Divas Salon and Spa

Great salon and great owner!

I purchased a gift certificate for massage, facial and mani/​pedi for girlfriend. I even prepaid for all the tips. When my girlfriend went she was told that no tips were paid and was asked to give another tip. Scheduling was difficult always had to get a call back to see if the person was available.

Dee V., I had the same experience where the tipping was concerned. It was also my first visit to the salon and wasn’t told until I tried to tip on the credit card receipt that tips must be done in cash. I don’t carry cash and can’t recall the last time I tipped a hairdresser with cash. I told them that I would have to go to the Walgreens ATM to get cash and I guess fearing I wouldn’t come back, told me they would make an exception that one time. I was also told that a simple shampoo/​cut was so much money ($ 40? I can’t recall an exact amount) but when I was told the amount I owed it was about $ 20 more than what I was quoted when I walked in. I left with bad feelings and will not return.

Christy is the best. She made some really great suggestions to fix my too dark color and even walked me thru the process to ease my concerns. In the end I ended up getting a color correction via soapcap and a semi permanent color (since I want to try and go back to natural) and I love the results. She spent a lot of time with me and I really appreciated the effort.

Mary waters is an amazing hair stylist ! She never disappoints and does everything with perfection ! Shes very efficient, professional and flexible with scheduling an appointment ! Def recommend her if you go to divas !!! :)

I have been following Mary Waters around for a very long time now & luckily she returned to Divas, her original spot! I absolutely adore her! She does an excellent job & I enjoy her company & professionalism every time I see her. I love referring her because she never disappoints & Divas is such a great place, especially in their new location. The only small issue is they cannot accept tips va credit card.

I love Diva’s Salon and Spa! My hairdresser Mary is amazing and I have been a loyal client of hers for years. She is always consistent and my hair always comes out looking great! I am constantly getting compliments on the color and style of my hair. I would highly recommend Mary to anyone! The salon is beautiful and clean and everyone is always very welcoming. I will continue to go to Diva’s for many years to come! :)

The owner, Marla, has been my stylist for many years. My cut and color are always perfect. I am very happy with this salon. The employees are friendly and greet you when you walk in the door. The prices are reasonable.
Divas offers everything you would want in a salon. The stylists are top notch and knowledgeable of the current cuts and stylings.
If you like the feathers that have been the rage, Diva’s has them!
You won’t find a better salon.

Just had my hair rescued at Divas! I’ve had several bad hair experiences… especially with new places, so I was really nervous about trying this place out. I was amazed by how spacious and comfortable it felt when I walked in. The receptionist was very nice and I only waited a couple of minutes while she went to go and get my stylist.
My stylist, Beth, was nothing short of INCREDIBLE!!! At the risk of letting everyone know how great she is (I was SO happy to get a last min appointment!)…this lady deserves some serious credit. I had so many reservations and was so specific with what I wanted, I thought she was going to think I was a huge pain in the butt! But she actually listened to everything I said and worked her magic. I love that she wanted to fix things in a healthy and simple way, rather than bombard my hair with colors and highlights and treatments. She explained everything as she was going along (I loved that!) and I couldn’t have asked for a better result!!!
Beth fixed my color emergency, gave me tips to keep it healthy, cut my hair to fix the shape, and styled it perfectly. She was lovely and personable, but also knowledgeable… and that made the whole experience even more enjoyable because I felt like I was in capable hands.
At the end I wasn’t pressured into buying products, (although she did recommend a few while she was working on me) and the staff was just as friendly as I was leaving as they were when I walked in.
My ONLY complaint (if you could even call it that) is that you can’t leave a tip if you pay by card. So make sure to bring cash, because I’m sure you’ll be just as pleased as I was!
I honestly can’t say enough good things about my appointment at Divas. It was the best hair experience I’ve ever had and I will definitely go to Beth from now on!!!

i have been going to divas for many years. although tammy is my go-​to girl (hollah!), when my gray hair has grown in so much that i have to tweeze my hair line just to feel ok leaving my bedroom, i call and they graciously fit me in. i guess i have seen a total of 5 different stylists for my «holy cow! i need to make an appointment TODAY!» situations. all of them have been great! i love going in and always get a warm welcome when i come in the front door. in fact, last time i was in, they asked if i had been tweezing my forehead again! haha!
anyways, i love divas, as do my girls. we like the atmosphere, we like the people and we like our haircuts!
:)

This salon uses a rather low-​rent font for its logo. Based on that, I did not expect the salon to be pretentious or snooty. And it was – Divas in Winter Garden is the epitome of a pretentious, snooty spa. I am accustomed to upscale, expensive salons. However, I do not tolerate snobbery or an atmosphere of superiority. Unfortunately, that is exactly what I experienced here.
When I walked in, the ladies at the front desk did not really greet me; they just looked at me expectantly. I told them that I had an appointment to see Beth W. One of the ladies informed me that she would get Beth. I only had to wait a minute or two, but still none of the staff engaged me in any conversation or even looked me in the eye. The salon was not overly busy, so I got the feeling I wasn’t really welcomed or appreciated.
Beth cut off way more hair than I indicated I wanted cut off; I tried to be explicit on this point when discussing the desired outcome. Luckily, the haircut was skillfully done, even if it was not really what I wanted. She was not especially talkative. She basically only answered the questions I asked her about her tools and some of the pictures on her digital frame, and her answers were brief.
The only time she was interested in engaging me in conversation was when she ushered me to the front and tried to sell me the over-​priced hair products that she had used on me. I’m serious: she was like a different person. I was amazed at how much she suddenly wanted to talk to me about hair glaze.
Then, the coup de grace came at checkout. This is one of those places that does not allow a gratuity to be added to a debit/​credit payment. Now, even though I didn’t feel like anyone in that placed deserved a tip from me, I’m not a tacky jackwagon, so I planned on tipping on the card. When the woman asking for my money told me that I could not add a tip to the card, I was flabbergasted. When I made the appointment, the person on the phone knew I was a new customer: Don’t you think these are the types of policies it’s important to tell new customers about??? When I told this woman that I wish someone had told me about this when I made the appointment (because I rarely have cash) AS A NEW CLIENT, she, again, did not look me in the eye, did not explain, and did not apologize. Literally, there was no response except for the slightest hint of annoyance and indignance on her face that I was such a complete moron as to actually comment on their policies and failure to advertise them.
I chose this place because of its convenient location and the expectation that it would be friendly and comfortable. It’s in a strip mall, after all, and it’s called «Divas» — not Luxurious Daytime Spa by the Sea of Elegance (and the font. You’ll understand when you see it). Yes, the haircut was skillfully done, and I have no doubts about Beth W.‘s capabilities. However, it was not what I actually asked for and not what I actually wanted (I’m still dealing with that). And the worst part is that I truly felt like I was surrounded by people who looked down on me and somehow felt like they were better than I am (between my husband and me, there are 3 advanced degrees and commensurate salaries. I’m not exactly trash). They were not outwardly rude, though, so if you can tolerate unjustifiable snobbery and hairstylists that don’t listen, maybe this salon will work for you. I left disappointed and insecure.