groupon) and get in now, instead. Even if it wasn’t sleazy to up-​charge me $ 10 for the «privilege» of taking an open appointment slot, they won’t even apply my Groupon towards this rate. So I can pay $ 49 now for a massage and then use the $ 39 voucher sometime in March.
I am aware these are good rates for massages, but it’s just so dishonest to sell me a coupon without any indication that it can’t be used for months and then try to sell me THE EXACT SAME THING again for more money, just so I can use it now.

I have been a client of Ma’ati Spa since 2012. I usually get a 60 minute relaxation massage once a quarter. I started with a Groupon deal, and have since been able to get services at a discount from being subscribed to their email list. My most recent experience was on 11.10.2015, I emailed a request for an appointment with my availability. The receptionist called me back within 24 hours and scheduled me during my preferred time and date range. I did not request a specific therapist as all that I have encountered have been exceptional, on this date my therapist was with Kiana. The Spa called prior to my appointment to let me know they were running 5 minutes behind. Kiana ensured I was comfortable and that the pressure was right. She ensured that the areas I requested as needing attention (my upper back) was thoroughly attended to.
I have been a loyal customer because of the Spa atmosphere. There is a tranquil nature there with the music, décor, and the complimentary glass of wine and aromatherapy. The only dislike is hearing traffic when in the front massage room, which due to the location and structure of the building, but not enough of a con to stop me from returning. Otherwise the staff is always nice and accommodating.
I always recommend Ma’ati to friends and those I encounter who have an interest in getting a massage.

Found Ma’ati through a Groupon and did a couples massage with my friend. The staff was incredibly nice and welcoming. The lady that did my massage was a pro! I could tell she was throughly trained on the body and overall it was a great experience. They have a great shop in the back if you are looking for all natural products.

Bought a Groupon but was told we couldnt use it until January (which was after it expired). They only reserve a small number of appts for GROUPON clients (as if we havent paid). The woman I spoke with was rude and unapologetic, but very quick to try and sell me another package that could be booked quickly. Are you kidding me lady? We already paid for them. I will not be patronizing them. Nor will I ever recommend them. I am calling GROUPON as well. This is not a merchant I care to deal with!!!

What a great location for a closing party for the National Black Theatre Festival and once again that was where Byrd has his party… Think this is the second time it was used, and it is a perfect place for Drummer Circle and the Patio makes a great hangout spot and a spot to get some good food… Definitely enjoyed myself once again at this location and heard some amazing music, got my dance on, and connected with some cool people in town for the festival… I can see why this is a great location for a party or reception or whatever…

First couples massage. I enjoyed my first massage and my wife had a hot stone. Very nice facility. The staff was outstanding

The atmosphere is tranquil and Donnie gave me the best massage that I had ever had. I highly recommend Ma ati spa.

Me and my sister came and had reflexology done. It was wonderful and the added aromatherapy was a great surprise bonus. We are from out of town but recommend to any locals as well as visitors. If we’re ever back in W-​S well give Ester a call.

Apparently the Groupon deal is not the way to go… So far I feel like the red headed step child. I say book an appointment with them directly and pay full price. My appointment is soon so hopefully that process will go better than the actual scheduling. I’ve heard great things, can’t wait!

Same thing as the lady with the groupon, but I called before I bought the groupon so I went with the «deal» from ma’ati. The people were super friendly and nice, gave us a glass of wine while everything was set up. I had a male masseuse and I asked him to be more gentler OVER 4 times (you would think after the second time asking he would have, maybe he is used to men…) and at first he was but then went right back to hard pressure, it was the most HORRIBLE experience I have ever had. Today the day after my massage my body hurts so bad I feel brused all over and am walking bent over like a wobbly old women. Beware if you dont want a rough and painful massage.

Ma’ati was great! I purchased a Groupon in the Fall of 2014 and when I tried to book, the lady from Ma’ati told me that I would be unable to get an appointment until March 2015. I was a little annoyed because the Groupon– a couple’s massage– was supposed to be a Christmas present for my boyfriend and I, but I understood why they wanted to limit the number of Groupons used per week.
We were greeted as soon as we walked in and asked to fill out some forms. To make the form-​filling experience better, we were both offered a beverage and both chose red wine– great way to start my relaxing afternoon! After filling everything out, we were escorted back to our massage room where our two therapists introduced themselves and asked some general questions. I thought they did a great job explaining the process to my boyfriend who had never had a professional massage before. The room was nice, low lighting, relaxing music, and warm blankets on the massage tables. It didn’t take long for me to realize why those thick blankets were on the table– BRRRR!!! I’m always cold, so I didn’t think much of it, but when my hot-​natured boyfriend commented on the room temperature, I knew it must be cold!
Once the massage started, everything was great! Both therapists asked about pressure level, which I appreciate because I tend to like a little more pressure than they typically give. My therapist pointed out that, while I had mentioned my shoulders/​neck as the usual location of my stress, I was actually fairly tight in my lower back. It seemed like she wanted to clue me in that she was going to spend more time working that area, which was great– I’ve had massages where the therapist has completely ignored the areas of tension I pointed out and I left feeling a little frustrated. I appreciated my therapist clueing me in on why she might be spending time in an area I didn’t identify. Overall, we both thoroughly enjoyed our massages and felt completely relaxed afterwards!
To my surprise, we were offered an aromatherapy treatment after the massage. My therapist handled the aromatherapy treatment and apologized for running low on some of the oils– very thoughtful! She told us to relax and take as long as we wanted. It was nice to feel like we weren’t being rushed out the door for the next client!
Overall, this was a wonderful experience and I would definitely like to come back!

