Comfort Suites

The General Manager, Melissa, is awesome. She is very accommodating, helpful, knowledgeable of the surrounding area. She helped me find local restaurants, things to do, and had no problem helping me with all the little things I forgot to bring along. A Meijer store is right behind the hotel as well.

Dirty. Never cleaned the rooms. I asked for new towels and they said they didn’t have any. My sheets smell like they haven’t been changed in a month. Stains all over the carpet and walls. Breakfast was disgusting and nothing looks clean anywhere.

Update: Bumping down to 3 stars, the walls are very thin and I was woken up throughout the night by neighbors talking at a normal volume. Not cool.
Original: I may end up amending this but so far this place is a solid 3.5 stars (rounding up to give them a boost because so many of the bad reviews are old).
Friendly staff, room is clean and nice. This place isn’t lux by any means but seems totally adequate.

This place blows!!! I stayed here only because it was paid for by Lipari for a food show they were having in the area. Had it been money out of my own pocket, I’d be using it for bail because I strangled the owner of this building for not keeping up on general maintenance and for not having a capable housekeeping staff.
–There was trash left in the garbage can from previous visitors & pubic hair on the shower walls.
— There was fluids of some kind (body?) on the wall next to the bed and on the headboard. And what appeared to be a dirty footprint on the wall.
–On my first night there, it took (no exaggeration) over 15 minutes for the shower to warm up. Then when it finally did, everything was soaking wet! There was no fan to circulate the stale air and the shower curtain rod was curved so it didn’t block all the water from slashing all over the floor. I had to use the extra towels to mop up the puddle that formed on the floor before it seeped into the hallway.
On the second day, it never warmed up. Nothing more annoying than a freezing cold shower!!!
–Then, if you are in a wheelchair or use a walker, guess what– you’re out of luck! If you look at the picture I provided, you’ll see why.
— There was dust everywhere! The hallway had a funky smell, the game room… well, what game room!!! The «game room» consists of a bunch of candy filled vending machines. No games of any kind.
–EVERYTHING stunk like bleach! I’m glad it’s clean but it was so overpowering! No one wants to spend all day in a car and have high hopes of sinking into a bed only to have the stench of bleach burn your nostrils.
Never going back!

Stayed over July 4^th of last year but I literally just joined this thing! I enjoyed my stay so much and it was so memorable I have to give kudos! I was at a convention at the nearby Suburban Showplace and booked my room at this property out of the participating properties as I’m a Choice Privileges member. Had an AWESOME time! Friendly staff… awesome breakfast and the indoor heated pool was amazing! Not sure what the other people are bashing the property for? I loved it! Would def stay if I’m ever remotely near the area again!

The first thing I notice when walking onto my floor is a weird smell. Our room was nice, even had like a little mini lounging area with a couch. It was alright but there is of course better.

Walls are paper thin. Can hear our neighbors cell phone go off and the tv at 6:30 am, and we don’t need to be up early for a change.
Toilet was plugged when flushing a piece of tp, used for a runny nose. Room smelled like strong perfume, not air freshener when we came in. I’m guessing that cheap perfume is more economical than lysol or glade? Won’t be back to this location.

This place is a scam! Do not book with them! Look on their website it’ll lead you to a bunch of other reviews that say the same thing! I’ve been on the phone with them for hours trying to figure out where my 400 dollars went! They told me they wouldn’t charge my card, two days later there’s 400 dollars missing from my account! I try calling them and neither the local hotel or corporate office can find my reservation. Avoid at all costs!