District Lines/Smartpunk

By far the worst experience I’ve ever had ordering anything online. I placed an order on November 30^th for a couple Xmas gifts, seeing that orders could take up to 14 business days which is longer than most places I’ve ordered from but not a big deal since I gave myself plenty of time before Xmas. I STILL haven’t received my order and have called the phone number numerous times, left a message, sent an email, with NO response to date. Only thing I’ve received is the initial confirmation that I had placed an order and of course they were quick to take out $ 127 dollar total from my bank account the very next day… At least they are quick at something.
I did finally finally manage to track my package on their order tracker which wasn’t working for me before but just now did and it says «one or more items in your order are currently on back order, out of stock, or sold pre-​sale». Well it would have been nice to get notification via email! At this point I just want my money back. If I ever get an email or phone call back. Although I actually wanted these items I ordered
I’m highly disappointed and mad at this whole situation. Most poorly run company I’ve ever come across and doesn’t even warrant 1 star… But apparently Unilocal forces you to give at least one

Not going to lie I was very skeptical ordering from this company.
This is the only site I can purchase my favorite YouTubers merch so I gave it a try. My first purchase I had no problems with, in fact I received my merch just after 4 days. The second time my package took 2 weeks however after a phone call to the company my package was shipped out immediately.
Safe, reliable shopping experience. Customer service over the phone was excellent.

ABSOLUTE WORST COMPANY I HAVE EVER HAD TO DEAL WITH If i could give this company 0 stars i would. This was absolutely the worst service i have ever had. i doddered from them twice, on the first order they didn’t tell me it was out of stock until i called one month later and they had told me that was why they didn’t ship it yet. AND the second order, i ordered a cutom poster and i keep calling them for weeks and a week after the shipping dat they decide to tell me that it didn’t upload right… thats 4 weeks after i placed the order.

WARNING! Be extremely careful when you place an order with district lines. I ordered 2 T-​shirts for birthday gifts on January 17, 2013. They have been in processing status since then. I have called and emailed numerous times with no response. Oh, BTW… they charged my card. Search the web… many other folks have had similar experiences with District Lines

DO NOT ORDER FROM THIS COMPANY. I’m highly irritated with them. I bought a $ 25 shirt for my friend’s birthday in September. Two weeks AFTER they already took the money from my account, they decide to tell me that the shirt is out of stock and that they are expecting a new shipment in October. So being a patient person, I wait it out till October. Well, October comes around, no shirt. So I submit a ticket again stating my issue. Then they tell me that the shirt is STILL not in stock. Ok, so they send me this service email stating that the shirt will be shipped out as soon as they get it in stock. Another month goes by, no shirt. Now it’s November. On the 17^th I opened a ticket asking for a refund. And two days later, they reply «Oh, but we just got the shirt and we can send it right out to you now!» I say, no thanks. I want a refund to my account right now. After that, no answer. It is the 23^rd, I just submitted another ticket stating that I want a refund. I even consciously waited AFTER Thanksgiving to give them a chance to reply. I’m still waiting on a refund as of now.
Long story short, they take your money when they don’t actually have the item. They do not answer tickets in a timely manner and I had to ask them THREE times to send me a refund. (And maybe even more, considering I still haven’t received it.) Oh, also, they send more email promotions than a spam bot. I’m NEVER ordering from District Lines again. And If you do, I really hope they don’t treat you the same way.
P. S. They don’t answer the phone. What a scam.

I ordered a State Radio shirt from them on a $ 5 Friday promotion and got it just under $ 10 with shipping and taxes. I ordered on a Friday (obviously) and the shirt got to me the following Wednesday. Quick shipping, great prices, and the shirt is a really good quality. My one warning is that I think this shirt is a little bigger than listed on the sizing chart, so maybe keep in mind that they run a little large and order the next size down.

They heard me loud and clear Sent me a new garment along with an apology.