Dunkin’ Donuts

If I could give the asshole who helped me a zero star I would. I apologize I mispronounced the drink I ordered I’m also sorry you’re deaf. Get another job if you don’t enjoy the one you have. My first and last time coming to this business. Management should have secret shoppers report on their employees more often.

This dunkin has the worst coffee and the worst service. They mess up my order daily (how is a chocolate chip muffin the same as a cinnamon roll). I wouldn’t care if it was bad just sometimes, but this dunkin constantly has the worst coffee. I have ordered food and coffee only to throw all of it away and drive down the street to Starbucks.

High traffic, scrambled orders every time. The business is busy enough where they likely can continue like this without changing. At this point I will avoid this location like the plague. Trying not to be an obnoxious reviewer who nit picks about bs, but, After the 4^th of 5^th time in a row of going here and getting my order totally scrambled I can’t hold back. 1. I ordera medium tea I get a small coffee. 2. I order a breakfast sandwhich and a coffee, I get 2 blue gatorades! Etc…

This place NEVER gets it right when actually waited on, so today I try to walk in rather than wait at the drive thru as they always fuck my order up along w no straw or napkins, I walk in and there’s literally 8 of them in there and Not ONE came to the counter altho several are aware I’m there… is it my job to alert them I’m there? all in all I walked out, shoulda pissed on the floor while there but prob still wouldn’t have got their attention

This dunks seriously NEVER gets it right! I rarely go there for this reason.
Today I ordered 3 coffees, they got 2 right and omitted the Splenda on the side of the 3^rd. Not bad for them
Ordered 1 bagel, 1 muffin and a chocolate glazed donut
Got the muffin, a chocolate donut and NO bagel!
This is fairly typical. I paid for the bagel, they never make mistakes getting their $
Not sure if they’re all idiots or if it’s deliberate?
Haven’t read the other reviews yet, but, no doubt, they are similar, Imdoubt I’m the only one that has these problems.

Anytime I get coffee or lattes here, they taste weird. Don’t know what’s up with this location, but I’ve learned to avoid it.

Wow I should have remembered the review I wrote yesterday. I remembered to check that my eggy sandwich was correct but forgot to take a sip of the coffee. Yup, when will I ever learn. As I said before 50%, half my order was correct.

I love the convenience of this place. I can get gas, a car wash and coffee. They have occasionally messed up my order but they gladly fixed it. I’ve always found them very friendly.

This one is poorly located as it has way too much traffic coming in and out of it on a heavily traveled route, just over a bridge, so not a lot of room to drive around. They always have to have a police officer outside directing traffic. They are usually fairly quick despite this. HOWEVER…
The worst problem is they are NOTORIOUS for screwing up even simple orders. You have to constantly remind them of what was in your order and always check your bag when you leave. I don’t know how many times I walked home with totally the wrong order. When there is a problem they aren’t usually too nice about you having them correct the order. Not sure if she is a manager or just a supervisor there, but there’s one leading lady there who is not very nice when you tell her the staff screwed up your order. I don’t live or visit Winthrop too often anymore, so I avoid this location altogether. The one on Bennington Street in East Boston is much better at getting orders right and even if they make a mistake they are nice about it.

Prepare for 15 mins of waiting time in the morning drive thru.

Stopped by on a Saturday morning around 10am. Was surprised to find the mythical chocolate kreme donut so rare in the Boston area for whatever reason. By far my favorite DD donut.
I get around to eating them an hour later — and they had to be the 2 stalest donuts I’ve ever had in my life. They tasted like they were from last week. Terrible.

Drive-​thru scam. Avoid at all costs!
I asked for a medium coffee, got small but was charged for medium.
Next day, was overcharged $ 1. Bought 1 medium coffee and 1 muffin, $ 3.70. Should have been $ 3.41.
They never give you a receipt nor do they ask you if you want a receipt. I wonder why.
If you go here, please always, always ask for a receipt. I suspect there is some sort of scam going on here big time and the employees are all on it. They should all go to jail for this.

It”s a Dunkin Donuts at a small drive through location (which used to be a bank branch) on the busiest street in Winthrop. It is what it is. If you don’t like it there’s two more within 2 miles, one in Winthrop and one around the corner in East Boston. I’ve never had a problem here with service or food… Yeah traffic sucks but it’s ALWAYS sucked on that street even BEFORE DD was there. I’m just glad it’s really close to where I live.

