LensCrafters

My review has two parts. The dr side — if you go on a Saturday be prepared to wait a while. They must overbook appointments because it’s chaotic. I had an issue with something and they really were not willing to help but store manager Linda very helpful
Optical store — I didn’t get any help picking out glasses but once I picked them out and someone was available to help me the lady helping me was awesome and I wish I knew her name to recommend. She wears glasses herself. She took pictures on an I pad so I could compare them. We went over different options and they had visuals to go with it. Did measurements etc very professionally and new age.

I have no complaints. I called for an appointment and LensCrafters was able to fit me in the same day. The eye doctor was thorough, very kind and pretty fantastic all around. The selection was overwhelming, but Jordan helped me choose frames to minimize my chubby cheeks. Once I had narrowed my selection down to four frames, she took pics of me wearing each with the LensCrafters app on her iPad. A picture really is worth a thousand words! I left with a pair I probably would not have chosen on my own and I love them. I have gone in twice for minor adjustments, and everyone has been very kind and accommodating. Safe to say, I will definitely return here when it’s time to upgrade my computer glasses. Thanks LensCrafters :)

Staff very nonhelpful at front desk. They could at least pretend they care about the customer and their time.

The girl at the front counter was so nice! I came in and needed a nose pad for my glasses, she replaced them quickly! She was super friendly and I didn’t even get charged for it :)

I finally decided to get glasses with no enthusiasm. The staff at LensCrafters were so helpful. I wandered around with my tray trying on frames with no luck, when one of the young women came over with two frames that were spot on! I would have been looking for hours and she nailed it right off the bat. Dr. Williams was courteous and efficient. I am definitely going back and so is my partner.

Attitude can be everything and our experience yesterday with one employee’s attitude will make sure we never go back to this store. My daughter needed glasses so we picked out a pair (with no help). We wanted to pay and you would have thought they were doing us a big favor by letting us pay. The one girl was condescending from the beginning. Telling us to «go sit down and I’ll be there in a minute.» When we were trying to work through insurance coverage we were confused because earlier that day we had the eye exam and the receptionist said our insurance covered some of the exam yet here at this store they said we had no coverage. When we explained what we experienced at the other store, this employee all but called us a liar with snide looks and expressions throughout and told us how she knows the other store because her «best friend» works there. Well how she thought we talked to «her friend» or not is a mystery but she didn’t waste any time calling «her friend» to prove us wrong. We were told «the eye exam place gave you a discount, they didn’t use your so called insurance.» If we hadn’t had our daughter sitting there excited to get glasses we would have shut her attitude down immediately and walked out but our daughter wouldn’t have understood why. This person looked unprofessional and acted like it as well. We felt like we were trying to get customer service from someone from the Jersey Shore cast. It was unpleasant.

Wasn’t impressed. The customer service was mediocre and I felt like I was being «sold.» This is LensCrafters, back the sleaziness off a touch. You have my business, I NEED to wear glasses. You breathing on my neck isn’t needed.

It has been about 2 years since I have had an eye exam plus I really wanted some new glasses so I decided to try the Lenscrafters right down the street from my home. I have been going to an older eye doctor for the past 15 years and he is great but totally stuck in the 70’s! I really wanted a younger doctor as well as someone with better equipment.
I made an on line appointment with the eye doctor which was super convenient! When I showed up today, I filled out a few more sheets of paper and then did some pre-​tests to check basic functions of my eyes. The young lady doing the tests was great. Then I saw Dr. Win. He was fantastic! I have never had such a complete eye exam. He was very good, made me feel at ease, and I feel like I had the best eye exam ever.
After the exam, I went out to check the new frames! The sales girl Kelly helped me and again, super nice, very professional, and listened to what I wanted. She steered me toward just the right pairs of frames and was honest with me about how they looked on me. The frames I finally bought were fun and fresh and gave me the new ‘look’ I wanted.
We sat down to do all the paperwork and everything was honest and up front. Luckily my insurance company is great and covered more than half of the costs so I was very happy with the final price I paid. Kelly went above and beyond when she did something very nice for me… I wanted the non glare lens and she said it would be a week before I could get my glasses. I really wanted them today so I told her not to bother with the better lens… but she still ordered the special lens for me PLUS… had regular lens put in my frames today so I could leave with them and not have to wait. She said when the new lens come in next week, she will call me and then I can come in and switch them out! Wow… and at no cost to me! That was great customer service. Not sure if they do that for every customer but it was nice that she did it for me.
All the staff at this Lenscrafters was very professional and extremely friendly. I highly recommend them! I look forward to a long and happy relationship with these folks.