Everyone at Ma’ati was awesome! I scheduled late on the same day, and actually had to change my appointment time after booking, and they still graciously accommodated me.
The massage was awesome, and worked out all of the knots in my shoulders and back, and the aromatherapy was a nice follow up (which I never really thought I’d like).
Great, friendly, professional service all around. They’re so good, this is my first Unilocal review!

My Sweetie and I went here for Valentine’s Day and we had a great experience. Very inviting and invigorating massage. Professional service and great massage therapist. I also had aromatherapy here and it was so relaxing !

I haven’t even had my massage yet, but I am already thoroughly unimpressed. I bought a Groupon for a couple’s massage. Big mistake! Apparently they do not like Groupon customers. I tried to make an appointment online, and after not hearing back for over a week, I called. I got the answering machine and left a message. When I finally received a call back a couple of days later, they informed me that the next available appointment was in OVER THREE MONTHS!!! This kind of a wait should be stated on the Groupon. I asked if you had to wait that long if you do not have a Groupon and I was told, «of course not». I cannot believe they treat Groupon customers so differently. I thought the point of Groupon was to try a place out and become a regular customer.
Think twice before buying a Groupon here! It will have to be the best massage of my life to make it worth the wait.

Came here on my day off on Monday and had a great experience. The customer service was great. The seating in the waiting room was comfortable and they served us complimentary red wine which was real good. The room in which we received our massages was great with nice music to add. The actual massages were 60 min long and was equally as good as everything else. At the end they treated us to aromatherapy as well. This was a very unique experience and I’ll definitely be back here again. Great place!

This was by far the best experience I’ve ever had! I use the term «experience» deliberately, because this was more than just any usual massage. Ma’ati Spa is definitely not your ordinary cookie cutter chain. From the moment I walked in, my senses were greeted with soothing aromas and sounds which immediately calmed my mind and body. I was then greeted by my massage therapist and another beautiful soul named Shereka (sp?) who immediately asked me if I wanted a beverage. The options were water, wine and I believe tea, but I lost focus after WINE. They only had red wine, but let’s face it, it’s better for the heart, right?
I had a brief consultation with my therapist Dominic in which I pointed out every ache and pain (as an avid runner-​there were many) and he was very attentive. Throughout my hour deep tissue massage, it seemed as though Dominic was in tune with every muscle, knot, and ache in my body and adjusted the pressure as needed. His expertise is unlike any other licensed therapist I have been to and I could tell that he is beyond knowledgeable and qualified.
To ensure that I got the complete experience, I was offered the aromatherapy treatment after my massage. Once my 3 minute, steamy, eucalyptus, sensory-​wakener was over, I wasn’t rushed out, but instead was told to relax, take my time, and was even offered another glass of wine! In the meantime, I booked my next appointment to Ma’ati with Dominic!
Like I said before, this wasn’t a massage, it was an experience and I can’t wait to return!

I love it here. I’ve been several times and it’s def my fav spa in winston salem. Always a relaxing vibe when I walk in, great music and I’m immediately offered a drink — usually wine :). I’ve never had the same therapist, but the massage experience is always amazing and I don’t ever want it to end!
They also have a beautiful patio in the back for groups or parties. I hope to find a reason to use it soon!
I’ve also had a miscommunication issue with a scheduler before, but the owner Mya (sp) has always called me personally right away to handle business.
I took a friend last night for her birthday and blindfolded her before we got there. The staff was super helpful in carrying out the surprise and it worked out perfect! If I could give them more than 5 stars I would.

Take caution if you’re using a groupon or special coupon for your massage at this place. I called on Monday to schedule a couple’s a massage and received an answering service in the middle of the day. I called again on Tuesday and was told I needed to wait until someone called me back to schedule since I had a groupon (after the rep spent 30 mins on the phone with me setting up the appt). I finally got a call back today from the «groupon scheduler» and she informed me that I wouldn’t be able to get in until next month because they only accept a certain number of groupon appts per day. After speaking with her manager, she called me back to offer an appt this week but at this point I’ve spent literally 1 hour of my life trying to make a simple spa appointment.
On top of this, my husband bought me the groupon here for a couple’s massage and called ahead to make sure that pre-​natal massages would be accepted in place of deep tissue. The 1^st rep told me this would be fine at no additional charge, the «groupon scheduler» told me that it would be an additional $ 20. I’m only in town for the week and I’d rather pay full price at a different spa than to get nickled and dimed and passed around when trying to use a groupon at this spa.
I called Groupon told them of what happened, got my money back, informed the «groupon scheduler» that I would not be scheduling an appointment and will be going somewhere else. It’s too bad, I always tip well and was planning to buy my sister a massage here to go along with my couple’s package groupon because she lives in the area. Oh well, that’s 3 people who will spend their money elsewhere.
Jay
Update: I’d like to thank the owner of Ma’ati spa for offering us 3 complimentary massages after seeing this post. Seems like there was just some miscommunication. The massage was really great and it was nice to spend this time with my family over the holidays. I also enjoyed the aromatherapy session that they offer post your massage.