I haven’t been in a couple of years but with the bad weather, I figured I would try. I asked for a small coffee, extra cream and sugar (because I’m never sure if they understand the light part at this location). Just got my old coffee… dark no sugar. Yep. That’s just what I remembered. Go to honey dew… wonderful people with fresh coffee

Love all these 1-​star reviews because of the traffic backups. Yes, it’s a small shop located in a not so great area traffic-​wise. I’ve lived in this town my whole life… the traffic problems at the bridge (and beyond) were there long before DD opened. A long time ago it was a bank and there were the same issues with the same police details on heavy banking days. However, the current bridge construction doesn’t help.
It’s a Dunkin Donuts. Is it supposed to be the world’s greatest? I hope not. They do screw up orders on a somewhat regular basis. I guess I’ve learned to live with it and still stop every morning on my way out of town.

One Star because I can’t give it no stars!
I am not generally a DD fan but I got a gift card and thought, OK– I’ll try it.
It was a Saturday afternoon and I was heading to CVS and the drive thru was not crowded so I slid in and waited to place my (VERY SPECIFIC) order.
Here’s how it went:
Me: Hi! I’d like a medium ICED Toasted Almond. ½ coffee, ½ cream. 4 Splenda.
Her: Large?
Me: No. Medium please.
Her: You want that light?
Me: (Thinking) Yeah. I did say HALF CREAM didn’t I?
Me: (Speaking) Yes. ½ cream, ½ toasted almond coffee.
Her: Drive up
Arriving at window…
Her: That’s 3.62 (as she hands me a large very dark iced coffee)
Me: Um– I said medium, ½ coffee, ½ cream. That looks like a large, with skim.
Her: EYE ROLL, ATTITUDE.
She dumps half of it out, adds cream and still charges me for a large.
I was so annoyed, I just handed her my gift card and got the hell out of there. Got to CVS parking lot. Tasted it. It was bitter and no toasted almond.
Disappointed on so many levels.
NEVER NEVER again–
And to reiterate everyone else– The traffic there SUCKS during PEAK coffee buying time. (I wouldn’t wish that drive by on anyone!)
There are PLENTY of competent Dunkins out there. Skip this one– at ALL costs!

Without a doubt the worst service establishment of an established chain on the planet.
Nevermind the over-​hyped traffic complaint.
The real issue is the staff and supply issues. They are ALWAYS out of whatever it is you seem to want — croissants, bagels, donuts. They ALWAYS get the order wrong. (ask for iced get hot, ask for cream get black, ask for cream cheese ON your bagel, they repeat «ON it», then give you the tub on the side anyway), and more often than not you drive away to find the wrong order in your bag.
And until recently they would not tell you your total at the window — just hold out their hand for money and it always seemed to cost a different amount for the same order from day to day (they have recently installed a digital price display at the window after several complaints to the AGs office about price discrepancies.) Basically they are too busy to get to at the times of day you need coffee and they never have anything in stock except coffee. Take the time to go to the highlands location or the heights and get out of the car. You do yourself no favors at this location.
UPDATE _​got dragged thru as a passenger the other day — they are back to the ‘no totals’ and not using the display. unreal.

Not a fan of this Dunks… I lived in Winthrop for 3 years and my work hours are either early AM or late PM. But I could never get a coffee on the way to work because their hours weren’t like most Dunks. I don’t know what time they close, but it’s definitely before 11pm.
When they are open the traffic is horrific! When the drive thru fills up the line spills on to the street, which is already a narrow, main road with pretty heavy traffic (for Winthrop’s standards). The DD parking lot only has 4 – 5 spots, but again if the drive thru is full don’t even attempt to get in there.

Ugh. I live in Winthrop and am forever going through this drive-​through (convenient in the bad weather, with my sleeping kid in the back seat). I never give a bad review, unless I’ve given multiple chances to the place, and if I really didn’t like the product or service. This Dunkin Donuts has consistently given me the worst coffee I’ve ever had. The last straw: I asked for a medium regular iced coffee this morning, and got several (several!) ice cubes, in a really bitter coffee, and it didn’t have much cream in it either. Killed my day before it even started. Last week, I waited for 14 (!) minutes in the drive-​through (7 of those were after I placed my order, and another 4 when I got to the window!). All I had ordered that day were a med iced coffee, and a side of those little hash browns. The hash browns took so long, I considered leaving without them, but I had already paid.
I’m not a huge Dunkin Donuts fan lately, since I feel like their coffee is getting worse, the more food and fancy coffee items they add to their menu. I will not be coming back to this location, wasting my money and ruining my mornings. I would much rather spend another couple of dollars, and go further up to Starbucks, where I get the same perfect cup every time, at every location, even in other countries. Sorry, Dunkies. You’ve lost a fan.

This is the most POINTLESS DD ever… it causes pathetic traffic every morning. So much so that a police officer has to stand in front from 7 am til who knows…10? directing traffic out of DD. I cannot believe what a great location for business but horrible for the already congested one road out of winthrop.
I’ll admit. i used this DD, but only during late afternoon when you dont have to wait IN THE STREET and cause TRAFFIC. There is another one ont he same road not far at all and one in east boston… why this one?! Its needs to go buh bye.